Crestmont Buick GMC

All was great. Final purchase procedure could have been a little faster. Would visit again. Final purchase procedure could have been a little faster. Would visit again. More

The staff if great they work as a team they are polite and professional. They are efficient and I enjoyed my experience there I even told some of my colleagues. Keep up the good work Guys and professional. They are efficient and I enjoyed my experience there I even told some of my colleagues. Keep up the good work Guys More

What should have been an exciting and seamless car-buying experience quickly turned into a complete nightmare. After placing a deposit, securing financing through my lender, and coordinating a Saturday picku experience quickly turned into a complete nightmare. After placing a deposit, securing financing through my lender, and coordinating a Saturday pickup, I expected a smooth process. The dealership had already received my payment two days prior and was fully aware of my scheduled arrival time. Yet, after a four-hour drive, I arrived to find that my vehicle was not ready. My salesperson seemed overwhelmed and distracted, constantly running around without providing clear answers. For two frustrating hours, I was shuffled from room to room with no sense of urgency. The lack of professionalism and communication was astounding. Eventually, the manager, CJ, assured us they would fill the gas tank as a courtesy since we had such a long drive home—something they claimed they didn’t normally do. However, after the car was finally ready, I checked the vehicle’s app and saw that the salesperson had simply driven it around the block instead of actually refueling it. At this point, my frustration had reached its limit. I had already asked three times for the second key, and after realizing they hadn’t put gas in the car, I followed the salesperson inside to get it myself. When he then asked me to take pictures, I told him I had no interest in doing so and that I couldn’t stand being f’ing lied to. The constant dishonesty and lack of respect for my time were unacceptable. As I walked out, visibly upset, CJ the sales manager followed me to my vehicle. Furious that I had cursed inside the showroom, he stood in the doorway of my truck, blocking me from closing it. Despite my repeated requests for him to step aside, he continued to argue, attempting to justify their disorganization and dishonesty. His dismissive attitude and condescending tone only escalated the situation. He even went as far as to suggest that allowing me to put down a deposit or use outside financing was a special favor—something I should have been grateful for. I wasn’t upset over the $32 it took to fill the tank—I was furious over the sheer lack of professionalism, dishonesty, and disregard for my time. Instead of making the process smooth and enjoyable, it felt like they went out of their way to frustrate me. No customer should ever be treated this way, and to be spoken down to and intimidated—especially as a female customer—was absolutely unacceptable. When I requested information on who oversaw CJ as the sales manager, I was flat-out denied. This dealership failed me on every level, and I would never recommend them to anyone. More

Took to long to make the transaction. I was at the dealership to long.Process needs to be made shorter. I was at the dealership to long.Process needs to be made shorter. More

Ms Owen’s is personal, product knowledgeability is excellent, her professional sales approach is excellent and her respect for customers preferences is great! The Best car sales experience I have ever excellent, her professional sales approach is excellent and her respect for customers preferences is great! The Best car sales experience I have ever had! There is know one like Yvonne Owen’s in my opinion! More

Fast and excellent service friendly invirament nice clean store im looking forward to my ne t purchase with crestmont GMC store im looking forward to my ne t purchase with crestmont GMC More

My only concern is the 3% up charge placed on your customers that use credit cards as their form of payment for services. Why? customers that use credit cards as their form of payment for services. Why? More

Professional and friendly and staff is knowledgeable and helpful. Facility is top notch and clean and has large selection. helpful. Facility is top notch and clean and has large selection. More

Third set of rear main seals either Crestmont sold me a lemon or your technician are incompetent. lemon or your technician are incompetent. More

Efficient, courteous and timely repair. And proper tire inflation which was corrected promptly The next day And proper tire inflation which was corrected promptly The next day More