Crestmont Buick GMC

Great car buying experience! Sean Prude was my salesperson at Collection. He brought the car to my house to make sure it would fit in my garage! Then...I went to the dealership Sean Prude was my salesperson at Collection. He brought the car to my house to make sure it would fit in my garage! Then...I went to the dealership 3 days later and bought the car. It was detailed while I filled out my paperwork. Sean was friendly, efficient and knowledgeable about my new car. The Finance manager was great too and was quick and didn't keep me too long. I appreciated that! I was very happy with my overall experience at Collection and would HIGHLY recommend Collection as a whole...and Collection Buick GMC and Sean to anyone who is in the market to buy a car! More

new car My first experience at Collection. I believe I got a fair deal and my sales rep Ethan Cutler was very knowledgeable and supportive of my decision. I w My first experience at Collection. I believe I got a fair deal and my sales rep Ethan Cutler was very knowledgeable and supportive of my decision. I would send any of my friends to him for help on a car at his dealership. My new Terrain is great. Struts65 More

Very Happy customer! I bought my 2015 GMC Terrain from Ethan Cutler at Collection Buick GMC of Cleveland and it was the best experience I ever had when purchasing a new ve I bought my 2015 GMC Terrain from Ethan Cutler at Collection Buick GMC of Cleveland and it was the best experience I ever had when purchasing a new vehicle. I highly recommend Collections and Ethan. Sincerly, Wendy Antopolsky More

Extremely friendly and professional Ethan was very friendly and professional. After dealing with oth GMC dealerships. I have found the best. I will recommend Collection GMC and Ethan to Ethan was very friendly and professional. After dealing with oth GMC dealerships. I have found the best. I will recommend Collection GMC and Ethan to my friends and family. More

Happy Customer No waiting for a Sales Rep, Ethan was by our side from beginning to end. We test drove two vehicles and Ethan explained all options which helped with No waiting for a Sales Rep, Ethan was by our side from beginning to end. We test drove two vehicles and Ethan explained all options which helped with making our decision. He was patient and willing to explain the differences. We made him aware that our hope was to drive home in a new car that day. The experience was enjoyable in that we did not feel pressured or rushed even though it was approaching closing. I have already bragged about our fair trade in value and especially the CAG extra's. Thanks Ethan. Penny Vansil More

Collection Buick Excels Ethan Cutler was very accommodating as we leased a new terrain. Ethan was friendly and professional. We would definitely consider leasing from Collec Ethan Cutler was very accommodating as we leased a new terrain. Ethan was friendly and professional. We would definitely consider leasing from Collection Buick GMC in the future. More

Purchased 2011 Buick Regal I bought a 2011Buick Regal turbo from Collection Buick of Beachwood about 3 months ago. It was an excellent experience I was looking to buy a seco I bought a 2011Buick Regal turbo from Collection Buick of Beachwood about 3 months ago. It was an excellent experience I was looking to buy a second car and searched online for Buick Regals for several months while in Florida. I found one at Beachwood that had the mileage, options, color, turbo, and price I was looking for. It was actually an outstanding price. I contacted Paul Tapie' at the dealership and he provided me all the info I asked for. He arranged to meet my wife and I as we returned to Michigan from our stay in Florida. He responded quickly to the email messages I sent. He had the car washed and waxed and ready for our inspection. Paul didn't like the way the trunk had been cleaned and had it re-done - after we bought the car! We met several people at the dealership, including Scott Newman, General Sales Manager, Michael Hardin and several others, and they were all very friendly and personable. After agreeing to buy the car, they sent us off to have lunch while they got the paperwork ready and made another key for us. That was very thoughtful. I have since received 3 follow-up calls asking about my new car. I have bought many cars in my life and I was very impressed with the Collection Buick dealership. Their culture is one of pleasing the customer. I would recommend them without reservation. More

Great new car; great sales experience We recently purchased a new Buick Verano from Collection. Our saleswoman Mary McHugh was just great: knowledgable, friendly, patient. It was a great e We recently purchased a new Buick Verano from Collection. Our saleswoman Mary McHugh was just great: knowledgable, friendly, patient. It was a great experience. Recommend! More

Terrible sales experience at this dealership I purchased a brand new 2013 Yukon Denali Hybrid from this dealership over 3 months ago and still do not have the title! They promised to mail it to I purchased a brand new 2013 Yukon Denali Hybrid from this dealership over 3 months ago and still do not have the title! They promised to mail it to me since I am out of state. First they told me to be patient, then they told me they'd look into it, then they told me there has been an "error". I have called GM Customer Care, which has been useless. No one seems to be trying to expedite the title and no one even calls me to give me updates. I can't get the truck inspected or pay taxes in my state. I actually think the truck was used, that they never had the title, and they sold it to me as a new truck and are trying to cover it up. I think this because it was dirty when I picked it up. I drove from out of state and did not realize how dirty it was until on my way home. The floor mats were stained with coffee or mud. They promised me a cargo mat and then told me once I got there they couldn't find one. Part of the rubber floor mats were missing. They did pay for me to have the truck cleaned locally after I complained. But they don't seem worried that they sold me a car (paid for in cash and trade in) without a title. All they cared about was whether I completed their customer survey and gave them all 5s. Since all other reviews of this dealership seem to be positive maybe they treat in-state customers better than out-of-state. I hope you have a better experience than I did. More

Best car buying experience ever! After visiting several other dealers, I finally found what I was looking for; fairness, professionalism, thoroughness in total car buying experience! After visiting several other dealers, I finally found what I was looking for; fairness, professionalism, thoroughness in total car buying experience! Felt so good, I had to go back twice. Purchased another vehicle for my wife the following week! More