67 Reviews of Crestmont Buick GMC - Service Center
I was a walk in in need of oil change ahead of long distance travel the next day Hannah took me in willingly and serviced the car in a few hours distance travel the next day Hannah took me in willingly and serviced the car in a few hours More
First time I used your service. Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car a Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car after service was not well done. More
I told Hanna that I needed a new battery as mine was dead and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diag and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diagnostic and just put the battery in. She said the diagnostic was required but might be waived, which it was. When the car was ready I had to ask for the warranty information which she verbally gave me as 1 year. I would have appreciated some written information about the battery or info on where I could access it. Poor customer service. The 1 year warranty is ridiculous but has nothing to do with Hanna. More
While the customer service was great I believe the process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alterna process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alternate GMC dealership. More