Crestmont Hyundai - Service Center

The staff in the service department is always respectful and knowledgeable. They are quick to make suggestions and recommendations that are on point. and knowledgeable. They are quick to make suggestions and recommendations that are on point. More

Service personnel were courteous and informative about the recall service I received. The person explained what was done and why and what additional service was completed. The wait time was less than expe the recall service I received. The person explained what was done and why and what additional service was completed. The wait time was less than expected and I received a complimentary wash. More

Prices are not bad for a dealership and they gave me a ride home and back. ride home and back. More

The brakes on my four month old 2021 Sonata are not working properly. Just a light touch to the brake peddle causes the brakes to grab and stop the car abruptly. Was in for service on November 1,2021. working properly. Just a light touch to the brake peddle causes the brakes to grab and stop the car abruptly. Was in for service on November 1,2021. Mechanic test drove it, and said brakes were fine and there was nothing they could do with them. This is a very serious potential safety problem, particularly with icey driving conditions developing soon. Very unhappy with their failure to correct this safety problem which should be covered under warranty. I give them one star since this is the lowest grade you can give them! More

It is clear that the staff works hard at customer service and that this is a hard time to find enough employees to manage the workload. However it is hard to give a good review when I had to do without my ca and that this is a hard time to find enough employees to manage the workload. However it is hard to give a good review when I had to do without my car for nearly 3 weeks and then had to return two more times for work that should have been taken care of the first time. Loaner cars should be offered for any customer that has a car in service for more than a day no matter how difficult it is to find one. I won't purchase another car from this dealer, unfortunately. More

Professional, efficient, respectful especially of women. Great conversation. Work completed and excellent results in timely manner. Great conversation. Work completed and excellent results in timely manner. More

Friendly employees, clean waiting room, great snack options. Would give a 5 star but they sometimes take longer than I get told it will take. options. Would give a 5 star but they sometimes take longer than I get told it will take. More

Answered all questions learning new Elantra. Finally heard the noise for the brake problem. Thanks heard the noise for the brake problem. Thanks More

Everything went well! I felt safe leaving my car overnight. I was kept informed. Thank you for making this a little less stressful! overnight. I was kept informed. Thank you for making this a little less stressful! More

Service area needs more help I had to wait then had to wait again until Emily got someone to check to see if I can use my Costco discount. Originally when I called regarding using the discount from Costc wait again until Emily got someone to check to see if I can use my Costco discount. Originally when I called regarding using the discount from Costco no one was familiar with it telling me I could only use it if I purchased my car thru the Costco new car program. Also your service manager when asked why my service was not covered under the 100000 warranty service told me that most people buy the extended warranty. So your warranty does not mean much if u have to buy an extended warranty on a new car Most likely after buying 3 sante fe s this last purchase will most likely be our last. Kudos to Emily she works very hard to accommodate customers More