Crestmont Hyundai - Service Center

When I scheduled the service on line, I was able to identify what I wanted done and it provided me a price. The price was $60-$65. Oil change,oil filter, Interior filter and tire rotation. When I arriv identify what I wanted done and it provided me a price. The price was $60-$65. Oil change,oil filter, Interior filter and tire rotation. When I arrived at the dealership at 8:30am I was told I'd have a 2 hour wait. I opted for a shuttle ride home. At 12:30pm I called and was told I would be called as soon as the work was done. I got the call at 3:15pm, nearly 7 hrs. later. When I got to the dealership the cashier had a bill for me of $213. When I addressed the issue with David in service he reviewed what I wanted done and and reduced the bill to $63 .I got home at 5pm. The whole day consumed for an oil change. Two previous oil changes with this vehicle I waited for and the service was done in less than an hour, this service was 7hrs with and outrageous billing result. Unless future service can only be done at the dealership, like recall updates etc. I will have regular service done elsewhere. On top of that an issue with the radio that I noted when I dropped it off was not addressed. More

Love Dave don't ever get rid of him! Whatever you are paying him pay him more. He was makes the situation better for the customer. paying him pay him more. He was makes the situation better for the customer. More

Dave provided regular communication and served as a single point of contact with the warranty process. I appreciated being informed throughout the process and am happy with the completed work. single point of contact with the warranty process. I appreciated being informed throughout the process and am happy with the completed work. More

Sales department ripped me off by telling me a extended warranty was mandatory and not knowing the policy of canceling the extended warranty for a refund (which you can). Along with neglecting to tell me t warranty was mandatory and not knowing the policy of canceling the extended warranty for a refund (which you can). Along with neglecting to tell me that the intercooler was blown prior to purchasing my car. service department was FANTASTIC at restoring the power of my car. More

Everyone that works at this dealership are very friendly and helpful. Last time I brought car in for service the girls greeted me immediately and were super friendly. David who answered the phone to schedul and helpful. Last time I brought car in for service the girls greeted me immediately and were super friendly. David who answered the phone to schedule is always polite and very knowledgeable More

Always there ready to help got my car in right away needed a few things done but it was done in a day and a half and that was fine needed a few things done but it was done in a day and a half and that was fine More

Should be 1 star based on current service. Been in at least 4 times. Service advisor and manager acknowledge issue but not solved. Last time complete waste of time. Tech worked on not related issue. Was least 4 times. Service advisor and manager acknowledge issue but not solved. Last time complete waste of time. Tech worked on not related issue. Waste of time for Hyundai and me. More

Service Department took good care of me and the gear shift is like butter now! I will recommend the service department to all my friends and family. shift is like butter now! I will recommend the service department to all my friends and family. More

Very courteous, efficient and excellent customer service 👏 Everyone we dealt with had very good people skills. It was a warranty job. The end result was🙌 👏 Everyone we dealt with had very good people skills. It was a warranty job. The end result was🙌 More

Always ready for my car when I arrive. Repair time estimates are accurate. Comfortable waiting area. Car is always washed when it’s returned to me. Service managers are very professional and courteous estimates are accurate. Comfortable waiting area. Car is always washed when it’s returned to me. Service managers are very professional and courteous More