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Crestmont Hyundai - Service Center

Brunswick, OH

4.2
2,023 Reviews

2,023 Reviews of Crestmont Hyundai - Service Center

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December 10, 2020

Emily was very thorough and helpful. I feel like I could Emily was very thorough and helpful. I feel like I could call her and ask any question and she would assist as best she could to resolve the situati More

by bmiles612
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
December 08, 2020

David is great along with the whole service department. I drive out of my way to get service done on my car. Oil changes do usually take over an hour however. More

by cbet25
Recommend Dealer
Yes
Employees Worked With
Robert Anderson, David LaLonde, Emily Hamrick
December 08, 2020

I had no problems with actual service of car. Was upset with lack of face mask enforcement and covid cleaning. I did call and complain to manager. More

by Alanjoni4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
Dec 08, 2020 -

Crestmont Hyundai responded

I am very happy that we provided you with service that deserved a five star review. All of our employees follow the COVID mandate with face covering but not all customers do. It is extremely difficult situation to approach potential customers about not wearing protective face masks not knowing whether there is a medical situation that inhibits them from wearing one. Sorry to hear that you were in an uncomfortable spot but I am glad that it was resolved with the help of one of our managers. We understand that customer service is our first priority here. Thank you for allowing us the opportunity to assist you.

December 05, 2020

All good all good all good all good all good all good all good all good all good all good except for this survey part More

by TRINAIGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacy Tilley , David LaLonde
December 02, 2020

I am giving the service tec, Emily, 5 stars as she was very good, as Shays, in following up with service about getting the job done. They did forget to reset the service button so it is still saying I More

by Bednar74
Customer Service
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
December 02, 2020

Wonderful service as usual! Always a pleasure to visit. David and Emily are always friendly and helpful getting the service done in a timely manner. More

by jeferg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde, Emily Hamrick
November 28, 2020

A friend told me late Tuesday that my brake lights were out. Call and spoke with Emily and schedule me for the next day with them picking up my car at my work location and returning it. Emily did an outsta More

by MTFD2051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde, Emily Hamrick
November 25, 2020

Very polite. My car works just like when I bought thanks to the service team! Called in October 17 due to my car failing and a short month later she was like brand new! More

by Alyssaaichele16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
November 24, 2020

The service was good. When I go there In treated good. In asked is there anything else we can help you out with anything else.mi More

by SANTORAROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde
November 23, 2020

Hyundai took over a month to decide to fulfill their own warranty and replace my engine. It was nearly two months till I had my car back. More

by RobertCripps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Anderson, David LaLonde, Emily Hamrick
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