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Crestmont Volkswagen
Pompton Plains, NJ
127 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen. We have been serving our customers here in Pompton Plains and surrounding areas for many years, with high quality products and services. If you can't find the vehicle you're looking for, we'll find it for you! You can also schedule a test drive or contact us here at the dealership with any questions you may have.
We also offer top of the line automotive service to all of our customers. Our state of the art facility features the most current diagnostic and repair equipment available. Whether you are in need of regular routine maintenance or major work, schedule your next service appointment today. We offer shuttle service for our Service customers or you can enjoy free WiFi in our comfortable lounge area while you wait for your vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 127 reviews
October 15, 2020
The service department is an absolute joke and it starts at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what shou at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what should’ve been routine warranty work with any competent dealership. I go to pick up the car the next day and noticed wheel damage that clearly happened there as you can tell from the discoloration between the freshly damaged area and the rest of the wheel. Multiple dealership employees there at the time agreed that the damage was obviously recent and while the car was in their possession. The service manager who wasn’t even there denied responsibility and referred to an Inspection Report that was written in pencil claiming the damage was existing despite the evidence clearly proving otherwise. His counter argument was “We don’t damage cars and you’re just trying to make a quick $500”. Surely not the type of company I would ever want to do business with again. We have bought two GTI’s, a Tiguan, a Touareg, and two Golf R’s from Jack Daniels VW in Fair Lawn, NJ as well as a 4Runner TRD Pro, Tundra TRD Pro, and FJ Cruiser Trails Team Edition from Prestige Toyota in Ramsey with nothing but positive experiences. We will no longer be visiting Crestmont Volkswagen or Crestmont Toyota and strongly advise you reconsider as well. More
by farztasch
Employees Worked With
Bob Gross
May 30, 2020
5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 sta ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ...........5 stars ........... More
by eslam helal
Employees Worked With
Mallory biss, Dave Baker
May 29, 2020
A wonderful deal on a great car. I found the dealership clean with proper precautions during the Covid-19 pandemic. The sales people were knowledgeable about all the aspects of the a I found the dealership clean with proper precautions during the Covid-19 pandemic. The sales people were knowledgeable about all the aspects of the autos my wife and I looked at. Very pleased to be a return client. More
by rnewman
Employees Worked With
John Fletcher, Bob Gross
March 17, 2020
Excellent staff, great service, quick response time and appointment time availabilities... always professional ! Glad I purchased my Atlas from Crestmont VW highly recommend this dealership appointment time availabilities... always professional ! Glad I purchased my Atlas from Crestmont VW highly recommend this dealership More
by jdub1951
Employees Worked With
Mallory Biss, John Fletcher, Dave Baker
January 15, 2020
Overall a pleasant experience. The staff was friendly and helpful and the service was fast and thorough. I will continue with them for all my service needs. helpful and the service was fast and thorough. I will continue with them for all my service needs. More
by Hal
Employees Worked With
Dave Baker
November 21, 2019
Excellent, prompt, straightforward. They were very accommodating to my health issues which limit my driving. All transactions including the test drive, and the delivery were done at my They were very accommodating to my health issues which limit my driving. All transactions including the test drive, and the delivery were done at my house. More
by mphgh
Employees Worked With
Brad Conger
October 26, 2019
FAST, CORTEOUS, EFFICIENT SERVICE Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient pe Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient performance on your car, good value for your money, More
by tavito
Employees Worked With
Mallory Biss, Bob Gross, Dave Baker
October 05, 2019
Crestmont VW This was the best experience I have ever had purchasing a car. John Fleming was outstanding - knowledgeable, thorough, friendly, and professional. H This was the best experience I have ever had purchasing a car. John Fleming was outstanding - knowledgeable, thorough, friendly, and professional. He took time to explain the car and the technology so that I had a comfort level before driving off with my car. I am so happy with the car - comfort, performance, style and integrity. More
by Joanne
Employees Worked With
John Fletcher
October 02, 2019
Rob was an excellent salesman. He covered every inch of the car with explanations, answered all my questions with ease and was overall a pleasure to work with the car with explanations, answered all my questions with ease and was overall a pleasure to work with More
by Nicole
Employees Worked With
Rob
September 27, 2019
Great experience! Best experience purchasing a vehicle in years! Rob Communiello was knowledgeable, professional, friendly and just overall Great! In addition, Joe Si Best experience purchasing a vehicle in years! Rob Communiello was knowledgeable, professional, friendly and just overall Great! In addition, Joe Simone from Financing was equally a pleasure to deal with! Great job Crestmont VW for amazing employees and customer relations! Kudos all around! Nicole & Joe Gerarardiello More
by Joe G
Employees Worked With
Rob Communiello & Joe Simone
