Crestmont Volkswagen

They really made it easy. They stayed very late for me because of my busy schedule even though it was a Friday night. They were helpful and made it a great overall experience They stayed very late for me because of my busy schedule even though it was a Friday night. They were helpful and made it a great overall experience. More

Service Department Again, I had an EXCELLENT experience at Crestmont Volkswagen (service department), thanks to Mallory Biss!!. She has been always friendly, honest, tru Again, I had an EXCELLENT experience at Crestmont Volkswagen (service department), thanks to Mallory Biss!!. She has been always friendly, honest, trustworthy, and very relatable. I would certainly recommend dealing with her, if your car needs service. This is the second vehicle I have had serviced with Crestmont and I would definitely continue with them. I actually purchased the car from another dealership and I didn’t trust them. When I met Mallory at Crestmont, I knew my car was in good hands. Mallory, is definitely an asset to the Crestmont VW team. Thanks for everything Mallory, you're the best!! :) More

Repair AC on 2002 Passat Excellent service! The Service Manager was thoughtful and honest. Service estimates were close to final cost and the work was completed in a timely Excellent service! The Service Manager was thoughtful and honest. Service estimates were close to final cost and the work was completed in a timely manner. The car was returned to me just as clean as it went in and no messy paper mats left in the car. I will definitely return for any new service needs. More

Insulted by service manager Salesperson was fine but service dept is terrible have a problem with driver assist service manager told me they are short handed and could not see m Salesperson was fine but service dept is terrible have a problem with driver assist service manager told me they are short handed and could not see me for 2 weeks when I said the auto breaking system goes on can I stop in he said I have people with cars broke down and am short handed on labor so can’t help you said that I would find another dealer my car is only months old he said good When I first called with the problem the women said we are booked for 2 weeks when I said this needs to be addressed she said goodbye and hung up little did I know when I called back and asked for a manager I would get in a bigger mess My recommendation is stay away More

no pressure to buy. Great selection, great location, friendly & knowledgeable sales people. There was no pressure to buy even after a test drive. Received 1 follow up cal Great selection, great location, friendly & knowledgeable sales people. There was no pressure to buy even after a test drive. Received 1 follow up call with again no pressure. The next week we went back & the vehicle we look at was sold. We had about a 10 minute negotiation on a similar vehicle and drove off with the vehicle that day. More

Don’t be fooled by the nice salesman . . After you sit down with the finance person you’re goose is cooked . Gets worse . If you buy an extended warranty They won’t honor it. And will . . After you sit down with the finance person you’re goose is cooked . Gets worse . If you buy an extended warranty They won’t honor it. And will lie to you straight faced. (SAD) More

Great experience with service! From making my appointment to dropping off & picking up everything was seamless! Everyone was friendly & helpful. Every person involved was professio From making my appointment to dropping off & picking up everything was seamless! Everyone was friendly & helpful. Every person involved was professional & courteous. They did not try to sell me services I did not need. More

Always great service I am a VW owner for over 20 years and have had multiple VW products. Even after moving to NY state I still bring my vehicles to Crestmont for service I am a VW owner for over 20 years and have had multiple VW products. Even after moving to NY state I still bring my vehicles to Crestmont for service and am never disappointed. Dave Baker is always available to answer any questions I may have about what’s going on and willing to work with me on what’s necessary at the moment and what can wait. No pushy “You need all this right now” treatment. I have 6 dealers closer to me and wouldn’t even think of giving them a try because I’m sure I would not get the treatment I get from Dave. If I could give this guy 20 stars I would. More

Quick in and out for a light bulb change So this is a job that ordinary people can no longer do on their own, but when that light flashes, you have to take action or probably get a ticket. Bu So this is a job that ordinary people can no longer do on their own, but when that light flashes, you have to take action or probably get a ticket. But I was pleased when Crestmont took me in on the same day I called - Saturday - and I was in and out within an hour, with a reasonable bill. Another small service that keeps me coming back for the big stuff. More

10,000 mile service Fast, easy to set up. Great service. Work was completed within a very reasonable amount of time. Will return for future service needs. Great job! Fast, easy to set up. Great service. Work was completed within a very reasonable amount of time. Will return for future service needs. Great job! More