Crestmont Volkswagen - Service Center

The service department is an absolute joke and it starts at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what shou at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what should’ve been routine warranty work with any competent dealership. I go to pick up the car the next day and noticed wheel damage that clearly happened there as you can tell from the discoloration between the freshly damaged area and the rest of the wheel. Multiple dealership employees there at the time agreed that the damage was obviously recent and while the car was in their possession. The service manager who wasn’t even there denied responsibility and referred to an Inspection Report that was written in pencil claiming the damage was existing despite the evidence clearly proving otherwise. His counter argument was “We don’t damage cars and you’re just trying to make a quick $500”. Surely not the type of company I would ever want to do business with again. We have bought two GTI’s, a Tiguan, a Touareg, and two Golf R’s from Jack Daniels VW in Fair Lawn, NJ as well as a 4Runner TRD Pro, Tundra TRD Pro, and FJ Cruiser Trails Team Edition from Prestige Toyota in Ramsey with nothing but positive experiences. We will no longer be visiting Crestmont Volkswagen or Crestmont Toyota and strongly advise you reconsider as well. More

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Excellent staff, great service, quick response time and appointment time availabilities... always professional ! Glad I purchased my Atlas from Crestmont VW highly recommend this dealership appointment time availabilities... always professional ! Glad I purchased my Atlas from Crestmont VW highly recommend this dealership More

Overall a pleasant experience. The staff was friendly and helpful and the service was fast and thorough. I will continue with them for all my service needs. helpful and the service was fast and thorough. I will continue with them for all my service needs. More

FAST, CORTEOUS, EFFICIENT SERVICE Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient pe Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient performance on your car, good value for your money, More

Service Department Again, I had an EXCELLENT experience at Crestmont Volkswagen (service department), thanks to Mallory Biss!!. She has been always friendly, honest, tru Again, I had an EXCELLENT experience at Crestmont Volkswagen (service department), thanks to Mallory Biss!!. She has been always friendly, honest, trustworthy, and very relatable. I would certainly recommend dealing with her, if your car needs service. This is the second vehicle I have had serviced with Crestmont and I would definitely continue with them. I actually purchased the car from another dealership and I didn’t trust them. When I met Mallory at Crestmont, I knew my car was in good hands. Mallory, is definitely an asset to the Crestmont VW team. Thanks for everything Mallory, you're the best!! :) More

Repair AC on 2002 Passat Excellent service! The Service Manager was thoughtful and honest. Service estimates were close to final cost and the work was completed in a timely Excellent service! The Service Manager was thoughtful and honest. Service estimates were close to final cost and the work was completed in a timely manner. The car was returned to me just as clean as it went in and no messy paper mats left in the car. I will definitely return for any new service needs. More

Insulted by service manager Salesperson was fine but service dept is terrible have a problem with driver assist service manager told me they are short handed and could not see m Salesperson was fine but service dept is terrible have a problem with driver assist service manager told me they are short handed and could not see me for 2 weeks when I said the auto breaking system goes on can I stop in he said I have people with cars broke down and am short handed on labor so can’t help you said that I would find another dealer my car is only months old he said good When I first called with the problem the women said we are booked for 2 weeks when I said this needs to be addressed she said goodbye and hung up little did I know when I called back and asked for a manager I would get in a bigger mess My recommendation is stay away More

Don’t be fooled by the nice salesman . . After you sit down with the finance person you’re goose is cooked . Gets worse . If you buy an extended warranty They won’t honor it. And will . . After you sit down with the finance person you’re goose is cooked . Gets worse . If you buy an extended warranty They won’t honor it. And will lie to you straight faced. (SAD) More

Great experience with service! From making my appointment to dropping off & picking up everything was seamless! Everyone was friendly & helpful. Every person involved was professio From making my appointment to dropping off & picking up everything was seamless! Everyone was friendly & helpful. Every person involved was professional & courteous. They did not try to sell me services I did not need. More