Crestview Cadillac, Inc.

Emily and the entire team were very helpful, efficient and professional from start to finish. Patrick did a great job explaining the various function of the car as it is my first EV! Great experience at and professional from start to finish. Patrick did a great job explaining the various function of the car as it is my first EV! Great experience at Crestview! More

I have purchased multiple cars. Kara and the entire staff have always been exceptional. Would recommend this dealership to anyone!! Kara and the entire staff have always been exceptional. Would recommend this dealership to anyone!! More

I went in for a simple oil change and had one of the worst experiences at this dealership service department. This was my first time visiting Crestview Cadillac dealership. I normally go to another Cadi worst experiences at this dealership service department. This was my first time visiting Crestview Cadillac dealership. I normally go to another Cadillac dealership, but decided to try this one since it was close to my house. Ron, the service advisor, was initially welcoming and friendly, but things went downhill quickly. He mentioned that my air and cabin filters might need replacing and was going to come to the waiting room to let me know. Instead, no one ever came to the waiting room to ask me for approval, and I was automatically charged for both filters along with the oil change. After just 45 minutes, my car was ready and I was handed a bill for $344. That’s outrageous for an oil change plus two filters, especially since I never authorized the additional work. At the time, I was in a rush and didn’t have the chance to argue the charges, so I paid and left. Since then, I’ve been trying for over a week to speak with the manager, Brian. Despite calling numerous times, I’ve received no response. This lack of professionalism and accountability is unacceptable. Please be warned: this service department will take advantage of customers, especially women, by performing unauthorized work and charging for it. To make matters worse, management refuses to even return calls. I will never return here, and I strongly advise others to take their business elsewhere. More

Very enjoyable buying experience. Adam was very supportive during the sales processes and not being pushy. He was responsive and found a vehicle that we needed. Adam was very supportive during the sales processes and not being pushy. He was responsive and found a vehicle that we needed. More

Shady dealings. Beware of this place. Owner doesnt care either and wont respond to your concerns Beware of this place. Owner doesnt care either and wont respond to your concerns More

Professional team Tony is exceptional! Service was top notch. I was in and out very quickly Service was top notch. I was in and out very quickly More

WONDERFULL SERVICE. ....they got me in and out quickly....helped me with my Gm rewards points ....they got me in and out quickly....helped me with my Gm rewards points More

Crestview stuck with my very complicated warranty claim that encompassed several months of service and loaners. I appreciate their service and support. that encompassed several months of service and loaners. I appreciate their service and support. More

Failure to communicate and incomplete work without update; no response to messages or texts. I switched dealerships looking for a more pleasant experience with the service dept. and found more of the update; no response to messages or texts. I switched dealerships looking for a more pleasant experience with the service dept. and found more of the same. Sadly, this seems to be the Cadillac standard, and this is extremely disappointing and below standards I expected. Even left a message for the GM and didn’t get a call back. I don’t know why the Service team thinks it’s normal to keep someone’s vehicle and not provide an update, especially after 3 days. More

The service team is excellent. They get the vehicle done quickly and the prices are competitive. They have not tried to upsell additional services They get the vehicle done quickly and the prices are competitive. They have not tried to upsell additional services More