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Crestview Cadillac, Inc.
Rochester, MI
1,305 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,305 reviews
September 03, 2026
What impressed me most about Crestview Cadillac was Matthew Fox. He was very attentive to my needs and inquiries and was able to address all of my concerns. The low point was the sales managers unwil Matthew Fox. He was very attentive to my needs and inquiries and was able to address all of my concerns. The low point was the sales managers unwillingness to negotiate over the price at all. If it wasn't for Matt I doubt I would use the dealership again. More
by greggd20
Verified CustomerEmployees Worked With
Matt Fox was exceptional. I would highly recommend him to anyone interested in purchasing a car.
September 03, 2026
Dane in the service area is extremely helpful and communicates very well through our car issues. Thank you communicates very well through our car issues. Thank you More
by HERBRHODE
Employees Worked With
August 31, 2026
Johnny Hakim gave us the best car buying experience we’ve ever had. We’ve been buying luxury cars for many years, and we’ve never received the level of genuine, personal, and sincere attention that Johnny ga ever had. We’ve been buying luxury cars for many years, and we’ve never received the level of genuine, personal, and sincere attention that Johnny gave us. He truly made the entire experience exceptional. Thank you! More
by Enrico
Employees Worked With
Johnny Hakim - Sales, Antoine ? - Car Prep, Patrick ? - Technology. All deserve 5 stars.
August 30, 2026
Very helpful. Very convenient for me. Always willing to help me with tech issues often need help when there are updates. Very convenient for me. Always willing to help me with tech issues often need help when there are updates. More
by joyce.allan
Employees Worked With
August 28, 2026
My Cadillac Lyriq had an issue with the lumbar module and Crestview fixed the problem and I had no further issues Crestview fixed the problem and I had no further issues More
by mwmayra
Employees Worked With
August 27, 2026
Communication is nonexistent. My 2 year old car broke down twice in one week. I called multiple times and told they were busy and would call me back. I never got a return call. My 2 year old car broke down twice in one week. I called multiple times and told they were busy and would call me back. I never got a return call. My call broke down again and had to be towed The dealership still didn’t call me. I had to call and find out the status if my car. Terrible service to say the least More
by dehuntley54
Employees Worked With
August 27, 2026
Creatview is a great dealership. They took care of my problem with no hassle or problems. They took care of my problem with no hassle or problems. More
by mmaxey2
Employees Worked With
August 27, 2026
So I scheduled a service for a safety recall where I also stated that I needed a wheel alignment. I dropped the car a few minutes before my appointment and stated what I needed. After 1.5 hours my car was re stated that I needed a wheel alignment. I dropped the car a few minutes before my appointment and stated what I needed. After 1.5 hours my car was ready but only the safety recall. And they told me that I would need to bring the vehicle another day for the alignment and another recall that was not planned. I know that the other recall was just a recalibration on the brake control module that would have been done in 10 minutes and the technician already had the MDI2 connected to the vehicle for the recall that I scheduled so a little proactivity here would be the minimum expected. You are a CADILLAC (premium brand) dealership, and you have to treat your customers like so. Definitely you had the worst service I've seen on the Metro Detroit area. More
by Valter Barragan
Employees Worked With
I don't remember who was the service lady that helped me and I don't want to know.
