Crestview Cadillac, Inc.

Kara and Crestview were great. Helped us find the right vehicle and top notch service Helped us find the right vehicle and top notch service More

Makenna - Service Dept was professional and helpful. My out of warranty 2024 Lyriq software update was performed on time and so far, so good and all for $630! My real disappointment was with my P/U exp My out of warranty 2024 Lyriq software update was performed on time and so far, so good and all for $630! My real disappointment was with my P/U experience. My Lyriq was not washed. After asking, Makenna had your service team "run it through a wash." When my Lyriq was returned to me it was covered with water and spots were forming quickly in the hot sun. I immediately began drying it with my own towels. One service tech even walked past me watching me dry my own $75K+ Cadillac. My expectations were not met! With an experience like this I can't help but urge Crestview Cadillac to act like you're Cadillac, you're better than this! I hesitate to recommend Crestview service center because of this seemingly minor detail. But it has to be these little things that separate Crestview, or Cadillac from other luxury dealers and brands. Sincerely. Darrell Niedzwiecki More

Crestview Cadillac was fantastic to work with. The entire process was easy and accommodating from start to finish. Emily was especially great—knowledgeable, friendly, and attentive throughout the The entire process was easy and accommodating from start to finish. Emily was especially great—knowledgeable, friendly, and attentive throughout the experience. She made everything seamless, and I would highly recommend both her and Crestview Cadillac. More

We had a typical service scheduled, oil change, tire rotation, filters checked, etc. Crestview Cadillac was ready to work on the car when we arrived and quickly returned the car. Invoice read well in rotation, filters checked, etc. Crestview Cadillac was ready to work on the car when we arrived and quickly returned the car. Invoice read well in terms of services delivered and results of checks performed. Was in and out in roughly an hour. More

Easy to get an appointment! We waited for the service which was done in a very timely manner ! We waited for the service which was done in a very timely manner ! More

The charge for the work they did was too much. The front brakes alone cost me almost $1100 which is my book too much. Crestview charged me just for the parts almost $800 which at Amazon is $140 The front brakes alone cost me almost $1100 which is my book too much. Crestview charged me just for the parts almost $800 which at Amazon is $140 made by Detroit Axle which is an excellent make. More

Everyone at crestview is friendly and willing to help. Its nice that they have a shuttle service available. Its nice that they have a shuttle service available. More

Emily Rooney was fantastic, very professional and knowledgeable. She understood all my questions and concerns. Thank you for a great experience. Jls knowledgeable. She understood all my questions and concerns. Thank you for a great experience. Jls More

Everyone was very pleasant at the dealership. Welcoming and friendly. The service writer and shuttle driver were wonderful. Welcoming and friendly. The service writer and shuttle driver were wonderful. More

No customer communication informing on the progress of the transmission issue, vehicle not ready when promised. Mediocre service, poor customer attitudes. the transmission issue, vehicle not ready when promised. Mediocre service, poor customer attitudes. More