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Crestview Cadillac, Inc.
Rochester, MI
1,228 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,228 reviews
April 10, 2026
Communication was very poor. I had to reach out several times for updates regarding the delays in fixing my car. No calls were made to me proactively. I had to reach out several times for updates regarding the delays in fixing my car. No calls were made to me proactively. More
by cbpike100
Verified CustomerEmployees Worked With
Steve (service) and Dane
April 07, 2026
Just purchased a new vehicle at Crestview Cadillac. The entire process, from the pleasant woman who welcomed me at the front entrance to the helpful, knowledgeable sales person I worked with (Sue Russe The entire process, from the pleasant woman who welcomed me at the front entrance to the helpful, knowledgeable sales person I worked with (Sue Russell who came in on her day off to facilitate delivery) to the tech (Patrick O'Meara) who patiently walked me through all of the features of my new car, was great. I would definitely recommend Crestview to friends and family. More
by Ruth F.
Employees Worked With
Sue Russell, Patrick O'Meara
April 05, 2026
Replaced my front and rear brakes very quickly. Very pleased with the job. They have taken good care of my car since I bought it. Very pleased with the job. They have taken good care of my car since I bought it. More
by richardwig
Employees Worked With
April 01, 2026
Fixed Super Cruise lane change and side warning - wire to front short range radar sensors. Dennis, the technician is very skilled, knowledgeable and competent. front short range radar sensors. Dennis, the technician is very skilled, knowledgeable and competent. More
by Bob_Livonia
April 01, 2026
I showed up early for my appointment, but they accommodated me and got me on the road quickly. accommodated me and got me on the road quickly. More
by Hansenm2002
Employees Worked With
March 29, 2026
Service team was very pleasant to work with. They were able to help me to get a rental car and have it covered by the dealership. They were able to help me to get a rental car and have it covered by the dealership. More
by STEVEVANDERHOFF
Employees Worked With
March 27, 2026
Makenna outstanding service rep - timely, professional and great communication style. Cannot recall having ever received this high level of service anywhere. and great communication style. Cannot recall having ever received this high level of service anywhere. More
by KLAD107
Employees Worked With
Makenna
March 27, 2026
Lauren gave such great service as I acquired my new Lyriq. Really appreciated how she accommodated our schedules by coming in her off day! Pat and Tom were great as well. Thanks for a smooth and enj Lyriq. Really appreciated how she accommodated our schedules by coming in her off day! Pat and Tom were great as well. Thanks for a smooth and enjoyable experience! More
by jadams9426
Employees Worked With
Lauren Dempsey, Patrick (vehicle feature orientation), Tom (financial)
March 24, 2026
Service has been historically good. This trip for an oil change provided an odd experience with the service rep suggesting I needed a complete radiator replacement based on the 2021 alu This trip for an oil change provided an odd experience with the service rep suggesting I needed a complete radiator replacement based on the 2021 aluminum radiator in my wife’s XT6 degradating based on “aggressive coolant”. I conducted a complete assessment upon arriving at home and could not find any leaks or signs of damage. More
by rjrarch1
Employees Worked With
Service rep that assisted is not listed
