Crestview Cadillac, Inc.

Matthew Fox was a pleasure to work with. Very prepared and knowledgeable. Exactly what I look for when buying a car. Very prepared and knowledgeable. Exactly what I look for when buying a car. More

Kara continually reached out to me to insure I made the best decision. Thank you! She provided the information I needed to purchase my car off lease. best decision. Thank you! She provided the information I needed to purchase my car off lease. More

Was told by salesman at time of purchase that the Lyriq had a HUD and just needed a software update to get it working. After bringing it in to the service department for the update, was told the car did n had a HUD and just needed a software update to get it working. After bringing it in to the service department for the update, was told the car did not have it. Brought this up to sales department asking what we could do about it and after being promised a reply I’ve heard nothing. Unless I can get an adequate resolution I will not give this dealership any future business. The Lyriq was my 3 Cadillac I’ve purchased. More

Vehicle in for second repair of rear pinion seal leak. Dealership tried to tell me the front differential needed replacement and that it was leaking, but couldn't show me the leak when it was on the joist Dealership tried to tell me the front differential needed replacement and that it was leaking, but couldn't show me the leak when it was on the joist. Took two weeks to replace the problem I originally brought it in for. More

Professional service. Reasonable time. Reasonable fees. Professional follow up messages. It makes you want to comeback Reasonable time. Reasonable fees. Professional follow up messages. It makes you want to comeback More

Great service very professional service adviser listening to your need and response was absolutely outstanding to your need and response was absolutely outstanding More

4 weeks ago I had bought a Lyriq from the Novi dealership. Since I’ve had it, there has been a handful of issues. The Novi dealership however wouldn’t even look at it for 3 weeks, nor could they g dealership. Since I’ve had it, there has been a handful of issues. The Novi dealership however wouldn’t even look at it for 3 weeks, nor could they give me a loaner car. Would never recommend the Novi dealership for purchase or service. I then called Crestview and spoke to Ron and Chris, they are a credit to the dealership. They took it in next day and gave me a loaner lyriq. All issues were fixed under warranty and have restored my faith in Cadillac. They provided a luxury level of service you expect when purchasing an expensive vehicle. Really clear and transparent communication throughout the process and even charged my car before I picked it up. Great experience overall and hopefully I can enjoy the vehicle. Would highly recommend going this dealership. More

Very welcoming, Professional & clean! ! Even though our sales person Vince stated that he just started Monday, It felt like he had been there for some years. ! Even though our sales person Vince stated that he just started Monday, It felt like he had been there for some years. More

Crestview Cadillac was a great Dealership to work with. Kara Sacks and Dawn Medecke were fantastic to work with and took care of all our needs. Thanks very much! Kara Sacks and Dawn Medecke were fantastic to work with and took care of all our needs. Thanks very much! More

Ron was rude and unprofessional. Will never use this dealership again. I felt scammed and left without completing repair. I took my vehicle to a different dealership and have had an Will never use this dealership again. I felt scammed and left without completing repair. I took my vehicle to a different dealership and have had an excellent experience. More