Crestview Cadillac, Inc.

I was driving my 2023 Cadillac Lyriq when an “Emergency Service Required” alert showed up on my dashboard. After contacting OnStar, they determined that my Lyriq had an electrical problem that would necess Service Required” alert showed up on my dashboard. After contacting OnStar, they determined that my Lyriq had an electrical problem that would necessitate taking the vehicle to my dealer as soon as possible. An appointment was made, and the vehicle was driven to Crestview Cadillac early the next morning. After arriving, I was told by the service advisor that these issues have been difficult to diagnose and usually vehicles would be tied up for an entire day. I was told the reason to expect at least a whole day was because the vehicle likely needed to be reprogrammed with help from off-site GM sources. Since the Lyriq was brought in for this “Emergency Service” while still in warranty, with only about 2000 miles on the vehicle, I asked the Crestview dealer if I could get a loaner vehicle. I was told No; Crestview does not generally provide loaners even for its high-end vehicles requiring warranty work! I couldn't believe this-a Cadillac! Next, I asked if I could get a rental vehicle through the dealer. Crestview said No again and that they do not offer this service, but that GM has an agreement with one rental car company that I could use to get a reduced rate, and if the warranty work was justified, I may even be able get a refund. The dealer representative said the dealer would provide me with the forms to submit when I pick my car up. The rental car office was about a mile away and I said I would walk there. But, lo and behold, knowing that I was a very, very unhappy customer, a loaner had “just returned and was being driven into the service area.” I would be able to use that. What a coincidence, especially when the defrosters were on full blast, the windows were still iced over, and you could not see out of them! For Crestview and Cadillac consideration, I would like to offer the following information and comparison Because of the extremely long delay in having my Debut Edition Lyriq delivered, my wife opted to drive our recently purchased Lincoln Nautilus (we sold another Ford product when the Lyriq arrived-therefore, Crestview had a conquest sale). With the purchase of this Lincoln, the Lincoln dealer provided three years of free, regular service/maintenance, the use of a loaner vehicle if needed, or alternatively, the ability to have my vehicle picked at my home or workplace, with a loaner dropped off for my use if I wanted to go this way. No cost or questions asked. What a difference in supporting and working with a customer and supplying an extremely favorable experience, especially compared to that at Crestview. At about 5:00pm that day, the service advisor called and indicated that my Lyriq was ready, and I was lucky because the technicians had to reprogram 22 electronic modules. I drove to the dealer, returned the loaner, and indicated that I had some questions about the service work done. There were no details on the service forms I was given. I asked why the problem occurred. The dealer said they did not know, only that the last time they saw this, just 1-2 modules needed reprogramming. I then asked if the vehicle would have been ok to drive since my screen kept showing "Emergency Service Required," which prompted my original immediate action. Again, no one at Crestview could provide an answer. Lastly, I asked if the problem could occur again and what should I do, especially if there wasn't a capable Cadillac dealer in the area, Again, no response or even a suggestion. The fact that this was my first EV, and that the message I received on my dashboard seemed extreme and dire, all made me feel very uncomfortable then and now, as well. I am very disappointed, not only having the issues with the Lyriq, but more importantly with the level of technical aptitude shown by the people I met with at the dealer, and Crestview Cadillac’s general lack of understanding, responsiveness, and respect for its customers. More

I asked for help with my lease purchase and the entire experience was very frustrating. In spite of repeated efforts over a 4 week period to obtain a Lease Payoff Statement in a timely manner, I did not g experience was very frustrating. In spite of repeated efforts over a 4 week period to obtain a Lease Payoff Statement in a timely manner, I did not get a price until 5:30pm the day before my 9:30am appointment. Likewise, I did not see the statement until I arrived for my appointment and then found out the price I received was wrong. More

very nice, fast. . My only complaint was i had a coupon for 69.99 for oil change and tire rotation. when i checked out my total was 108. i asked if the coupon was appl . My only complaint was i had a coupon for 69.99 for oil change and tire rotation. when i checked out my total was 108. i asked if the coupon was applied and the guy said yes.. but the math dosent add up.. More

Great service so far. Felt welcomed and service team knew their product.. took time to explain. Felt welcomed and service team knew their product.. took time to explain. More

Received great service! Everyone was friendly/helpful .. I would come back for service in future . Everyone was friendly/helpful .. I would come back for service in future . More

will use this dealership again for all my further Cadillac service needs. The staff both in service and sales are very professional and helpful. Cadillac service needs. The staff both in service and sales are very professional and helpful. More

All was great with the Oil change. My only complaint is that there was a $10.60 charge for a new battery in the one key fob. It was hardly used, and this is a new car with less than My only complaint is that there was a $10.60 charge for a new battery in the one key fob. It was hardly used, and this is a new car with less than 5500 Miles on it. More

Customer service was excellent . My service rep Matthews was great as well as the manager Craig all of the service gentleman took good care of me . My service rep Matthews was great as well as the manager Craig all of the service gentleman took good care of me . More

Fast friendly clean good communication Checkout or quick and easy and they remember who you are quick and easy and they remember who you are More

Received prompt and thorough service! Very satisfied with the overall level of service and will return here for future service. Very satisfied with the overall level of service and will return here for future service. More