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Crestview Cadillac, Inc.

Rochester, MI

Overview
Employees
Reviews
4.5
1,225 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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555 S Rochester Rd

Rochester, MI

48307

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Showing 1,225 reviews

March 22, 2024

The salesman (Rick) was the best. He even picked me up from my home to test drive my new used car. I actually enjoyed the experience. The whole team gave me tremendous confidence and More

by brianug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Poe
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Mar 25, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 22, 2024

Great customer service. Kept informed as service was performed. Comfortable waiting area. Vehicle was washed when returned More

by john.baldwin193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
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Mar 25, 2024 -

Crestview Cadillac, Inc. responded

John, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 21, 2024

Professional service at the service department. Convenient drop off and pick up of my vehicle, as well as loaner. More

by FDIGREGORIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
Report | Print
Mar 22, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 21, 2024

Service was great and car was cleaned, much appreciated! Timely work so as to minimize wait time More

by NANCY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer, Chris Cannizzaro, Bri Zumkeller
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Mar 22, 2024 -

Crestview Cadillac, Inc. responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

March 18, 2024

Horrible Customer Service. I've bought many luxury brands and ive never been treated as poor as i was at Crestview More

by user
Recommend Dealer
No
Employees Worked With
Matthew Fox
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Mar 21, 2024 -

Crestview Cadillac, Inc. responded

Matt, thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (248) 841-4166 so we can understand your situation better in order to try and turn your experience around. Thank you, Crestview Cadillac, INC.

March 18, 2024

I was kept up to date on the progress even though there was a slight change in the estimate; the work was completed timely as promised More

by SSCHULTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New manager over collision, Ron Farmer
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Mar 21, 2024 -

Crestview Cadillac, Inc. responded

We're so happy we were able to help you out! We look forward to your next visit! Take care!

March 18, 2024

I called in Aug or Sep to make an appointment and they given me Feb 8th. When I went on Feb 8th, they didn't have parts. They told we will call you when parts will arrive, after negotiating they agree to More

by ABOHRA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Cannizzaro
Report | Print
Mar 21, 2024 -

Crestview Cadillac, Inc. responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 841-4166 when you have a chance. Thank you, and we look forward to hearing from you.

March 18, 2024

Car was repaired for 3000. 00 and broke down next day. Repair estimate additional 7000 More

by JMRAFF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager would talk to me after Ron requested several times, Ron Farmer
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Mar 21, 2024 -

Crestview Cadillac, Inc. responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 841-4166 to discuss this further.

March 17, 2024

We had a wonderful experience! We traveled from Indiana and purchased site unseen (other than photos). They made the process stress free and helped to make my dream of owning a Cad More

by mykonos19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Poe
Report | Print
Mar 19, 2024 -

Crestview Cadillac, Inc. responded

We want all our clients to have a comfortable and stress-free experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2024

The issue was not resolved and it occured yesterday morning again. Additionally, I heard nothing all day from the service department and had no paper work or call to explain what they did which appear More

by spartan1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Cannizzaro
Report | Print
Mar 19, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 841-4166 to discuss your concerns, as your satisfaction is of utmost importance to us.

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