Crestview Cadillac, Inc.

Brought our Cadillac in for repairs after hitting a deer. The strike was on and there was a wait, which was totally understandable. 7+ weeks later, it was ready. I asked if they changed the washer fluid r The strike was on and there was a wait, which was totally understandable. 7+ weeks later, it was ready. I asked if they changed the washer fluid reservoir and they had not. We watched it and yes it had a slow leak. Contacted them to get back in and they said they needed to hear back from our insurance. Our insurance did get back with them but we can't get Crestview to call us back. The headlights are also not pointed correctly and they dodged that issue as well. If they do answer the phone, it always begins with 'I was just about to call you..." and more excuses. We will never purchase a vehicle from them nor get one serviced. More

Excellent service from Ron. The car was taken in on a Saturday and available on Monday afternoon. Great job and happy with the experience The car was taken in on a Saturday and available on Monday afternoon. Great job and happy with the experience More

I was taken care of promptly and my car was ready in a short amount of time. short amount of time. More

Great set of team members . Very courteous, ready to answer any questions. A very clean setup. Very courteous, ready to answer any questions. A very clean setup. More

I took my 2024 Lyriq for problem with brakes, at 8 am, the same day,I have a call around 11 am the Car was done the same day,I have a call around 11 am the Car was done More

Just needed a standard oil change/tire rotation, but service was great. In/out easily and quickly. service was great. In/out easily and quickly. More

Excellent Chris was great. My car was delivered as expected. The rear camera issue was fixed. My car was delivered as expected. The rear camera issue was fixed. More

If you’ve never had the pleasure of working with a Crestview Cadillac in Rochester Michigan, then you’re really missing out! The staff there is top notch and I want to give a special shout out to Matt Crestview Cadillac in Rochester Michigan, then you’re really missing out! The staff there is top notch and I want to give a special shout out to Matthew Fox who worked diligently to get me in the vehicle I wanted the day I walked in! Also, the general manager goes above and beyond and you can see that in how hard the staff works! It truly is a pleasure being able to work with the team over there! I’ll continue to keep coming back for not just the purchase of vehicles, but also my service needs! Ron, in the service department is also one of the best gentleman I’ve ever worked with, he’s sure to make sure that you don’t drive off of that car lot without safety being first priority! It will continue to be the first place I send my family and friends for their vehicle needs! Happy holidays! 🎄🙏✨ More

The fan repair covered under warranty was great. However when my wife went to pick up the car, it was still displaying the same alarm on the dash resulting in a waisted trip/time. In addition I th However when my wife went to pick up the car, it was still displaying the same alarm on the dash resulting in a waisted trip/time. In addition I think $40.00 dollars for a tire repair is excessive. (maybe it should have been waived in the name of a return loyal customer) When I take a tire to Bell Tire, they will fix it no charge for a possible future tire purchase. Just saying. More

Very friendly and professional! The service area was really clean! Nice atmosphere. Was easy to make appointment and the service was quick The service area was really clean! Nice atmosphere. Was easy to make appointment and the service was quick More