Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
723 Reviews
Call Service Center (248) 656-9500

723 Reviews of Crestview Cadillac, Inc. - Service Center

Sort by
October 13, 2024

Service was excellent. Waiting room was comfortable and clean. Was kept informed as repairs were performed More

by john.baldwin193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2024

Friendly, knowledgeable and helpful describes all the personnel we encountered on our visit. Keep up the good work! More

by TJMANZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, but I do not remember the name of the first employee who did the intake interview with us in his office. He was awesome!
Report | Print
Oct 18, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

October 11, 2024

Crestview's Service Department Personnel Are Professional, Courteous, and Expedient. Everyone is Helpful and Goes Extra Mile for Customer/Client. More

by DUNKLECHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Woody
Report | Print
Oct 15, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, INC.! We hope to see you soon!

October 09, 2024

Was not overly friendly on the phone, but everyone was nice and great to work with once I was there for an oil change. More

by klcutajar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Crestview Cadillac, Inc. responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 07, 2024

A quote on a service was never done, left 4 messages. This last service was the reason I will no longer have you maintain and repair my vehicle. I was mislead through the whole process. Received a phone More

by SEVENSEASSAIPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Crestview Cadillac, Inc. responded

We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (248) 841-4166 so we can make your experience a positive one.

October 06, 2024

Ron is Very professional and he made sure my experience was smooth and easy. Brian who is the Service Manager is on top of everything that needed to be done as well! More

by CHANELKIZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

October 06, 2024

I got more than I bargained for! Went in for an oil change, and also recieved a software update, an error reset, and a fix to my side mirror detection system - at no extra in charge More

by hhoyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

October 05, 2024

Followed thru quickly and easily on warranty work. Solved the problem in one visit. Done More

by KDAKHL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Report | Print
Oct 10, 2024 -

Crestview Cadillac, Inc. responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

October 05, 2024

I had a really good experience, service was quick and great customer service. I will continue visit this dealership. More

by tparkinson1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Crestview Cadillac, Inc. responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

October 05, 2024

The service team at Crestview is second to none. From drop off to pick up they deliver exceptional service. Thank you! More

by ELVIS X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Newman
Report | Print
Oct 11, 2024 -

Crestview Cadillac, Inc. responded

Elvis, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

1
...
16
17
18
...
73