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Crestview Cadillac, Inc. - Service Center
Rochester, MI
406 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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406 Reviews of Crestview Cadillac, Inc. - Service Center
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May 19, 2024
Fraudulent practices which warrant paying close attention, from charges, services and language used in service write up. attention, from charges, services and language used in service write up. More
by tturner20
Verified CustomerEmployees Worked With
Helpful May 19, 2024
Service was excellent as always. I know I can trust the service I receive at Crestview. Ron Farmer and Chris Cannizzaro and Chris Young always go the extra mile to make sure my exp I know I can trust the service I receive at Crestview. Ron Farmer and Chris Cannizzaro and Chris Young always go the extra mile to make sure my experience is positive. More
by DTRIN50
May 19, 2024
Ron was excellent. Very pleasant and friendly. He is always very helpful and explains everything. Very pleasant and friendly. He is always very helpful and explains everything. More
by Dave Drouillard
May 18, 2024
The service at the Cadillac dealership was abysmal, unresponsive staff, and poor communication. my escalade was there for more than 70 days and still had to go back two weeks later unresponsive staff, and poor communication. my escalade was there for more than 70 days and still had to go back two weeks later More
by Jonez
Employees Worked With
May 15, 2024
The service took way to long. No one check on us we had to ask how much longer. We would be told 15 more minutes, which turned in to half hour We had appointments for oil change No one check on us we had to ask how much longer. We would be told 15 more minutes, which turned in to half hour We had appointments for oil change we were told a hour for 2 cars. We got there at 11am left at 1:30. We had other engagement that day for 1pm.. we were late. I just want my time respected... this is why we make appointments More
by LADYQ1022
Employees Worked With
May 15, 2024
Excellent service. I called with no appointment at the short time they accept my vehicle and they finish the service I called with no appointment at the short time they accept my vehicle and they finish the service More
by ed60
Employees Worked With
Other Employees :
Chris Cannizzaro, Dianne Giehtbrock
May 15, 2024
Professional and service is done in a timely manner. Overall satisfied with everything and always treated nicely. Overall satisfied with everything and always treated nicely. More
by AGEORGE215
May 14, 2024
Although our vehicle was out of warranty (barely) the dealership cover the cost of the service bulletin. That was very good customer service! There were some other issues and some communication problems dealership cover the cost of the service bulletin. That was very good customer service! There were some other issues and some communication problems but the overall service was acceptable. More
by Rdwerk
May 13, 2024
The service department here is so non-responsive it is infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous times, I would call and the phone would not be answered. Also, when I finally did pick up my vehicle I check that both the Body repairs and service were completed and I was told yes. When I got there, it was like a surprise to the body shop. Also, it took at least 45 minutes for me to get my statement and then they were concerned about not getting paid for a $123 part? I heard another gentleman that was waiting say that he had been waiting 49 minutes to get his statement to pay. On top of all this, my vehicle did NOT have all the repairs completed and now my wireless charger is throwing an error message. It was working fine before I had the center console repaired. Additionally, I just that the rear driver's side wheel flare is not properly attached. Each time I come into the Service Department I feel like I am being ignored. Once these repairs and service updates are finally completed. I will not be returning to Crestview Cadillac for any service, body or vehicle purchases in the future. More
by colette.sullins
