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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
709 Reviews

709 Reviews of Crestview Cadillac, Inc. - Service Center

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September 16, 2024

One is treated with consideration and respect . Dealer recognizes that car represents a large investment. More

by bab102446
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

September 16, 2024

I had a good experience at Crestview. The staff was welcoming and professional! I would like to thank Ron and Frank for their patience and explanations! More

by Peng Zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Sep 21, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

September 15, 2024

THESE Guys are GRRRRREAT. .!!! From picking up my vehicle to speedy repair and return ( same day) i have never been taken care of as good as i did by a Dealership like Crest C More

by swhitener0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

September 14, 2024

Took my 2023 XT4 in for service on 9/12/24. Frank Newman was my service advisor. Issue was taken care of quickly. The entire experience was great! The service staff at CRESTVIEW was top notch. More

by LPURDOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Newman
Sep 16, 2024 -

Crestview Cadillac, Inc. responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2024

Amazing service as always! ! Thank you Ron an the crew at crestview, excellent job! Was done timely as well , always take great care of my vehicle! More

by BERLEEDOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2024

had 9am appt for oil change; expect for it to be done quickly. didn't finish till after 10:30. point of an appointment?? More

by mmtarnowski
Service Time
Recommend Dealer
No
Employees Worked With
Ron Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Crestview Cadillac, Inc. responded

Thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 10, 2024

Problem that I have it took 2 weeks to get parts. Appreciated that Ron kept a very special car(to me!) inside! More

by ARLANHUGHES76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ took me home!
Sep 13, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

September 10, 2024

Frank was an excellent service advisor. He was able to get me in for a scan of my mom’s vehicle when other dealers in the area were going to make me wait for an appointment to do a 30 secon More

by PATRICK1YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 13, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2024

Waited a month for a rental car to get repairs completed. Showed up and they didnt not have a rental for me. Said they'd return car to me same day, but then at end of day told me I needed to find my own ride More

by cvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Crestview Cadillac, Inc. responded

We regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 841-4166 when you have a chance. Thank you, and we look forward to hearing from you.

September 09, 2024

Service person got to me quickly and very courteous. He was very personable. The wait was reasonable. More

by labio.lalaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 13, 2024 -

Crestview Cadillac, Inc. responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

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