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Criswell Acura Audi
Annapolis, MD
674 Reviews
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674 Reviews of Criswell Acura Audi
April 09, 2019
Great experience at Criswell Audi! This was our second purchase from Annapolis Criswell Audi, and working with Al and Dawn. Both times they were extremely knowledgable and attentive to This was our second purchase from Annapolis Criswell Audi, and working with Al and Dawn. Both times they were extremely knowledgable and attentive to our questions and needs. We are very happy with our purchase and will be back. More
by Travisandmya
Employees Worked With
Dawn Harper, Al Zayas
Helpful April 06, 2019
Criswell Audi Al Zayas was very knowledgeable and attentive. He was even willing to meet at a later date to give me a "tutorial" after we ran out of time when I p Al Zayas was very knowledgeable and attentive. He was even willing to meet at a later date to give me a "tutorial" after we ran out of time when I purchased my new Q5 . . . lots of features to learn about. More
by eds
Employees Worked With
Dawn Harper, Al Zayas
April 06, 2019
5 star treatment I purchased a used Audi from this dealership, but it felt like buying something brand-new. Shani, Tom and Dawn made the whole process extremely easy a I purchased a used Audi from this dealership, but it felt like buying something brand-new. Shani, Tom and Dawn made the whole process extremely easy and made me feel very comfortable and well taken care of. Everyone was very friendly and I was not upsold on anything. Love my new-to-me Audi and I would definitely recommend working with this dealership. More
by AH
Employees Worked With
Dawn Harper, Tom Stancavage, Shani Cannnon
April 05, 2019
great experience getting our A5 we flew 1000 miles to pick up our car which we ordered from Audi Annapolis. Fantastic treatment, everything taken care of ahead of time, car waiting we flew 1000 miles to pick up our car which we ordered from Audi Annapolis. Fantastic treatment, everything taken care of ahead of time, car waiting for us. all we had to do is enjoy the great ride home. lots of Audi dealers out there but we never gave it a second thought - Audi Annapolis was where we wanted to order our newest Audi. Everyone was so friendly that we even became friends with another customer! More
by urquattrodriver
Employees Worked With
George Criswell, Dawn Harper, Chris Tarsa, Tom Stancavage, Shani Cannnon
April 04, 2019
Mr. Bill Nash - Salesperson My husband and I had the best experience at this dealership. From beginning to end we were treated with the utmost respect by all parties we dealt wi My husband and I had the best experience at this dealership. From beginning to end we were treated with the utmost respect by all parties we dealt with to make our purchase happen. ABSOLUTELY AWESOME AND WE WOULD RECOMMEND EVERY AND ANYONE TO PURCHASE A CAR HERE. Sincerely, Mr. and Mrs. Screws More
by DASS
Employees Worked With
Mr. Bill Nash - Salesperson Who Sold Us Our Vehicle, Dawn Harper, Tom Stancavage
April 03, 2019
Great Experience with Criswell Audi! Sales staff was attentive and considerate. They worked with me to find the right car at the right price. Finance was quick and easy. Thanks! Sales staff was attentive and considerate. They worked with me to find the right car at the right price. Finance was quick and easy. Thanks! More
by RaginBull
Employees Worked With
Dawn Harper, Al Zayas, Chris Tarsa
April 03, 2019
Superb and Stellar Car Buying Service Experience! The staff at Criswell Audi of Annapolis were nothing short of fantastic! The tremendous customer service and professionalism was excellent in every wa The staff at Criswell Audi of Annapolis were nothing short of fantastic! The tremendous customer service and professionalism was excellent in every way of making our car purchasing experience the best we have ever had. The staff members of comprised of Ms. Shanni Cannon (Customer car client), Mrs. Dawn Harper (Finance technician) and Mr. Tom Stancavage (Manager). These personnel made our car buying process fantastic in every way. Shanni Cannon "ROCKS" in every way imaginable the way you want to have in someone taking you through test driving and functionality of a vehicle, while answering all of the questions that a customer may have. As for Dawn Harper, she meticulously went though the details of the financing documentation and interpretation of the extended warranty packages the dealership had to offer. And last but not least, was Tom Stancavage who discussed our trade in value for our car and worked with us to make the cost numbers right in a fair trade value. If you are looking for a car new or used, I strongly encourage and highly recommend that you go see the staff at Criswell Audi of Annapolis. They will make every effort to do you right! They are the Real Deal and Prime Time! More
by My Wife Loves Her Q5!
Employees Worked With
Shanni Cannon, Dawn Harper, Tom Stancavage
April 02, 2019
Excellent Service Experience on a Major Repair I had to have major repairs made on my 2011 A4. A known (Audi) oil consumption issue on the model and year of my car that over time damaged my piston I had to have major repairs made on my 2011 A4. A known (Audi) oil consumption issue on the model and year of my car that over time damaged my pistons to the point that they needed to be replaced. For anyone that has every needed to replace their pistons you know it is a huge repair expense (around $6300 for an Audi A4) because of the required engine teardown! There were also 2 minor oil leaks that needed repairing (around $800.00). The service department worked immediately to diagnose the issue with Audi USA, resolve the issues, and make the needed repairs while working with Audi USA and with my extended warranty company (MaxCare) to ensure that the repairs (minus my deductible) were covered. They also provided a loaner vehicle through the whole process and were very quick to diagnose and make the needed repairs. My car is back on the road with only my warranty deductible out of pocket for the repairs (and a required part 1 oil consumption test and update that the warranty company didn’t pay for) which overall saved me over $6500.00 at the end of the day. Dontae and Jerry were both very helpful and attentive as my service representatives from start to finish and were very good with communicating with MaxCare and Audi USA to diagnose and fix my car and minimize the expense that I would have to pay. I highly recommend this service department!!! More
by Regan Woolford
Employees Worked With
Jerry Todd, Adam Holsworth, Dontae Butler
April 02, 2019
Amazing experience!!! Audi of Annapolis is a great place to purchase a vehicle with exceptional customer service. Shani took her time and was so patient with me while decid Audi of Annapolis is a great place to purchase a vehicle with exceptional customer service. Shani took her time and was so patient with me while deciding what I wanted to purchase. Tom, the Manager, made the car buying experience so simple. I would recommend Shani and Audi of Annapolis to anyone looking for an Audi! More
by carmelchocolate
Employees Worked With
Shani Cannon, Dawn Harper, Tom Stancavage
April 02, 2019
First time jitters were calmed. Buying a new car completely by myself for the first time seemed a scary situation for me. I’m way beyond 30 something or more. Al Zayas gave me confi Buying a new car completely by myself for the first time seemed a scary situation for me. I’m way beyond 30 something or more. Al Zayas gave me confidence with his professional educated and enthusiastic advice in a manner I understood which lead to the purchase of a car without a problem. Never trying to sway my choices but giving great advice for all the cars I was considering. I’m loving me Q7. He was extremely generous with his time and I greatly appreciate his tutoring. He offered to help me anytime at all and I know I will have to take him up on his offer. We also laughed at lot of the time. Dawn was especially helpful explaining all the details about financing and was so through. The showroom sparkled and the inventory was huge. I’m now an Criswell Audi Annapolis fan. More
by Newbee no more.
Employees Worked With
Dawn Harper, Al Zayas
