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Criswell Acura

4.8

1,054 Lifetime Reviews

1701 West Street, Annapolis, Maryland 21401 Directions
Sales: (443) 482-3200

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1,054 Reviews of Criswell Acura

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June 30, 2009

"I bought my first car in 15 years from Criswell on..."

- shannon kane

I bought my first car in 15 years from Criswell on Saturday and this was, by far, the most enjoyable purchase I've ever made. Alan Hannon was professional, friendly and very knowledgable and he called back to anwer every question I had, including changing colors AFTER I had made a deposit! I was actually comparing the Acura TL to a Mercedes and after driving both, there was no question which was the better car. Alan spent over an hour reviewing every detail of the car with me and my husband and also offered to review the car's options the following week in case I had any questions after driving it for awhile! Jason Tianai handled the financing and warranties and he made that process as smooth as silk. We also had a chance to discuss pros and cons of various coverages and he asisted us greatly with the final price. I would absolutely recommend this dealership to anyone looking for the best car to own and drive and have serviced in Maryland.

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Yes
Employees Worked With
Alan Hannon and Jason Tiani
June 24, 2009

"Although I did not purchase a vehicle from Criswell Acura..."

- glowman

Although I did not purchase a vehicle from Criswell Acura (bought a Volvo XC90 for various reasons), I would highly recommend them if you are looking at an Acura. Alan Hannon was professional and extremely easy to work with. Their pricing was very competitive and in my opinion, they made a significant effort to help make the deal work.

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Employees Worked With
Alan Hannon
June 22, 2009

"They were very Professional and courteous. My family was..."

- babarote

They were very Professional and courteous. My family was comfortable and appreciated during the test drive. The internet price deal was honored .My sales person was very knowledgeable of the Car and the training was excellent. They handle my Car checkout on time and presented me with wonderful Acura complementary gifts for my Birthday. Thanks to Everyone

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Yes
Employees Worked With
Mike Mohr and Alan H
May 21, 2008

"When I first started staying in the Annapolis area, I..."

- roger55

When I first started staying in the Annapolis area, I went looking for a place to service my 2001 Acura ITR. The car need virtually no maintenance except for a regular oil change every 3K and a valve alignment. I first stopped at Criswell -- they told me that they'd "have to find the books" on my 2001 because it was so old, and after searching around and pretending to know nothing about the car, came back and quoted me nearly a thousand dollars for a basic service. I took the car across the street to Honda, where they were happy to do the work for $150. Would not recommend this place if you have an older (e.g. mainstream) car out of warranty. Honda across the street seems to offer much better service, has a drive-in area where you can go without an appointment, and turns the car around very fast. As a final note, every part I bought from this Acura dealership (that Honda didn't have) seemed to be about 15-20% more than the comparable cost of my part back at home (PA).

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Yes
Employees Worked With
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