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Criswell Acura
Annapolis, MD
1,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,098 Reviews of Criswell Acura
November 05, 2010
Chris Thomas is one of the main reasons I bought my 2nd vehicle from Criswell Acura in Annapolis, MD. He is very kind and makes me as a customer feel right at home. He also exhibits the quality of apprecia vehicle from Criswell Acura in Annapolis, MD. He is very kind and makes me as a customer feel right at home. He also exhibits the quality of appreciating my business whether it was for a new purchase or for service. I don't even hesitate to think where I will bring my vehicles in for service when needed. I believe that Chris Thomas is one of the, if not the BEST service manager Criswell Acura has. I do not wish to work with anyone but him when it comes to either one of my Acura vehicles. I sincerely mean that. Barbara A. Evans More
by shuga01
Employees Worked With
Chris Thomas
November 03, 2010
The service I received was excellent and received all 5's for that reason. I would again like to thanks Ray Quinn for his friendly, knowledgable and professional service of my 2002 Acura. Outstanding job onc for that reason. I would again like to thanks Ray Quinn for his friendly, knowledgable and professional service of my 2002 Acura. Outstanding job once again. Criswell Acura is extremely lucky to have a technician of Ray Quinns caliber and experience! Diana "Di" Dunty More
by DRDunty
Employees Worked With
Ray Quinn
November 02, 2010
The biggest frustration was trying to make an appt. for service. Everytime I tried to call I was put on hold or transferred and then put on hold and no one would ever pick up the phone-it would automatica service. Everytime I tried to call I was put on hold or transferred and then put on hold and no one would ever pick up the phone-it would automatically go to voicemail. This happened NUMEROUS times whenever a call was made to this dealership. The service dept never picked up the phone. More
by Cparr58
Employees Worked With
Chris Thomas
October 29, 2010
I just bought my 2007 MDX in August 2010 and it needed the B1 service. I chose Criswell Acrua because I saw some of the positive reviews on dealerrater.com and I wasn't disappointed! I made my appointme the B1 service. I chose Criswell Acrua because I saw some of the positive reviews on dealerrater.com and I wasn't disappointed! I made my appointment at the last minute and the people that I worked with were very willing to get my car in the next day (they would have gotten my car in the same day but I was unavailable). Christian explained the entire B1 service to me, performed the service faster than promised, and walked me to my car to make sure that the service technician had removed the paper floor mat from my car. Those little touches go a long way towards building customer confidence! I called another Acura dealership (closer to my office) to get a price quote on the B1 service and the quoted price for the B1 service was $180 (instead of the $221 that I ended up paying at Criswell). That is why I rated the price as "okay" instead of "good" or "great". But I will DEFINITELY return to Criswell for service in the future. Christian is fantastic! More
by shani.whisonant
Employees Worked With
Christian
October 26, 2010
Chris Thomas very nice to work with. Very helpful and attentive. Efficient, straight forward about charges. Even though I had not called ahead, made arrangements fo accommodate me even though it was la attentive. Efficient, straight forward about charges. Even though I had not called ahead, made arrangements fo accommodate me even though it was late in the work day. You are lucky to have him as an employee. More
by Irma Tetzloff
Employees Worked With
1
October 26, 2010
Everything was fine and I recieved excellent service by the service manager Chris Thomas. Everything was done in a timely manner and I would bring my car in again for service. Everyone else was nice as wel the service manager Chris Thomas. Everything was done in a timely manner and I would bring my car in again for service. Everyone else was nice as well and my car is running great. Thanks again!! More
by Nicki Palermo
Employees Worked With
Chris Thomas
October 21, 2010
Really friendly service from everyone. I was seen promptly at my appointment time,and my car info was processed quickly. The waiting room was comfortable, a large screen TV, Starbucks coffee and some promptly at my appointment time,and my car info was processed quickly. The waiting room was comfortable, a large screen TV, Starbucks coffee and some tasty looking donuts (which I resisted), THe best part - my car was finished 20 minutes before the estimate and I was on my way. More
by jlees569
Employees Worked With
Christian
October 20, 2010
Good service and loaner car too. The price was more than expected, warrentee should have covered more because of low miles. Acura should fix the problem for less money because this is a $35,000 car and it o expected, warrentee should have covered more because of low miles. Acura should fix the problem for less money because this is a $35,000 car and it only has 58,000 miles on it. The service was good no complaints just the quality fo the transmissions. Dan. More
by DDominick
Employees Worked With
John Rokos
October 17, 2010
This is the third vehichle that I have purchased from Alan Hannon and once I again I had great service and support from both Alan and Mike Scandora throughout the complete purchase process. They worked Alan Hannon and once I again I had great service and support from both Alan and Mike Scandora throughout the complete purchase process. They worked with me to make sure that I got the vehicle that I wanted within my budget. The previous vehicles I purchased were new and this time I bought a Certified Pre-Owned Acura MDX and received the same high standard support that made the process hassle-free. I highly recommed Criswell Acura! More
by PF
Employees Worked With
Alan Hannon and Mike Scandora
October 15, 2010
"Good" (4) on Price: I always think I could have done better. Both my wife and I enjoyed the pleasant, no pressure mode displayed by the sales person (Kymberlie). That demeanor was displayed by the ot better. Both my wife and I enjoyed the pleasant, no pressure mode displayed by the sales person (Kymberlie). That demeanor was displayed by the others that we dealt with at the dealership. In addition to getting a great vehicle, it is an added plus to be treated so well by the sales staff. Thank you, Dan Thayer More
by DSThay
Employees Worked With
Kymberlie, Lamont, David
