Criswell Acura

My husband has always wanted a Lexus, and we started our new car search there in 2005. At that time, we found the best deal and were overall happier with the Acura, so it wasn't hard to choose the Acura RL new car search there in 2005. At that time, we found the best deal and were overall happier with the Acura, so it wasn't hard to choose the Acura RL then. Fast forward to 2010, and the Lexus question came up again! We were very close to buying the Lexus... it's a great car. But because we had been so satisfied with Criswell and our RL, we returned to Criswell, where Stefano and Alan proved to be an unbeatable team. We got an incredible trade on our '05 RL, a great price on our new TL, and the financing was smooth thanks to Dave. You might think that was enough. Not for Alan! A month has passed since we got the car, and he just left us this evening (on his night off) after spending better than 2 hours thoroughly insuring that we understood how to take full advantage of all the many features of this technology-laden beauty. He adamantly reinforced his availability to answer any questions, and proved to us, once again, that we made the best choice with Criswell and Acura. That level of personalized service can't be beat. Why would anyone go anywhere else? More

Very positive experience. Christian was excellent...easy to talk to; helpful and very knowledgeable. The work that was performed on the car was done in a very timely manner and so far so good...no leaks or to talk to; helpful and very knowledgeable. The work that was performed on the car was done in a very timely manner and so far so good...no leaks or issues and she's running great! The cost was a bit high, but I had a lot done and expected it to be costly. More

Criswell was able to schedule me at a time convenient to my schedule. The car has been wonderful. The waiting room was pleasant enough. Christian took the time to show me the cause of some damage to m my schedule. The car has been wonderful. The waiting room was pleasant enough. Christian took the time to show me the cause of some damage to my under carriage -- must have been damaged by a valet service. He made some good recommendations regarding the care needed for the damage. More

I needed to replace a dead battery. I called the dealership to alert them to my problem. I arrived 30 minutes before closing on a Saturday afternoon. The service was completed quickly and my car w dealership to alert them to my problem. I arrived 30 minutes before closing on a Saturday afternoon. The service was completed quickly and my car was washed. I'm glad that Criswell Acura is nearby. More

Everything was good except for some reason they decided to wipe the programmed memory for the seat and mirror position. It was probably an accident but still annoying.. They also left the paper foot mat in to wipe the programmed memory for the seat and mirror position. It was probably an accident but still annoying.. They also left the paper foot mat in the car. I appreciate that they use the mats, but there's no reason they can't throw it away when they are finished. This is an issue with all the dealers I've been to. In general I'd appreciate it if dealers would try harder to leave the car as they found it. I'd expect this kind of thing from a no-name shop, not an Acura dealer. That said, everything else was great. More

My wife and I were very pleased with the attention paid to us, the ability to listen to our wants and needs and address them specifically and the overall professionalism from Mike Mohr. He was very courteo to us, the ability to listen to our wants and needs and address them specifically and the overall professionalism from Mike Mohr. He was very courteous and friendly and easy to deal with and took a genuine interest in what we were looking for. I would certainly recommend him to others who are interested in Acuras. More

working with Christian was a great experience. He was working with Christian was a great experience. He was pleasant and happy to go into detail about the car and the things which needed to be complete working with Christian was a great experience. He was pleasant and happy to go into detail about the car and the things which needed to be completed for the car to be a safe reliable vehicle. He mentioned a few things which I did not do but will keep in mind for the future. More

i contacted this service department with an electronic error display in my vehicle and they expedited an appointment to repair. initially I intended to wait while the repair was being completed; however, error display in my vehicle and they expedited an appointment to repair. initially I intended to wait while the repair was being completed; however, following their diagnosis they needed to overnight a not-in-stock sensor item. they immediately provided a loaner car and provided a estimated time for repair, which was accurate. i'd recommend this service dept. More

Our experiences at Criswell Acura have been exceptional both in sales and follow-up service. Typically one would expect that following a car purchase where customer service is very good, follow-on service both in sales and follow-up service. Typically one would expect that following a car purchase where customer service is very good, follow-on service would be lackluster at best. This has not been the case at Criswell Acura. Living an hour and a half away, we first made several phone calls in regards to our malfunctioning navigation system and radio. Right off the bat, we were given guidance over the phone as how to proceed with this repair. Setting up the appointment was easy and painless and both times fit into our schedules perfectly rather than us scheduling around the service department's availability. This was much appreciated. We were greeted by Mr. Christian Johnson immediately upon bringing the car in where we were asked very detailed questions about the vehicle's problems. We were extremely impressed that Mr. Johnson was very through as he recorded every detail we mentioned in his written report to the mechanic. Having done so, we are convinced, resulted in the exact problems being identified and solved. Again, living some distance from the service department this professionalism and attention to detail, as demonstrated by Mr. Johnson, is crucial in avoiding multiple trips to the service center. The Acura mechanic replaced the part, and as promised by Mr. Johnson, the "icing on the cake" was that the necessary part was covered under our initial warranty. The complimentary shuttle service meant not having to wait at the service center for the repair to be done. Overall, Criswell Acura demonstrates the the highest level of customer service in both sales and service. More

The service we received from Criswell Acura, specifically Chris Thomas , was excellent. We experienced a battery problem with the MDX and required that the vehicle get a battery boost. Mr Thomas investigate Chris Thomas , was excellent. We experienced a battery problem with the MDX and required that the vehicle get a battery boost. Mr Thomas investigated the situation and asked the correct questions that ultimately provided a solution to our problem. He explained the the possible issues with the battery discharge and further explained the methods to prevent the problem in the future. I commend his patience with an irritated customer and the excellent support he provided. More