Criswell Nissan

I bought a 2013 Nissan Altima Saturday morning and traded in a 2011 Nissan Sentra. What an experience! (a) I provided them an advertised price of Darcars which at the time was the most credible lowest pr in a 2011 Nissan Sentra. What an experience! (a) I provided them an advertised price of Darcars which at the time was the most credible lowest price. They matched the lowest number possible for the model and trim. Instant $900 off on top of their already low special price on the 2013 Altima 2.5S! (b) the sales person (Sean) was an honest guy. His team mate working with him is also an honest guy but I forgot his name. (c) This is the true No Haggle. But you gotta get there with knowledge and excellent credit to enhance the probability of this experience to happen. -Find the prices from different places via internet, -Look around for best finance APR (your banks or NMAC), -Determine the terms that you are comfortable (60 - 72 - 84 months), and -Do the math to determine what monthly payment you are comfortable with AFTER figuring out the proper price of the car, your tolerance to put money down, terms, and the APR. When you arrive with knowledge, it makes the job easier on them to determine your price point. They actually appreciate that and they'd thankyou for that! And when that happens, the haggle almost doesn't exist. Ofcourse there is some amount of negotiation involved but not haggling or aggressive confrontation over numbers. (d) They offered the most competitive trade-in value, and the most competitive price. Randy (the manager) really fought for me to get the trade-in value. It's all about nurturing a relationship with the Used Car Sales manager to be on Randy's side and take some risks. Both of them mutually took some risk to offer me a great trade-in deal. Randy and Sean were down to earth, sincere, and with excellent customer service from beginning to end (even on the phone). They explained to me how good this deal is in detail. And they really wanted me to get the car so they worked hard for the deal. More

My husband and I weren't even considering a Nissan, we were looking at Toyota Corollas and Ford Focus's. After searching for a second car for about a week, we decided to look and see what dealers nearb we were looking at Toyota Corollas and Ford Focus's. After searching for a second car for about a week, we decided to look and see what dealers nearby had on the lot. We live in Germantown and remembered that Criswell Nissan had used cars as well so we decided to take a look. We first were greeted by Swann, the sales manager, who set us up with Kwame, our sales consultant. They listened to what we wanted in a car and our price range and Kwame took us out to look at new and used Sentras. We test drove two before we decided we really liked the way it handled and some of the options that the 2011 model had that our current car did not. The price was was at the low end of our price range, so we decided to purchase the vehicle. We then met with Krystie who helped us with the paperwork and choosing the best finance options. Krystie explained all the warranties to us as well. More

thanks for help me to buye my car in for be a good persons specialmen Sean Rozanskl he is very good friend in person thank you. persons specialmen Sean Rozanskl he is very good friend in person thank you. More

I am not the easiest customer to deal with. I have high expectations and I expect quality customer service. That is exactly what I've experienced from Chriswell and its employees. I have had my 2007 Nissan expectations and I expect quality customer service. That is exactly what I've experienced from Chriswell and its employees. I have had my 2007 Nissan Sentra service there several times over the years. At times it's been serviced under manufacturer's warranty and at others, under a 3rd party extended warranty. The high quality care they show had me coming back to them to purchase my new Rogue. This speaks volumes because there are "many" closer Nissan dealers to me. When I had my car service last, I had some concerns with a perceived outstanding issue, Mr. Kim stepped in to help even though he was in sales, not service. He got nothing out of helping me other than my promise to return if and when I looked for a future automobile...all because of his help. I inquired online a week ago about the 2013 Rogues. Marcio Santos contacted me and ever since, we've been taking a look at options as well as the 2013 Sentra I also showed interest in. I kept going back and forth but Marcio was patient throughout. Finally, when I was pushing towards the Sentra, Mr. Smith went the extra step to locate the car through another dealer with the specs I wanted! After again, going back and forth, I opted for the Rogue. Mr. Smith spent some considerable time initially locating the Sentra but was incredibly understanding when I changed my mind and ultimately chose the Rogue. Further, he was "incredibly" fair about meeting another dealer's price. I was surprised because it wasn't a little amount. Between Swann, Marcio, and Randy, I never could have imagined a more pleasing purchase despite what one often expects in making such a big purchase. I should add that Kristie in Finance was equally patient. I am not one who goes out of my way to extend accolades. It's so easy for consumers to find fault and be vocal. My experience at Chriswell is an exception and I have already and will in the future, tell my friends and colleagues about Chriswell. Kudos to you at Nissan for having such an amazing and friendly dealership. Sincerely, Jake Turner More

I have purchased several cars throughout the years, I I have purchased several cars throughout the years, I have never received the quality service from start to finish, as I did with the fine people o I have purchased several cars throughout the years, I have never received the quality service from start to finish, as I did with the fine people of Criswell Nissan. I was initially contacted by Dante Marino. He informed me of many of the options I had available and he extremely knowledgeable in all aspects when it came to my car buying purchase. I was expecting the average experience and the old"car salesman" experience but it was anything but. Straight forward honest and made this the best car buying experience I've ever had. I was running late for my scheduled appointment so Mike Premo had stepped in to complete the paperwork. Again it was a seamless transition and everyone one was on the same team working toward my goal of purchasing my new car. Not to be outdone I then met Krystie Zhang, that completed the purchase and was able get me an even better financing option that I had coming into the dealership. If you are looking for a car, without that typical "car buying experience" head over to see the great people of Criswell Nissan. You won't regret it. Keep up the great work guys! Thanks again! More

So, I was in the market to replace my Civic for something slightly bigger. Checked out Accord, Sonata and Altima. After test driving all three cars, I decided to go with Altima. Now, some of you may be t slightly bigger. Checked out Accord, Sonata and Altima. After test driving all three cars, I decided to go with Altima. Now, some of you may be thinking why I ditched Accord for an Altima, are they that bad? Not at all. I was comparing 2011/12 Accord and Sonata with a 2013 Altima, and from the price point, I think Altima was the best choice for the money. No doubt. So, after narrowing it down to Altima, my and my brother went to a couple of Nissan dealers, and ended up at Criswell, once again. All in all, this is my 3rd purchase from Criswell Nissan in last 2 years. 2 for my house hold, and one for my sister. And to be honest with you all potential buyers and readers, every single time Criswell gave me the best price and service, hands down. Our Sales person, Frank, was new to the dealership, but he knew his product well. Our Sales manager, Adam, was an absolute pleasure to work with. Frank made sure that we get the car that we want, and Adam made sure that we get a fair price for our trade-in and best price for our purchase. I can safely say that in the future whenever I will be in the market for a new vehicle, I will definitely swing by Criswell Nissan. Keep up the great job you guys are doing and hope to see you all again for my future purchases. More

Dante made our car buying experience smooth and pleasant. We never felt pressured, conned, confused, or any of the negative stereotypes that surround buying a new car. Instead, Dante acted and spoke professi We never felt pressured, conned, confused, or any of the negative stereotypes that surround buying a new car. Instead, Dante acted and spoke professionally, honestly, and efficiently. I am not exaggerating when I say that as long as Dante is in this business, I will not buy a car using anybody else. More

My Wife and I contacted the Criswell Nissan in Germantown in regards to a truck that we saw online at autotrader.com. We were able to talk with Dante about the online posting and discussed what our expectati in regards to a truck that we saw online at autotrader.com. We were able to talk with Dante about the online posting and discussed what our expectation was of the dealership, and some prior bad experiences that we had encountered and wanted to avoid. Dante assured us that Criswell Nissan would not disappoint, and WOW was he right. This was the 5th vehicle that my wife and I have purchased from a dealership, and this was easily our best experience. Dante was very forward and disclosed any and all problems, and made this often-complicated agreement very simple. Needless to say, we are very pleased with our experience with both the dealership, and our salesman Dante Marino. OUR NEXT VEHICLE WILL BE PURCHASED THROUGH THIS DEALER! More

I purchase 2013 Nissan Altima SV The sales person were I purchase 2013 Nissan Altima SV The sales person were great, I do recommend him highly Excellent customer service; price were very good compare t I purchase 2013 Nissan Altima SV The sales person were great, I do recommend him highly Excellent customer service; price were very good compare to another dealer More

With almost a decade having passed since my first car buying experience, I had almost forgotten how difficult and emotional it can be. After a horrible experience at my local dealership just a couple of buying experience, I had almost forgotten how difficult and emotional it can be. After a horrible experience at my local dealership just a couple of weeks ago in New Jersey, I was not optimistic about a positive experience this time around either. Long story short: I was proven wrong. Not by a dealership around me, but from one 250 miles away in Germantown, MD. I am going to copy and paste the email I sent to Adam, Michael and Krystie with a CC to the General Manager of the dealership, Kevin Szot. S*** B*** <s***.s*****.b***@gmail.com> 10:50 AM (13 hours ago) to aherrick, mpremo, nissanfinance, KSzot Dear Adam, Mike and Krystie, I just wanted to send a quick note and thank you for proving me wrong. It is not very often that I personally come across sales professionals who go above and beyond what is required of them to ensure customer satisfaction. I do realize that because of repetitive negative experience at the hands of other car dealerships, I may have been quick to get emotional. And for that, please accept my most sincere apologies. In hindsight, I am extremely thankful and consider myself blessed to have made the initial contact with Adam, who I cannot speak highly enough of. At the end of the day, I know what I received was terrific value for my purchase. Perhaps it was a sign of the times, terrific overall business management [Adam mentioned that it costs nothing for you to place classifieds on eBay] or a combination of both that allowed me to walk away with the Juke. Whatever the reason may be, please know that I have already begun telling people in my network they should head to Criswell Nissan in Germantown, MD to get their next vehicle. I, personally, anticipate another vehicle purchase in my family this upcoming summer and you are #1 on my list. Please know that O*** [the gentleman who accompanied me] shares my sentiments. Hope you have a great holiday season. Happy New Year! Sincerely, S*** B*** 212-***-**** More