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Cronin Chevrolet

West Harrison, IN

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1,106 Reviews

1582 Harrison Brookville Rd

West Harrison, IN

47060

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1,106 Reviews of Cronin Chevrolet

January 05, 2021

Steve J. was very helpful and personable with both me and my wife. The Hirlinger’s also work direct with the customers. What a change! More

by r.crouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Genetti
January 03, 2021

Very nice people with whom to do business. I enjoyed the entire experience, but was disappointed with the Costco program. Gary, Steve, Mike, Randy, Andrew, and Ted were all great. And.. The deal was also go More

by Cslaven1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew , Steve Hirlinger, Mike Hirlinger, Gary Trabel, Ted Hirlinger, Randy Cornell
January 01, 2021

Gary Trabel made the entire experience of car buying painless and enjoyable. He listened to what we wanted and then he found the perfect vehicle. We will continue to shop with Gary. More

by Candicezins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Trabel, Matt Pisarsky
December 29, 2020

I drove past my local dealership to go Hirlinger Chevrolet and buy my second truck in a row from Gary Trabel...he found what I was looking for and made the process very easy. I plan to go back the More

by Dukelovins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Trabel
December 28, 2020

Disappointed with my first experience with this dealership. With all the positive reviews I'm shocked to even have to type this up about the business. Shop there if you like, but how you treat pe More

by Chris U
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Darren
Dec 29, 2020 -

Cronin Chevrolet responded

Chris; We apologize that you had a bad experience. After reviewing the incident with our sales team we have determined that a mistake was made. There was some confusion on which truck had been sold earlier in the day. It was never our intention to mislead a customer and we hold our potential customers in the highest regard. We apologize and will work harder to make sure this does not happen again. Please contact me at your convenience if you need anything else . Sincerely, Mike Hirlinger, Owner Hirlinger Chevrolet

Dec 30, 2020 -

Chris U responded

I saw a similar to mine about customer arriving to only find then the car was sold. The lot is not that big. It should not be that hard to look out and see if the vehicles were sold or in the process of being purchased. 90 minutes is all it took me. It was there, and then it was gone. Mr. Hirlinger you know how long it takes to do the paperwork for a purchase. Im being told 20 to a record time of 30 minutes. It comes off a bit shady. If you really cared or wanted to pretend to care how about a phone call to me to let me know. "Hey, the truck you were looking at just sold, but i have others if your interested. Or when i arrive an apology would be nice instead of you missed it by that much. I would have been disappointed, but i would have been back. I think you sell so many vehicles you could care less about a few customers, but like i said before trust is the only thing backing up your lifetime warranty. If not trying to get anything for free, but respect as a consumer. My son was trying to purchase his first vehicle, so he can not be very flexable, and was at the top of his budget. We adults at times may be able to afford a bit more and be more flexible with the price of a car. So hat normally might be a good sales tactic comes off as a lack of respect for a customer.

December 26, 2020

Gary was a GREAT help! He made the whole process easy. I drove 2 hrs to this dealership to get a great deal. I highly recommend Gary Trabel & Hirilinger Chevrolet! More

by Stacey.jacobs3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Trabel
December 24, 2020

Really reat service as always from Gary. Always give upfront pricing so there are never any surprises. I would recommend Hirlinger to any of my friends. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Trabel, Randy Cornell, Matt Pisarsky
December 17, 2020

I was able to get the truck I wanted at the price I was shooting for. Steve was quick to respond to all my e-mails and texts. I would definitely do it again. More

by Okeanaohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Genetti, Matt Pisarsky
December 14, 2020

Great people and good prices, they made buying easy I would recommend Hirlinger to all my friends and family,Steve Genetti was my sales person More

by Keith998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cornell, Steve Genetti
December 14, 2020

Gary Trabel and the Hirlinger Chevrolet employees are wonderful to work with. Gary makes my car buying experience as seamless and easy as possible. He is always prepared to get through the car buying p More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Trabel, Ted Hirlinger, Randy Cornell, Matt Pisarsky
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