Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cronin Ford North
Middletown, OH
48 Reviews
For over 75 years, Cronin Automotive has been delivering truly superior customer service. At Cronin Ford North, we provide an enjoyable and positive buying process every time through our core beliefs of integrity, professionalisim, and value. A++ rating with the BBB, Family Owned and operated since the 1940's.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 48 reviews
September 16, 2022
Purchasing a vehicle from Cronin Ford North was enjoyable, they provided outstanding service when I purchased my 2022 Ford F-150. Chelsie Wilcox is the salesperson who assisted me with identifying enjoyable, they provided outstanding service when I purchased my 2022 Ford F-150. Chelsie Wilcox is the salesperson who assisted me with identifying the perfect vehicle for me. She was very knowledgeable about all of the features that this vehicle has. Chelsie also took the time to show me around the facility and introduced me to the service manger for feature services I may have. In finance Brad Bruchette was easy to work with, he did not pressure me into buying something I didn’t need and he explained my finance in a manner that was understandable. Terrill Helton ensured that the buying process ran smoothly. He was there to answer any additional questions. Overall the sales team at Cronin Ford gets 5 stars in my book. Thank you for a simple process and a enjoyable buying experience. More
by daniellhelton
Helpful August 27, 2022
Very pleased with our deal with Terry Craycraft. We love our 2022 Ford Exoedition. He didn’t give up on finding us exactly what we wanted. We love our 2022 Ford Exoedition. He didn’t give up on finding us exactly what we wanted. More
by Lmetcalf
August 25, 2022
The staff at Cronin Ford North makes you feel like family. Thanks Chelsie for your help!!! family. Thanks Chelsie for your help!!! More
by tank5261
July 27, 2022
Purchased a Bronco Sport this week for my daughter from Rob Canfield at Cronin Ford North. Rob was very knowledgeable and helpful. He reviewed the many features with my daughter after the purchase and as Rob Canfield at Cronin Ford North. Rob was very knowledgeable and helpful. He reviewed the many features with my daughter after the purchase and assisted me in applying my supplier discount. Highly recommend Rob if you visit Cronin Ford North (formally Middletown Ford). More
by Spike
Employees Worked With
Rob Canfield
July 26, 2022
Bought a 2016 BMW X5 here last year, Paid $4000 for a 24 month bumper to bumper warranty only to find out the financial manager had selected "wrap" on the final paperwork. Brought it to his attention and he month bumper to bumper warranty only to find out the financial manager had selected "wrap" on the final paperwork. Brought it to his attention and he said he handled it. Fast forward to 2022, and the financial manager never resubmitted the warranty paperwork. The dealership acknowledges his mistakes but are completely unwilling to fix their former employees mistake. They even tried to get me to purchase a 12 month powertrain warranty from them for $1500 even though I already paid for the bumper to bumper warranty in full....BEWARE and make sure you triple check your paperwork cause these guys are crooks!!! ***update...the management staff at Cronin ford didn't even respond to the bbb claim I filed, and have so far ignored my demand for arbitration. Never in my life have I experienced such disregard for a customer. I'm assuming since they changed the name from Middletown ford to Cronin ford that the bad press wouldn't follow them.... More
by Pissedoffcustomer40
Employees Worked With
Robert Canfield, terril Helton, nathan
May 21, 2022
Awesome experience and highly recommend this dealership! Terry was a pleasure to work with and very personable. I love my new car!! Great price and trade in value!! 👍🏻👍🏻👍🏻 Terry was a pleasure to work with and very personable. I love my new car!! Great price and trade in value!! 👍🏻👍🏻👍🏻 More
by Angela
Employees Worked With
Terry C.
January 27, 2022
Finally received my Bronco , been waiting 2 years since reserving it, not a dealership problem . Rob Canfield was my salesperson that helped get my reservation built into an official order. Great job by hi reserving it, not a dealership problem . Rob Canfield was my salesperson that helped get my reservation built into an official order. Great job by him and Terrel the sales manager. We were always in contact with each other as different details or info came out concerning the new Bronco. My experience at this dealership has been great, no matter which department I interacted with, the sales, parts to service. I felt like everyone went out of their way to make sure I got what I wanted. Even the gals at the cashier window was glad to take my money. lol All in all, don't drive past a smaller dealer thinking a bigger one will do you better. Great example of shop at home and get the deal and great service. Thanks to all concerned. More
by lugnutkohl
Employees Worked With
Rob Canfield-sales rep , Terrel-sales manager
December 26, 2021
Rob Canfield, salesman, and Terrell Helton, sales manager, were outstanding in helping me buy my 2nd car at Middletown Ford! From the initial phone call until I drove off the lot, both gentlemen wen manager, were outstanding in helping me buy my 2nd car at Middletown Ford! From the initial phone call until I drove off the lot, both gentlemen went above and beyond to assist me with my purchases! I highly recommend this dealership, and be sure to ask for Rob! More
by Michael
Employees Worked With
Rob Canfield
