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Cronin Hillsdale Chrysler Dodge Jeep Ram

Hillsdale, MI

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53 Reviews
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
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3080 W Carleton Rd

Hillsdale, MI

49242

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Showing 53 reviews

July 13, 2026

My daughter saved for two years to buy a used car. We saw a post for a 2015 Ford Escape at this dealership. I now wish we wouldn’t have even say this car. At first the dealership was attentive, the sa More

by chrisschaecher
Recommend Dealer
No
Employees Worked With
jesse hall
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Jul 14, 2026 -

Cronin Hillsdale Chrysler Dodge Jeep Ram responded

We are genuinely sorry to hear that your daughter's first vehicle purchase has been such a frustrating experience. We understand how disappointing unexpected repairs can be, especially after saving for so long to purchase a vehicle. That said, we'd like to clarify a few points for anyone reading this review. This 2015 Ford Escape was an 11-year-old vehicle with over 100,000 miles and was sold for approximately $7,000. As with every used vehicle we offer, it was inspected and serviced prior to being offered for sale. At no point did we know of or intentionally sell the vehicle with a defective starter or any other undisclosed mechanical issue. Unfortunately, mechanical components such as starters and batteries can fail without warning. There is no inspection or diagnostic procedure that can reliably predict when a starter is going to stop working, and the fact that it failed shortly after purchase does not mean it was knowingly defective at the time of sale. We also want to address the statement that the vehicle was "only cleaned." That is simply not accurate. The vehicle did receive service before being sold, in addition to being detailed. While the TPMS warning light, starter, and battery issues are understandably frustrating, they are unrelated items and are the types of repairs that can occur on an older, higher-mileage vehicle regardless of where it is purchased. We certainly never represented the vehicle as being "perfect," because no 11-year-old vehicle with over 100,000 miles can honestly be described that way. We strive to treat every customer fairly and respectfully, and we're disappointed that you feel we did not meet your expectations. We wish your daughter many safe miles with her Escape and sincerely regret that her ownership experience started this way.

Jul 14, 2026 -

chrisschaecher responded

Yes so your story isn’t accurate as you say it is. You didn’t want to help rectify a situation that you created. We didn’t expect the car to be perfect. Yes it is old and that’s also not what we paid. The codes were cleared. We have proof. if this is the manager responding, you could have called us to help smooth the situation over. You did nothing. My husband called numerous times. One simple call from a manager would have helped alleviate the situation. We didn’t expect a new car or a lot from you, we deserve some accountability for something you sold. You sold to a 20 yr old kid. All you had to do was to say hey we are sorry the car engine light came on as you were driving home from the lot…..how can we fix this? Nothing. You reap what you sow. Word of mouth and the numerous reviews won’t help us now, but i’ll be damned if i let you do this to someone else’s kid. We can only hope people read this review and think twice about buying from this shitty dealership.

Jul 16, 2026 -

chrisschaecher responded

Why respond privately.? Don’t you want people to know how you dropped the ball? and then the dealerships salesman’s kid reacted with a laughing emoji on another review? I am appalled at this lack of professionalism. I have already told the three people that we’re going to come to you NOT to! Thanks again and don’t bother responding again, does nothing for my daughter who had to shell out another $500 for this car. Thanks again! smh

April 09, 2026

I had an outstanding experience working with Jesse Hall at Hillsdale CDJR. From start to finish, he made the entire process seamless and completely transparent. I purchased my 2021 Silverado 1500 High C More

by Adam F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Hall
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October 15, 2025

⭐ 1-Star Review I really wanted to have a good experience buying my Jeep Wrangler here, but unfortunately, that wasn’t the case. My salesperson, Billy Fielhauer, was friendly at first, but some of More

by Torrijacs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Ort
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2025 -

Cronin Hillsdale Chrysler Dodge Jeep Ram responded

Ms. Buback reached out a few days after taking delivery of her Wrangler to report damage to the left rear section of the bumper. I promptly offered two options to resolve the issue: 1. Replace the section with the larger gouge and repair the smaller damaged area, or 2. Replace the entire bumper with one that was free of damage from another 2023 Wrangler. Unfortunately, Ms. Buback was not satisfied with either option. I want to emphasize that I was not dismissive or unwilling to help. Ms. Buback requested that we purchase a brand-new bumper and have it shipped to her so another shop could install it, even though her vehicle was a pre-owned Wrangler. I explained that I had already offered to replace the full bumper with a damage-free one from the same model year, which is a reasonable remedy. Regarding the speakers, they were functioning properly when the vehicle was serviced here, and since they are covered under the factory warranty, any concerns can be addressed at any authorized dealer at no cost to her. Ms. Buback also mentioned that she believed the vehicle was in “showroom condition” and expected different shocks and a spotless interior. If there were concerns at the time of purchase, those could have been addressed then. In summary, I offered to replace the entire bumper with a damage-free one from another 2023 Wrangler to ensure she was satisfied with her purchase. Unfortunately, that solution was declined.

Oct 15, 2025 -

Torrijacs responded

I appreciate your response; however, several points need clarification. First, I did not request a brand new bumper — I only asked that the existing damage be appropriately addressed. Your summary leaves out the fact that your response was not prompt, and I had to follow up multiple times before receiving any clear answer. Additionally, I was not “unsatisfied” with reasonable solutions — I was frustrated by the lack of communication, delays, and the condition of the vehicle upon delivery. Had my concerns been addressed in a timely and transparent manner, this situation could have been resolved much sooner.

Oct 15, 2025 -

Cronin Hillsdale Chrysler Dodge Jeep Ram responded

If your only request was to have the damaged bumper appropriately addressed—and I responded by offering to replace the entire bumper at no cost to you—then I’m genuinely confused about why we're here. You submitted a request through our lead system, which does not come directly to me. You never contacted me directly. The moment I became aware that you wanted to speak with me, I reached out via email. I’m frustrated, too. A customer (you) raised an issue with a bumper that, frankly, I’m under no obligation to fix. Still, I offered a full replacement at zero cost to you. Instead of bringing the vehicle in, you’ve chosen to spend your time posting complaints online. That doesn’t make sense to me.

Oct 15, 2025 -

Torrijacs responded

I understand your frustration, but I’d like to clarify a few key points. Taking an entire day to bring the vehicle in for repairs costs me time, which is money. I’ve already invested time trying to get the speakers repaired and following up repeatedly for answers regarding the bumper. I will not drive back to the dealership to fix damage that should not have existed at delivery, especially after your sales representative, Billy, assured me the vehicle was in showroom quality condition. My requests have been reasonable from the start: to receive the vehicle in the condition it was represented and to have timely, professional communication. The real issue here is not my unwillingness to cooperate, it’s the lack of accountability and responsiveness I’ve experienced. For clarity, Billy informed me that he was waiting on an answer from Nick, the sales manager/owner, regarding how to handle the situation. Since that process was taking longer than appropriate, I submitted a request through the automated system at that point simply to get a response. The complaints I’ve shared only came after I realized I wasn’t receiving the support or follow-through I deserve in this situation. At this point, I need a solution that does not further inconvenience me or require additional time and travel to correct an issue that originated with the dealership.

November 16, 2020

We have a Jeep Gladiator & love it. The people are very friendly & helpful, explained all the operations, love the service. Great Staff! Would recommend this Dealership highly. More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy, Jim Knox, David Burger
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September 29, 2020

Jim and the entire staff are amazing people! Sweet, caring, and friendly! They will do anything to help you with your needs! Highly recommend this dealership over ANY other in the area! More

by Jeeplife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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June 12, 2020

Jim and his entire staff were outstanding. After dealing with multi-levels of shadiness at dealerships around our house, I gave Jim a call. He made the process fun again. We drove 2 hours and left with 2 More

by steve.spickard
Recommend Dealer
Yes
Employees Worked With
Jim, Stacy, Charles
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November 05, 2019

Shelby's attention to detail gives this dealer the 5 stars!? I've never had a salesperson take the time to explain the interior options! Whole staff is number 1,everything from financing to delivery o More

by Anita
Recommend Dealer
Yes
Employees Worked With
Shelby Hostetter, Charles in financing
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August 21, 2018

They care We have always been happy with the service at Jim Knox Chrysler. But the other day they were extra helpful. We had a dead battery in our 2017 Pacifica More

by ZachofJonesville
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JT, Dave, and Allen
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October 23, 2017

Never had better care! As a retirement gift, I purchased a new 2014 Dodge Journey SXT for my wife. It is perfect for her and she loves it! We've traveled more than 18 sta More

by Al Cavasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim & Stacy Knox and all the gang in their service center.
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May 02, 2017

above and beyond We were already for a doctor's appointment we had been waiting for for weeks. I went to start the van and it wouldn't start. Acted like the battery wa More

by ZachofJonesville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. T. Natter and Ryan Galloway
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