Cronin Toyota Nissan of Richmond

Oil change and rear brake service The team did a quality job at a good price on my oil change and rear brake service it took a while but the donuts and coffee sure helped the time pass The team did a quality job at a good price on my oil change and rear brake service it took a while but the donuts and coffee sure helped the time pass also checked out showroom stock of new vehicles. More

Exceptional Service Team members are all friendly and concerned about there customers .Also took the time to give a free inspection of my Rogue and washed it too.So happy Team members are all friendly and concerned about there customers .Also took the time to give a free inspection of my Rogue and washed it too.So happy with everything from the time I purchased my vehicle to the service I received. More

Very Good Experience and Honesty..went the 'Extra Mile' Dustin went the 'extra mile' with helping me with all my needs and his sincere approach to taking very good care of customers. Not only a good sense Dustin went the 'extra mile' with helping me with all my needs and his sincere approach to taking very good care of customers. Not only a good sense of humor but honesty as well. Dustin is very enthused and responds quickly to all questions. I definitely would recommend him and would seek him out specifically because of the honesty and good customer care. More

Service Austin S. = professionalism, friendly personality, courteous! First time ever that a serviceman has walked me to my car and opened my door! Servi Austin S. = professionalism, friendly personality, courteous! First time ever that a serviceman has walked me to my car and opened my door! Service punctual, thorough. More

Scheduled maintenance Service was performed at scheduled time and coffee and doughnuts were available for customers. Truck was washed and ready to go without long wait tim Service was performed at scheduled time and coffee and doughnuts were available for customers. Truck was washed and ready to go without long wait time. Representative was very courteous. More

Buying out a Lease Mark Chambers was an excellent sales person to work with. He was extremely helpful with our unique situation and the Toyota Team was creative in helpi Mark Chambers was an excellent sales person to work with. He was extremely helpful with our unique situation and the Toyota Team was creative in helping us find solutions. Mark had excellent communication before, during, and after using multi modes of communication which is helpful given the speed of life these days. I hope the new Toyota Dealership will do well in the future. I was not happy with the previous dealer's practices in the services/maintenance dept. TIP: Let your customers know that their free/complimentary service package/agreement (i.e. Oil Change) has ended before doing work on vehicles and then charging the customer. More

Great Service Staff were very courteous & prompt upon arrival & were eager to service my vehicle. They were open and honest with the necessary repairs and very tra Staff were very courteous & prompt upon arrival & were eager to service my vehicle. They were open and honest with the necessary repairs and very transparent of the cost prior to fixing the vehicle. Good Service, very respectable. Great experience. More

10,000 mile service Had a great service experience. All the employees where great. They had free coffee and doughnuts that was great. The area was clean and neat. And th Had a great service experience. All the employees where great. They had free coffee and doughnuts that was great. The area was clean and neat. And they did a free complementary car wash and that was great too. Thanks a lot. More

Very good experience. Very reasonable to negotiate with. Felt respected during the whole process. The salesman stayed late to show all the features of the vehicle that Very reasonable to negotiate with. Felt respected during the whole process. The salesman stayed late to show all the features of the vehicle that I wanted to see. Great service. More

oil change pleasant employees and pleasant area, prompt service and clean waiting area and clean restroom and professional attitude of service manager. Number o pleasant employees and pleasant area, prompt service and clean waiting area and clean restroom and professional attitude of service manager. Number of auto choices in outer lot. More