Crossroads Ford Apex

I bought a 2019 Ford escape from them at 3000 miles the engine had a misfire on it. Now I am having a problem with the axles on the front end . The axles was welded to the wheel barring. Also changed the t engine had a misfire on it. Now I am having a problem with the axles on the front end . The axles was welded to the wheel barring. Also changed the transmission fluid twice came out charcoal black both times. Having issues now seeing how fast I am going and my miles have disappeared 😕. I am not happy with my Ford that I am still making payments on it. The car is certified. So I went back to Ford today and they didn't even help me. My car broke down twice they gave me $100 gift card After just spent $1400. They sold me Lemon 🍋 I wish I could give them no stars . They care more about the money then there customers. I had to put in a whole new axles in the front also a wheel baring and a new abs sensor. Still making payments on a car that breaks down every 3000 miles. They are not respectful at all . They told me they was going to pay me back for the parts I wasted gas to go up there I also lost three weeks of work because of this mess . Very Angry customer 😒. Thanks for the Lemon car. Please stay away from this place. More

Had my vehicle serviced there and was charged twice what I could have paid at any other shop in Wake county. Not worth the extra expense. I could have paid at any other shop in Wake county. Not worth the extra expense. More

Still waiting to have the recall work done on the 2011 ranger.Air bags.crossroads needs to honor the recall.Called Ford motor company Ford motor stated that it goes back on crossroads Ford. I guess my nex ranger.Air bags.crossroads needs to honor the recall.Called Ford motor company Ford motor stated that it goes back on crossroads Ford. I guess my next moved will be to contact the DOT. More

I purchased a large SUV from Crossroads Ford and when I needed warranty work done I was told they were too busy and to find another dealership. needed warranty work done I was told they were too busy and to find another dealership. More

THIS DEALER IS THE WORST! !! We purchased a new F550 from Crossroads on March 28,2022. Thomas Post was the salesman I worked with to complete the sale. As this was an out of st !! We purchased a new F550 from Crossroads on March 28,2022. Thomas Post was the salesman I worked with to complete the sale. As this was an out of state purchase I was told that Crossroads uses a third party titling service. It has been 72 days and I still do not have a title or plates for this vehicle. We have made numerous phone calls and sent multiple emails. I am being told by crossroads that it is not their problem, it is the titling service. This is a business vehicle with DOT and IFTA registrations that we are currently in violation because we did not obtain plates with in 30 days of the purchase. I have paid $6,308.88 in tax, title and registration fees along with $199.00 dealer admin fee. I want both amounts refunded plus the late fee the state of Indiana BMV will charge me due to the mis handling by Crossroads. More

Tony was nice. However the service dept never lifted the hood & diagnostic was $191.97 However the service dept never lifted the hood & diagnostic was $191.97 More

We live in Colorado and found the vehicle my wife was looking for at Crossroads Ford in Apex, we decided to go forward with a purchase coupled on the tail end of a family trip to DC. My Car salesmen looking for at Crossroads Ford in Apex, we decided to go forward with a purchase coupled on the tail end of a family trip to DC. My Car salesmen was awesome, Chris went above and beyond to ensure the purchase of my wife’s vehicle went as smooth as possible from his end and when we arrived at the dealership, he patiently explained the features to her 2018 Platinum Ford Expedition Max (which is to say there are a lot of features) and he was very attentive and responsive to my questions and inquiries from 1,700 miles away. Chris even went out in the rain to video the undercarriage of the vehicle and to confirm the vehicle was never smoked in or had a trace of smoke. Beyond pleased with the service we received from Chris. Chris even made sure there was a red bow on my wife’s car for the first time she saw it, truly amazed and thankful. I will be more than happy to travel back to Apex to purchase another vehicle from Chris! More

If you had a 10 star rating Larry curtisford would get it, love my Explorer! it, love my Explorer! More

I WENT TO BUY A SMALLER TRUCK ,I WALKED AROUND IN THE STORE FOR ATLEAST 20 MINITES NO ONE WAITED ON ME AT ALL ;I ASKED A YOUNG MAN WERE THEY STILL SELLING TRUCKS BECAUSE NO ONE HAD WAITED ON ME AND THAT STORE FOR ATLEAST 20 MINITES NO ONE WAITED ON ME AT ALL ;I ASKED A YOUNG MAN WERE THEY STILL SELLING TRUCKS BECAUSE NO ONE HAD WAITED ON ME AND THAT WAS NO WAY TO TREAT A CUSTOMER HE SAID I AGREE, I LEFT DISSATISED. More

Terrible communication and service! I had my car towed there and constantly had to chase them for an answer or resolution. The estimate we were provided was not what we were billed. No I had my car towed there and constantly had to chase them for an answer or resolution. The estimate we were provided was not what we were billed. No one calls you back. I would not recommend at all. More