Crossroads Ford Apex

Horrible experience I have taken my 2016 Ford Focus in this service department several times for transmission repair under warranty. After it was replaced I was told t I have taken my 2016 Ford Focus in this service department several times for transmission repair under warranty. After it was replaced I was told there was no guarantee that would fix this common know issue Ford was having with the transmissions in there vehicles. The last time was December 18, 2018 where they again replaced the clutch assembly for there second time and I had it replaced two other times at another dealership. Two days after getting the vehicle back I noticed some problems. I contacted the Service Adviser (Jessie) and was told that I had to drive the car 800 miles so the computer can learn my driving style. Well the problem continually escalated and I was sitting on the side of the highway with a "Transmission Hot Warning" So again I dropped the vehicle off at Crossroads Service and was told my Service Adviser was Sterling. . After a conversation with him I said while I was there I had no high beams and wanted to see if he would put a bulb in to see if that is what it needed. I pick the vehicle up later that evening to find a bill that he said he discussed with about diagnostic of $153. I questioned why the charge that high for a bulb. They recommended $1600 worth of work to replace the existing head lamps and some wiring. That is when he said the Technicians spent several hours trying to track down my problem with the light. I never authorized a diagnostic nor signed any paperwork saying to do that. The bill was reduced to half after a lengthy discussion that got very loud and heated. Again they found no problems with the transmission. Here is the good part .... I left there and went to another establishment where the Service Manager looked at the lights. About 10 minutes went by to find out they didn't plug in my high beams for them to work. This leaves me the question are they even capable of trying to figure out what is going on with my transmission if they are not able to see that my high beams were not plug into the circuit ???? Makes you wonder ???? More

The worst Life long "Ford Family" employee and customer. Went to this dealership a few years back and they said "we don't lease cars." xxx? Most recently I note Life long "Ford Family" employee and customer. Went to this dealership a few years back and they said "we don't lease cars." xxx? Most recently I noted how their lease rates seem unusually higher than rate our other family member who bought from different dealership got. We are both on Ford "Z" plan and thus rates are dictated by Ford who subsidizes dealer rates so Ford employees and their family get guaranteed lowest rate. I asked two salespeople at Crossroads about how this could be given that rates are fixed by Ford. I know the calculation and know how a rate could be wrongfully inflated. Neither sales person returned my call or gave me lease rates (speculating that they realized I was "on to" their possibly wrongful manipulation of Ford corp employee pricing). Very fishy. We were ready to get a new lease and they didnt return the call. Ford Corp should investigate what is going on at this dealership. More

Horrible Customer Service! Horrible customer service, don't deliver on their promises, enjoy wasting customers time! We bought a Ford Flex from Crossroads Ford in October and i Horrible customer service, don't deliver on their promises, enjoy wasting customers time! We bought a Ford Flex from Crossroads Ford in October and it has been a disaster, not the car, but the customer service and process....and we paid CASH! We worked with Derrick at Crossroads and while he is very friendly he cannot deliver on anything in a timely manner or not at all. The service department is atrocious and couldn't care less about the customer. Such a bad experience and not even their "customer experience" person could deliver on good customer service or promises. I would steer clear of this dealership for both buying and servicing your car. More

Great people to Go to when buying a vehicle! Go to when buying a vehicle! Derrick Allen was my salesman and he did a wonderful job. He was very helpful and knowledgeable about the truck that I ev Go to when buying a vehicle! Derrick Allen was my salesman and he did a wonderful job. He was very helpful and knowledgeable about the truck that I eventually bought. They are very straightforward with you and do not play games. They were very patient as well. I would definitely return to buy another vehicle from them. PS this is my second truck that I have purchased from there. Thank you! More

Great service in purchasing a vehicle I appreciate Derrick Allen the salesman who helped me in purchasing a new vehicle at Crossroads. He worked with me on deciding on a vehicle and getti I appreciate Derrick Allen the salesman who helped me in purchasing a new vehicle at Crossroads. He worked with me on deciding on a vehicle and getting a price that was acceptable to me. If you are considering a vehicle from Crossroads look him up for the good service. More

I had the best and most respectful salesmanever! I went to buy my second Fusion here. I met a salesman, Derrick Allen. Remember that name. He is so respectful and welcoming. He just wanted to make s I went to buy my second Fusion here. I met a salesman, Derrick Allen. Remember that name. He is so respectful and welcoming. He just wanted to make sure I got what I wanted and that all my transportation needs were met. He is the reason I gave Crossroads Ford Cary NC 5 stars. Everyone that works there was very nice and there's something great about going into a business where the people working there seem happy with their jobs. I will be sending my friends and family there when they are ready to buy. I will also tell them to ask for Derrick Allen! More

Recently Visit for service and Recall Both time I had an excellent experience with service center personnel. All very friendly, efficient and very knowledgeable. I would recommend anyone f Both time I had an excellent experience with service center personnel. All very friendly, efficient and very knowledgeable. I would recommend anyone for sales or service. Ford really takes care of customers. More

They diagnosed the problem we were having Very pleased with the service efficiency and solution to our problem with our brake fluid. The service people explained the problem and discussed opt Very pleased with the service efficiency and solution to our problem with our brake fluid. The service people explained the problem and discussed options then sent us on our way More

Trade In Visit Derrick Allen was a pleasure to work with! He made a not so fun process enjoyable with his sense of humor! Honest and on our side! Thank you, Derrick Derrick Allen was a pleasure to work with! He made a not so fun process enjoyable with his sense of humor! Honest and on our side! Thank you, Derrick for a great experience! More

2014 FORD Focus recall items checked in about 0800 22 AUGUST 2017 for the latch problem & JEREMY BAKER, the service rep, informed me that FORD also needed to check for a reported checked in about 0800 22 AUGUST 2017 for the latch problem & JEREMY BAKER, the service rep, informed me that FORD also needed to check for a reported transmission clutch problem, for ALL the 2014 FORD FOCUS. JEREMY BAKER called approx 1000 23 AUG 2017 & car was ready to go. picked up at approx 1600. very professional & a pleasant experience. best dealership experience in a life time of cars and brands. they know what CUSTOMER SERVICE really means. More