Crossroads Ford Apex

I just bought a 2012 Ford F-150 4x4 from Crossroads Ford in Cary. I had never been to the dealer before, but had heard good things from others, and seen the commercials on TV. I went online and took a look in Cary. I had never been to the dealer before, but had heard good things from others, and seen the commercials on TV. I went online and took a look at their inventory, found the truck that I was interested in, wrote down the stock number and called the internet sales number to make a appointment to come in for a test drive. I first spoke with Patrick Rowe and set a time for my test drive. I got to the dealership on time and was very warmly greeted by the other employees working near the door, and promptly was met by Patrick Rowe whom was a very likable person. We went out for a test drive and I decided this was the truck I wanted. I was to be trading in my current truck which was a 2006 Harley Davidson F-150. Patrick went to work instantly on getting me the best trade in price and once we had agreement, we proceeded to next step. Once credit protocols were met,we moved on to the finance department with A J Farnsworth to proceed with the purchase. Once again I was impressed with how professional and honest A J was in explaining the contract with Ford and how the warranty worked...in the meantime Patrick Rowe was elsewhere online setting up my Ford Sync account for me! Once all the paperwork was complete A J turned me back over to Patrick, whom took us out to my new truck which he had had cleaned and went over the Ford Sync apps on the truck with us, and offered to help me with classes if needed. All in all I must say that my experience with Patrick & A J will most assuredly make me a repeat customer !! More

Great experience. I was able to express my needs and wants regarding what I wanted to purchase. Craig listened and was very familar with what was available. It was a stress-free and honestly....enjoya wants regarding what I wanted to purchase. Craig listened and was very familar with what was available. It was a stress-free and honestly....enjoyable process. Nothing like what I expected to encounter in terms of high pressure sales. It simply was not the case! I'd return tomorrow for my next purchase! More

Mr. Ketter was a pleasure to work with. His knowledge,experience and patience was appreciated. We will recomend him and we plan to do future business with him. Thanks Michael knowledge,experience and patience was appreciated. We will recomend him and we plan to do future business with him. Thanks Michael More

Larry was definetly one of the best sales men I have ever worked with. From the first hand shake until I drove away he had a smile on his face and treated me with utmost respect. He is highly knowledgabl worked with. From the first hand shake until I drove away he had a smile on his face and treated me with utmost respect. He is highly knowledgable about his products and processes thus with ease gave me immediate feedback on all my questions. Be careful he doesn't get lured by another company because he is one of your best assets! Hope you compensate him in accordance to his worth! Regards, Lori Olive More

Great experience, no pressure, not rushed. I'm happy with my purchase. Damion Robinson did a great job telling me about the car, features, options, etc. When I arrived I was just going to look but dec with my purchase. Damion Robinson did a great job telling me about the car, features, options, etc. When I arrived I was just going to look but decided to make the purchase and I feel good about it vs. having "buyer's remorse" which has happened in the past. Thanks! Charles Lee More

Ford's Mustang has gotten exponentially better in the last 8-10 years. The 2013 GT model had everything I wanted and particularly great reviews. I visited a couple dealerships before landing at Crossroa last 8-10 years. The 2013 GT model had everything I wanted and particularly great reviews. I visited a couple dealerships before landing at Crossroads and I'm glad I did. I ordered my GT from a knowledgeable and friendly salesperson. They honored the great deal I was quoted from another dealer and placed my ordered before I left the showroom. The car took only 8 weeks from order to receipt -- to the day -- which was in line with I was told. During the wait, Crossroads kept me informed and held up all their commitments. I picked the car up with great financing, no hassles, and with lots of custom familiarization effort by the salesperson. That day, I got a screw in my rear tire. Called the salesperson who directed me to drive into their Fast Lane for a quick repair. They took me AS I DROVE IN and I was out in short order. Most noteworthy for me was the friendliness and sincerity of the sales and finance teams. One happy customer! More

I came in to Crossroads Ford with no intention of purchasing a car at this time because I already owned 2 and my credit is fairly weak. I received a letter in the mail and thought it wouldn't hurt to purchasing a car at this time because I already owned 2 and my credit is fairly weak. I received a letter in the mail and thought it wouldn't hurt to see what my options were if I even had any. With the help of Patrick and Steve, I was able to leave with a brand new car for my first time ever and a MUCH lower interest rate than my car I traded in. Patrick took time and went above and beyond his duties. He made my feel comfortable and was very friendly, patient and kind. I was in a rush towards the end and Steve did a great job getting me out asap. He was also extremely friendly and helpful. I will recommend both of them and Crossroads Ford of Cary to my friends and anyone I meet that is looking to buy a car. I am completely satisfied and happy and grateful to both of them! Thank you!:) More

Craig Maxa did a terrific job negotiating with us on the purchase of a new car on the same day that we made an inquiry through the Ford web site. Craig was patient as we made our decision, and he made our purchase of a new car on the same day that we made an inquiry through the Ford web site. Craig was patient as we made our decision, and he made our car-buying experience as pain-free as possible. I strongly recommend dealing with Craig at Crossroads Ford. More

Everything was great and the price was good. Everyone was friendly and speed was on par. I will recomend to friends and would buy again from Crossroads. friendly and speed was on par. I will recomend to friends and would buy again from Crossroads. More

I had the best experience working with Damion Robinson when I purchased my new car. I have never had a sales person that took so much time making sure I got the car I needed and wanted. He stayed at the when I purchased my new car. I have never had a sales person that took so much time making sure I got the car I needed and wanted. He stayed at the dealership until after 11 pm setting up my Sync system and making sure I knew how to work everything. He was, without a doubt, the most knowledgable, caring and nicest sales representative I have ever worked with. I have already told six people what a pleasure it was to work with Damion. Steve Carson was also very helpful and made a great effort to ensure I got the best deal and was fully informed regarding options for extended coverage and financing. Overall, I am beyond satisfied in every way with the team at Crossroads Ford. More