Crossroads Ford Apex

My experience at Crossroad Ford, and specifically Craig Maxa was very positive, easy going and painfree. I had worked with Craig in the past and this experience proved just a positive. I found the truck Maxa was very positive, easy going and painfree. I had worked with Craig in the past and this experience proved just a positive. I found the truck I wanted without compromising on price. I liked his easy nature and there was no sales pressure, just working to achieve satifaction. I would recommend him to others! More

Craig Maxa is excellent to work with. He took the time to listen and understand what I was looking for and delivered it. This is my second time working with Craig and I would highly recommend him to anyone l listen and understand what I was looking for and delivered it. This is my second time working with Craig and I would highly recommend him to anyone looking for a vehicle...he will help you! More

Larry was very friendly and helpful. I am a first time buyer and he answered all my questions thoroughly, honestly and patiently. He was very accommodating and I really appreciated him spending so much t buyer and he answered all my questions thoroughly, honestly and patiently. He was very accommodating and I really appreciated him spending so much time to help me. More

"New" car shopping has never been a favorite experience of mine...one is, it's a big investment of time and of money...two is, I've been "oversold" in the past. I have to admit I had my concern experience of mine...one is, it's a big investment of time and of money...two is, I've been "oversold" in the past. I have to admit I had my concerns going to a big dealership like Crossroads Ford in Cary. I assumed I would be given a high pressure sales pitch but I was very interested in test driving a Focus. From Larry's initial response to my internet request (within an hour) through my entire experience I was proved time and again that this is a dealership that "gets it." Car purchases may be an everyday experience for them, but, they treated me with the patience and care as if I was their first / only customer. When I got to the lot I was immediately greeted by one of the other salesmen. When I told him I was there to see Larry, he escorted me inside the showroom, introduced me to the receptionist who then paged Larry. Larry came over a few minutes later, explained he was finishing with a customer and would be with me as quickly as he could. I was offered a comfortable place to sit with my choice of beverages. Larry came over about 20 minutes later, said the customer was taking a bit longer than anticipated but could he at least show me the Focus while he wrapped up. I went over and after looking at the Focus decided that it was too small, even for this Jetta owner. Next to it was a Fusion that caught my eye. I had read wonderful things about the Fusion but thought it might be too big for me. Larry came over and we chatted about my concerns and he suggested test driving both to compare...I started with the Fusion and was hooked. Larry answered all of my questions, highlighted some of the Fusion's features while driving and when we got back (near closing time) asked my thoughts. I assumed that since it was about 30 minutes from closing that I'd be asked to come back the next day. Larry immediately got the finance guy involved as soon as we got back to the showroom...the finance guy asked whether I was more concerned about cost and duration of the loan or the amount of the monthly payment (that was a first). I said, I'd rather pay less in a shorter time. He gave me an offer from Ford and another lender (so I had options). I went with Ford. I signed the papers, and drove off ecstatic that night! I would absolutely recommend Crossroads Ford and Larry Curtisford to anyone interested in a new car purchase. They have completed changed my mind about car shopping. It can indeed be a wonderful experience! I've had my Fusion for 9 months and I still pinch myself at my good fortune. I've had many compliments and of course always credit Crossroads Ford and Larry. And, Larry has even checked in with me a few times since my purchase...now THAT's customer service! More

My husband and I (retired Seniors) wanted to help our My husband and I (retired Seniors) wanted to help our daughter find a pre-owned car which would be clean, reliable, and fuel-efficient. She also My husband and I (retired Seniors) wanted to help our daughter find a pre-owned car which would be clean, reliable, and fuel-efficient. She also needed to build up her credit rating. After searching the Web one night I realized that I had not checked out our favorite Fords yet--so went to the Crossroads Ford website. It was amazing! I found an excellent buy on a late-model Toyota Corolla, so I called and talked to a manager. He took the time to go check the lot to see if the car had been sold. It was still on the lot, so we set up an appointment for the next day. I couldn't wait for my daughter to see it! Next morning the manager met my husband, daughter and me at the door and introduced us to Larry Curtisford, a young salesman who wasn't the least bit intimidated when we all had on Cowboys shirts. He had the car clean and ready to go on a test drive. The Toyota handled well, was really solid on turns, and had good visibility. My daughter wanted a stick, and I wasn't sure how I would be on the clutch, since it had been many years ago when I'd taught all four of our kids how to drive my Volkswagen Beetle, but with Mr. Curtisford's quiet encouragement, it all came back. Back at the dealership (which is a spectacular indoor showroom, all shiny and bright with many lights), we sealed the deal. Larry Curtisford was friendly, knowledgeable, and pleasant; he sat with us at the table and handled the paperwork efficiently. I would recommend Larry to anyone who is considering purchasing a car. After all, he bears the name of Ford (Curtisford) proudly! More

Craig Maxa at Crossroad's Ford in Cary made the process of buying a car so easy. Will only buy cars from him! We have bought two from him so far! of buying a car so easy. Will only buy cars from him! We have bought two from him so far! More

Working with Craig was wonderful. I typically dread walking into a car dealership, but he made the entire process painless and pleasant. He is extremely accommodating, patiently answers questions and walking into a car dealership, but he made the entire process painless and pleasant. He is extremely accommodating, patiently answers questions and goes the extra mile to make sure customers understand everything about the process, the new vehicle and any technology. He also called to follow up and make sure we were still satisfied. I would highly recommend Craig to anyone else making a purchase and he will be my salesman for a long time to come. More

The service provided for me by Mike Ketter was excelllent. Mike was a very good listener and was able to determine what my specific needs and wants were. He in turn went straight to work and found excelllent. Mike was a very good listener and was able to determine what my specific needs and wants were. He in turn went straight to work and found a vehichle with purchasing terms that was an exact match for me. I was especially impressed with the way he did all of our business in a timely fashion. His plan was implemented as he said it would be and was done in the most customer friendly way. More

It was a pleasure to do business with Michael Ketter and the good folks at Crossroads Ford. I began my search on the internet and eventually found Michael. He was knowledgeable about the 2011 Jeep that we p the good folks at Crossroads Ford. I began my search on the internet and eventually found Michael. He was knowledgeable about the 2011 Jeep that we purchased and was quick to locate a vehicle with the exact exterior and interior colors that my daughter wanted. I would absolutely do business with Michael and Crossroads again, in fact, I look forward to it. More

Michael was very good throughout the process. He told us what was happening and when things would take time. He followed up and had a pleasant manor. what was happening and when things would take time. He followed up and had a pleasant manor. More