Crossroads Ford Kernersville

I appreciate the people here and being patient with me, and understanding my frustration with getting my vehicle fixed. They stepped up and solved the issue without making excuses. They are a stand up grou and understanding my frustration with getting my vehicle fixed. They stepped up and solved the issue without making excuses. They are a stand up group of people. More

Work done on time and done well. Service writer explained all work and kept me informed. Service writer explained all work and kept me informed. More

I often neglect to provide customer feedback but as a first-time customer of Crossroads Ford of Kernersville, I have only high praise to the sales team that located, transferred and sold me the new Explo first-time customer of Crossroads Ford of Kernersville, I have only high praise to the sales team that located, transferred and sold me the new Explorer I wanted. I was impressed with their prompt responses to my emails, timely transfer and preparation of my new vehicle and, in my opinion closing at a fair price. Kudos to Zach Michael, Jason Brewer and Brian Leonard from a satisfied customer! We closed the deal at the end of the business day, so I want to give a special shout out to Brian Leonard who took the time to thoroughly demonstrate and explain my new Explorer's features and answer all my questions. More

The sales manger is great to work with. All the salespeople are friendly and a joy to work with. All the salespeople are friendly and a joy to work with. More

pure joy compared to other local dealer! this dealership confirmed my warranty and Gree did not even acknowledge it!! this dealership confirmed my warranty and Gree did not even acknowledge it!! More

dealership was efficient and friendly. we went in for maintenance on the vehicle and were out in under the estimated time. we went in for maintenance on the vehicle and were out in under the estimated time. More

Best dealership and service department around. I have been pleased with every employee I have dealt with. Highly recommend them I have been pleased with every employee I have dealt with. Highly recommend them More

My experience with Crossroads Ford in Kernersville was top notch they provided excellent service in a professional manner very quickly efficiently and reasonably priced. They went beyond the norm as I end top notch they provided excellent service in a professional manner very quickly efficiently and reasonably priced. They went beyond the norm as I ended up with a broken leg, so they picked up and returned my car for me which was such a gracious gesture there are only wonderful thanks I can offer for their thoughtfulness. Crossroads operates a wonderful service center that anyone with a Ford product would be pleased with the service. More

Robert Murphy and the staff at Crossroads in Kernersville are terrific! I've been going there for about 10 years and have had excellent service. They are prompt about notifying me when my car is ready and wi are terrific! I've been going there for about 10 years and have had excellent service. They are prompt about notifying me when my car is ready and willing to take the time to listen to my concerns, and explain the services rendered to my vehicle. The service department seems to care. More

Horrible service department. Was told they were reaching out to Ford for guidance on a problem with my Explorer. Crossroads would not return my calls until I pleaded with the s Was told they were reaching out to Ford for guidance on a problem with my Explorer. Crossroads would not return my calls until I pleaded with the service advisor to at least call me back to acknowledge he received my voicemail. Was told I needed to bring by Explorer in so they could upload data to send to Ford. I called and asked when I should bring it in and if the same service adviser needed to see the vehicle. Again, no return calls. After waiting 2 weeks I called back and requested service manager to send all information to another dealership in Winson-Salem, closer to where I live so they could work on the problem. They reached out to Crossroads only to find out from the service adviser that they had never contacted Ford. In fact the only thing they ever did was check the battery charge in my Explorer to see if it was causing the problem. I was never rude, hateful or in anyway abusive to any of the service staff. Still unsure why the would do practically nothing to solve an issue and then lie about reaching out to Ford. I..WILL..NEVER..BE..BACK. More