Crossroads Ford Kernersville

Brought my vehicle in for service and ended up with a damaged vehicle when i left. My vehicle was there for 2 weeks for a basic service. I also just found out that they did not do the safety recall; damaged vehicle when i left. My vehicle was there for 2 weeks for a basic service. I also just found out that they did not do the safety recall; how could you have my vehicle there for that length of time and not at least do the recall? Service manager "Mike" said there is nothing they can do about it and to file a claim with my insurance company for the damage. I hope perspective buyers take a note of this. I will have the vehicle repaired at my expense and they will never see this truck again.. More

Robert, was professional and I had no issues getting the work done. As always, thanks! work done. As always, thanks! More

Crossroads does a fantastic job on service. They work to get you in and out as quickly as possible. get you in and out as quickly as possible. More

Great service, knowledgeable and efficient. I have always had a good experience at Crossroads and highly recommend both sales and service dept. Robert is great to work with. always had a good experience at Crossroads and highly recommend both sales and service dept. Robert is great to work with. More

Amazing! We were on a time crunch and made it happen for us!!! Thanks so much! us!!! Thanks so much! More

I made the appointment for the 3rd oil change. I chose not to have the tires rotated at this dealership, I arrived a little early and was greeted immediately, I waited in the service lounge and am very not to have the tires rotated at this dealership, I arrived a little early and was greeted immediately, I waited in the service lounge and am very thankful that the TV was on Spectrum news. I cannot tolerate Fox so I was able to stay in the air conditioned space. The vehicle was returned indoors. Got no adverse feedback so I assume all is well. Will be back! More

This was my first experience using the service department at Crossroads Ford. It was easy to schedule an appointment for an oil change. The phone was answered by someone in the service department, I did not at Crossroads Ford. It was easy to schedule an appointment for an oil change. The phone was answered by someone in the service department, I did not have to be transferred, which is rare theses days, Bill was pleasant and right there to get my car's service started. He gave me numbers to contact him if I needed to get in touch. Thanks. More

Quick easy service. Nice waiting area. Crew was very helpful. Some dealerships offer exterior cleaning that would be a nice addition. I will be back! helpful. Some dealerships offer exterior cleaning that would be a nice addition. I will be back! More

work done quickly and correctly . no problems whatsoever. employees very nice employees very nice More