Crossroads Ford Kernersville - Service Center

professional and honest service We have had 8 different Ford trucks serviced by Crossroads Ford in Kernersville for over 10 yrs. We have always received professional and honest servi We have had 8 different Ford trucks serviced by Crossroads Ford in Kernersville for over 10 yrs. We have always received professional and honest service. We have tried other dealerships in the Triad area and will only let Crossroads service our trucks. Tim and Aaron in the service department provide outstanding service!!! More

Aaron was fantastic. Aaron worked with my schedule and got my truck in when it worked for me. I appreciate all he did. Very kind and courteous. Thank you. Aaron worked with my schedule and got my truck in when it worked for me. I appreciate all he did. Very kind and courteous. Thank you. More

Experience at Crossroads. I have found the folks at Crossroads to be courteous, professional and they have always done a good job solving problems timely. They remind you of a I have found the folks at Crossroads to be courteous, professional and they have always done a good job solving problems timely. They remind you of appointments and follow up after the work has been done. There is no "monkey business" with these folks, based on my experience there.. More

We love Crossroads Ford. Everyone at Crossroads is so nice and helpful. This is the first car we bought from them but I'm sure it won't be the last. Everyone at Crossroads is so nice and helpful. This is the first car we bought from them but I'm sure it won't be the last. More

EXCELLENT SERVICE ALWAYS! Every time I come to crossroads I always receive excellent service. As soon as I pull in the service advisor Robert always greets me and gets the proc Every time I come to crossroads I always receive excellent service. As soon as I pull in the service advisor Robert always greets me and gets the process moving. The service manager Bill is always so friendly and helpful. I have never been to friendlier car dealership to do anything wether it’s service, parts and even when I bought my car there my sales consultant and the management were the best experience I had buying my car. I’m just thrilled to come there and will always come there for everything Thank You crossroads ford. More

$2000 worth of work I took in a 1999 van for repairs that fixed rotators, brakes, lights, and many other items. They kept van for 2 weeks with numerous calls and bill was I took in a 1999 van for repairs that fixed rotators, brakes, lights, and many other items. They kept van for 2 weeks with numerous calls and bill was almost $2000. Van drives like a wheelbarrow when it hits 65 to 70 miles per hour. I have called Aaron at Crossroad Ford 3 times without him picking up phone, I spoke with service management who defense is they are very busy. Entire department is useless and I purchased a 2015 150 from Crosswood Ford with salesman promising the moon. I will be going back to Parkway Ford where customer service means something and not just lip service for business. More

Service I have a Ford F350 King Ranch I came in on Saturday morning to have the oil change and check on a standard warranty for my truck I found out the next I have a Ford F350 King Ranch I came in on Saturday morning to have the oil change and check on a standard warranty for my truck I found out the next day that they did not feel all the fluids up where they should be I called in talk to service Department on Monday and told them what had happened I feel that you pay that much to have oil change done everything should be done on this I myself took care and rechecked everything on my truck to make sure it was up to par and fill up. It is hard to find a good service center More

Transmission module repair When my gear dial would not turn, the service department determined the module in the transmission needed to be replaced. I had had my 2019 Edge one m When my gear dial would not turn, the service department determined the module in the transmission needed to be replaced. I had had my 2019 Edge one month. Definitely not expected. Everything was under warranty and I was given a loaner vehicle while mine was in the shop. Robert, the service manager was helpful and patient when responding to my requests and questions. More

My 2018 Ford Escape Ecoboost I can not say enough about how happy I am with my Ford Escape. Since I do drive a lot I am able to go longer between service. The Escape rides great. I can not say enough about how happy I am with my Ford Escape. Since I do drive a lot I am able to go longer between service. The Escape rides great. No outside noise and is very fuel efficient. The Ford dealership in Kernersville, NC is excellent. Josh worked with me got the color I wanted and was very helpful. I had my Escape in on Monday (6/17/19) and Aaron was my service tech. He went beyond to help me and my car was ready in no time. I will not hesitate to buy another care from Crossroads Ford if I buy another one. More

Doing the right thing at the right time My issue was not simple. The locking differential was not working after only a few months. They checked it out and ordered a new module which did not My issue was not simple. The locking differential was not working after only a few months. They checked it out and ordered a new module which did not fix the issue. They had to go further into the mechanical to find this issue and realized they needed parts. Rather than putting it back together and making me come back, they gave me a loaner. It made my day as I had customers waiting on my to arrive. I could not be happier with the customer service at this dealership. Thank you all so much and a special thank you to Mike the service adviser. More