Crossroads Ford of Fuquay-Varina

Since I no longer needed the large F-250 to haul a camper, I wanted to trade it in on a new F-150. I received a very fair price and everyone I dealt with was professional and courteous. I especially camper, I wanted to trade it in on a new F-150. I received a very fair price and everyone I dealt with was professional and courteous. I especially liked how everyone at the dealership worked as a team. The trade-in and purchase were both handled as a team effort. I would not hesitate to use their services again. More

Ivan was very helpful both before and after I have gotten my Bronco!!! Love my Bronco! my Bronco!!! Love my Bronco! More

They had my vehicle for over 6 weeks to see what was wrong with the charging system. I constantly had to reach out to them to find out what was going on and I kept getting told that they were still work wrong with the charging system. I constantly had to reach out to them to find out what was going on and I kept getting told that they were still working on it. The last call that I got back from them was when the person I was dealing with was quitting and he told me that it was his last day. He then said that all they did was change the battery AGAIN and there was nothing else they were going to do to the vehicle. I also noticed that a very expensive tool was missing from the vehicle when I picked it up. More

everyone was very knowledgeable and friendly through the whole process and made it an overall enjoyable experience. whole process and made it an overall enjoyable experience. More

Everything worked out very well. Martin and Sam was very professional. Sam was very knowledgeable on my new truck. Thanks a lot professional. Sam was very knowledgeable on my new truck. Thanks a lot More

Bought a 2019 Fusion on July 4, 2019. Great car and great service department. Traded it in for a 2021 Escape after getting a very good trade in price. great service department. Traded it in for a 2021 Escape after getting a very good trade in price. More

THE SERVICE ADVISOR I DEALT WITH WAS VERY PROFESSIONAL AND EXPLAINED TO ME ABOUT THE RECALL CHECK AND WHAT HAD TO BE DONE. I DO HAVE A BIT OF PROBLEM WITH A PENDING RECALL ON THE DOOR LOCKS NOT LOCKING OR AND EXPLAINED TO ME ABOUT THE RECALL CHECK AND WHAT HAD TO BE DONE. I DO HAVE A BIT OF PROBLEM WITH A PENDING RECALL ON THE DOOR LOCKS NOT LOCKING OR ALLOWING THE DOORS TO SHUT PROPERLY WHEN IN FREEZING AND DAMP WEATHER,THE SERVICE ADVISOR REPLIED THAT THEY HAVE SEE THE F-150 DO THIS PROBLEM I DISAGREE IF IS KNOWN THEN FIX MY TRUCK WHILE I WAS AT THE DEALERSHIP, THIS PROBLEM HAS HAPPENED 1 TIME SO FAR TO MY TRUCK I DID NOT MAKE THIS PROBLEM UP More

Worked out well and completed exactly what I requested to be done on the car be done on the car More

Very friendly and knowledgeable people. Sam was a great salesman and I would work with him again salesman and I would work with him again More

We had to take our 2018 Expedition in for a follow up to a previous visit. The Crossroads of Fuquay service team was extremely busy and scheduling an appointment was challenging over the next couple of week a previous visit. The Crossroads of Fuquay service team was extremely busy and scheduling an appointment was challenging over the next couple of weeks simply because their schedule was full. Brent worked directly with me to get time scheduled and took the time to understand exactly what we were experiencing with our Expedition. He was also clear that we would have to leave the vehicle for several days simply because of how busy their schedule was. He called every day and kept us informed. We have the Expedition back and everything seems to be working well. Brent was the key to our experience More