
Crossroads Ford of Fuquay-Varina
Fuquay Varina, NC
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147 Reviews of Crossroads Ford of Fuquay-Varina
We had to take our 2018 Expedition in for a follow up to a previous visit. The Crossroads of Fuquay service team was extremely busy and scheduling an appointment was challenging over the next couple of week a previous visit. The Crossroads of Fuquay service team was extremely busy and scheduling an appointment was challenging over the next couple of weeks simply because their schedule was full. Brent worked directly with me to get time scheduled and took the time to understand exactly what we were experiencing with our Expedition. He was also clear that we would have to leave the vehicle for several days simply because of how busy their schedule was. He called every day and kept us informed. We have the Expedition back and everything seems to be working well. Brent was the key to our experience More
Jean-Marie and the entire team at Crossroads Ford Fuquay Varina we amazing. They gave us a great price and first class service. I will buy my next Ford from them!!! Varina we amazing. They gave us a great price and first class service. I will buy my next Ford from them!!! More
My Service Agent was very nice. He gave me discounts and when I researched, their price was much lower than their competitors. The agent also explained the work in detail. when I researched, their price was much lower than their competitors. The agent also explained the work in detail. More
This last experience was great. So many times when I go to a dealership, the people customers meet with present themselves well, but don't know much about cars. They also are very dismissive of any diagno to a dealership, the people customers meet with present themselves well, but don't know much about cars. They also are very dismissive of any diagnosis you have already done. If I go to a dealership I'm going because they have tooling and expertise I don't have. On this visit my diagnosis and thoughts were give great respect and the service advisor Jordan Morshed was hands on. He came and looked at my vehicle and crawled underneath. The work thus far has been trouble free. More
Very professional and attentive. Quick oil change too, I Very professional and attentive. Quick oil change too, I was out in an hour. It’s true I’ve been waiting for a Ford recall for almost, if not a ye Very professional and attentive. Quick oil change too, I was out in an hour. It’s true I’ve been waiting for a Ford recall for almost, if not a year, so I’m hoping the parts will be in Soon. More