Crossroads Ford of Henderson

Great I was well pleased with my trade..I was looking to upgrade my 2012 to a 2018 f150. I really did not want a new one.David Sanders showed me a Larit wit I was well pleased with my trade..I was looking to upgrade my 2012 to a 2018 f150. I really did not want a new one.David Sanders showed me a Larit with a few miles on it This was the truck for me. Thank you David. The whole trading experience was great,not pushy or high pressure.I rode to raleigh durham and wilson looking for the best deal, but it was here in Henderson under my nose.Now if they would make my payments that would be great. More

Quick diagnosis and prompt installation of defective parts. The Service Dept at Crossroads Ford is among the very best that I've ever had the pleasure of dealing with. Outstanding customer service, pleasant Se The Service Dept at Crossroads Ford is among the very best that I've ever had the pleasure of dealing with. Outstanding customer service, pleasant Service Reps, always ready to listen to my problems. More

Excellent customer service and friendly, no tricks or gimmicks atmosphere! I have no reservations with recommending my family, friends, acquaintances, etc. to this delearship. God's continued blessings u gimmicks atmosphere! I have no reservations with recommending my family, friends, acquaintances, etc. to this delearship. God's continued blessings upon each of you!!! More

Change oil and check tire pressure Service was great and quick. This is the first time I have asked to give a review. Just want to say service has been good. The only issue I have is Service was great and quick. This is the first time I have asked to give a review. Just want to say service has been good. The only issue I have is no loaner, but they will take you and pick you up when service is done. More

Take too long for service Dealership is excellent but service is slow I can deal with that if they will let me know why it takes so long for service Dealership is excellent but service is slow I can deal with that if they will let me know why it takes so long for service More

Transferring Roof Rack from Old Lease I thought it would take a day or two to get my roof rack and rails moved from my old lease 2016 Ford Escape to my new lease 2019 Ford Escape and was w I thought it would take a day or two to get my roof rack and rails moved from my old lease 2016 Ford Escape to my new lease 2019 Ford Escape and was willing to leave the new vehicle with them but the woman in the service dept found me and said it would be about an hour. Music to my ears. We have always been treated with respect and kindness from this dealer. I just have one issue and that is the name on the account in the Service Dept. My name is Eva Shealy and my husband's name is Lester Peek. Neither one of us are names James, can someone please get it corrected. Bob Rodgers corrected it in our sales account but it appears it hasn't been correct on the service account. Thank you More

2013 fx4 truck Drove truck to service department for small tic in top of engine they told me it was cam phasers and it would be 2800.00 and 1 week to repair truck se Drove truck to service department for small tic in top of engine they told me it was cam phasers and it would be 2800.00 and 1 week to repair truck sets in their shop for 5 weeks they tear it down and install parts then put it back together only to tell me that now the engine has a bad knock in the bottom of the motor ( truck was driven there with no problem but slight tick and no knock) so they go back and check engine and tell me I need a new one and there is nothing they can do to the tune of 8-9000 dollars when it was their fault. The general manager did not have the common decency to speak or meet with me. Will have to go after them in court. More

Service with a Smile Thanks so very much for the courtesy of the Service department ( Joanna Tompkins). Whenever I go for service or anything they are always able to assis Thanks so very much for the courtesy of the Service department ( Joanna Tompkins). Whenever I go for service or anything they are always able to assist me. Thanks again for a job well done. More

Customer Service My experience at Advantage Ford was great. Customer Service, service department and the other employees was very detailed and informative. Joanna Tomp My experience at Advantage Ford was great. Customer Service, service department and the other employees was very detailed and informative. Joanna Tompkins ( Service Advisor)is a true example of how to accommodate her customers. Orlando Marrow( Sales Manager) was precise and detailed with the paperwork and closing of the deal. Thanks Advantage Ford Lincoln More

Best service center in the area I have heard mixed reviews personally over the past few years and honestly this is truly one of the best dealers in the area. Chris from parts is ver I have heard mixed reviews personally over the past few years and honestly this is truly one of the best dealers in the area. Chris from parts is very professional and is extremely knowledgeable. He knows many suppliers in the area and will always go above and beyond to make sure the customer is satisfied. The service center is frequently booked, so sometimes it may be difficult to get scheduled in quickly but it is truly worth it. I would definitely call in advance to get service scheduled. The shuttle driver is very friendly and knows the area very well. I see him around town and is a great representation of Advantage Ford and of Ford Motor Company. I genuinely feel the service team here goes above the calling of duty to make sure their prices are competitive and customers are satisfied. More