Crossroads INFINITI of Apex

I drive a lot, so my Infiniti Q50s gets routine maintenance almost every other month. Everyone in the service department is always thorough & professional. Thanks. maintenance almost every other month. Everyone in the service department is always thorough & professional. Thanks. More

Good Service Work was as described, done on time and in the cost estimate. Clean Service area, Showroom and shops. Things went as planned. Good service for a fa Work was as described, done on time and in the cost estimate. Clean Service area, Showroom and shops. Things went as planned. Good service for a fair price/\. More

Consistently Convenient Crossroads always makes it easy to get in and out for an oil change and tire rotation even without an appointment. Loaner vehicles are always offered Crossroads always makes it easy to get in and out for an oil change and tire rotation even without an appointment. Loaner vehicles are always offered and available if needed. More

Professional, courteous and get the job done! Always offer a loaner car for my convenience. My auto is always cleaned before I pick it up. offer a loaner car for my convenience. My auto is always cleaned before I pick it up. More

Excellent Dealership Beginning with Hannah Boling through email, telephone negotiations, then Mike Lemon as my Sales Consultant, and ultimately Mike Rhodes in Finance, the Beginning with Hannah Boling through email, telephone negotiations, then Mike Lemon as my Sales Consultant, and ultimately Mike Rhodes in Finance, the process of finalizing my lease on my QX50 2017 and closing a deal and delivery of my new QX50 2020 model was exceptional. Very professional group! I highly recommend Crossroads Infiniti South. More

In my first hand experience both the sales department and the service department are top notch.The person that oversaw the unusual problems that occurred as a result of water damage was Jeff in the service d the service department are top notch.The person that oversaw the unusual problems that occurred as a result of water damage was Jeff in the service department. He was extremely knowledgeable. More

QX603.5 All in the dealership were very helpful from kolter kesler General manager and Reggie white my salesman he did a great job from start to finish. All in the dealership were very helpful from kolter kesler General manager and Reggie white my salesman he did a great job from start to finish. More

Waste of time I went and test drove a used Infiniti yesterday. The sales man and manager were great, very friendly and even remembered things from the last time I I went and test drove a used Infiniti yesterday. The sales man and manager were great, very friendly and even remembered things from the last time I was there. When it came down to negotiating though, they would not budge. They wanted me to pay the sticker price and wouldn't even negotiate. I tried to low ball to get the price down a little and they shut me down. I don't know if because I am a woman who was there alone they thought they were gonna take advantage of me? The only they would do is take off $1000 if I give up the Infiniti Certified pre-owned warranty. I walked out and had a bad taste in my mouth about them and dealerships period. I am in the process of buying the same car, but better (IPL as opposed to the base model with no navigation system that I test drove) thru Carvana taking the dealership completely out of the process. Maybe they are used to well to do people going in there paying full price but thanks, I am getting a much better deal somewhere else and saving time not dealing with sales people. More

Great experience-- truly felt taken care of!! My husband and I recently purchased a GMC Acadia at Infiniti Crossroads. I also own an FX35, so I was familiar with the great customer service, but I My husband and I recently purchased a GMC Acadia at Infiniti Crossroads. I also own an FX35, so I was familiar with the great customer service, but I had never been on the other side [sales]. Gary Feldman was phenomenal. He has a wonderful personality and immediately struck us as the best person we had worked with thus far in our search. He was not your typical car salesman-- he actually spent time getting to know us, asking questions about our lives, and really became a friend immediately. As soon as I shook his hand, I knew he was the perfect guy to help us! He went above and beyond in so many ways. The used car we bought had a few very minor interior/exterior things that we wanted taken care of, so Gary and Kolter immediately made a list of all of our complaints and had a guy go through the whole car and fix all of it. No questions asked, they told us to not worry and that they would make sure the car was up to the standards we were wanting. Then, the car was supposed to be detailed after he finished, but there was not time since the dealership closes at 8pm and it was already 7:30pm. We live out of town and were planning on leaving in the morning. I was very bummed it could not be detailed, as there were some things left over from the guy who did some minor work. Gary told me to bring it in the next morning, on his day OFF, and he would get the guys to detail it and ensure it looked perfect. Sure enough, he came through, just like he said he would-- all on the only day of the week that he has off. Just so we could go home in a freshly detailed car. Now THAT IS CUSTOMER SERVICE!!! Kolter was also wonderful in helping us reach a fair price on the vehicle, and ensuring that all of our needs were met and that we were satisfied customers. He went above and beyond as a GM and I am certain he has a bright future ahead of him at this dealership. Even the guys in the service department were wonderful. It was very hot, I had my one-year old with me, and they helped me load all of my stuff into the loaner car I was driving and helped me with my son so I could get his seat installed, and made me feel like they legitimately cared about us. Also, Zeke in the finance department was a pleasure to work with and made the whole dreadful paper work part quite fun with pleasant conversation and the cool electronic signing machine. These people truly care about more than selling cars; they care about you, from start to finish, and that is absolutely evident. We are so very thankful for all of their patience, help, and kindness. It really goes a long way. Overall, this was by far the best car buying experience we've ever had, and we will recommend these guys to everyone we know who's in the market for a new car. Phenomenal customer service all the way around-- cannot rave about Gary Feldman enough and everything that he did for us!! We will definitely be back! Thank you so much guys!! More

Horrible Service at Crossroads Infiniti South Would not recommend purchasing a vehicle from Crossroads. Drove from out of town to purchase a BMW 335i with 10k miles. When asked about its condition Would not recommend purchasing a vehicle from Crossroads. Drove from out of town to purchase a BMW 335i with 10k miles. When asked about its condition by email I was told it was "immaculate inside and out" and is in "showroom condition". The salesman told me he physically went out there and verified the condition. After a long drive out there after work, I noticed very deep quarter size scratches in the center aluminum console piece. Extremely noticeable from any seat in the car. How was this bypassed? The salesman said "sorry, I must have missed that". Here's the kicker he wouldn't budge on the price. They played their typical game of telling me how great of a price it is, etc. He was extremely rude and had the attitude of "buy it or leave it, I don't care". Like I was bothering him being there. Knowing I just drove in from out of town. I had to leave the dealership and call him on my way back home, before they finally agreed to cover the cost of the simple $200 part replacement. Unfortunately, this was not the main issue. When I returned the car back home, that same week, I took it into a local BMW dealer for a check-up. They found all four tires to have abnormal wear. All the tires were Chopped and Feathered. That is they have developed waves in them. The waves catch air and cause noise and whistling. The car is extremely noisy because of this between 30 and 60mph. Who drives at these speeds right? The local dealer said the only fix is replacing the tires. He said their dealership would have never sold a BMW with these tires and would have simply replaced them before the sale. After all the car has only 10,000 miles on it. When I contacted Crossroads, the salesman insulted me with it is your "Personal Preference" to have tires that are normal and just because they're chopped and feathered doesn't mean they should have changed them. I escalated to the sales manager, Mike Asbury, who after multiple emails, finally responded "sorry, nothing we can do". After numerous failed attempts at even the basic customer service, I contacted the General Manager, Kolter Kesler, and figured maybe he would care about his dealerships reputation. After multiple emails, he finally agreed that if I drove all the way back to Crossroads, they would inspect the car, and if they deemed the tires were an issue they would cover, and here's the kicker, only half of the cost. So this means I have to waste a whole day of driving, just to get there and if by some miracle they agree to change out the tires I have to pay for half. This is all of course in addition to the mount, balance, and alignment that is necessary when replacing these runflat tires. Who expects to spend a thousand bucks out of pocket on a BMW with 10,000 miles they just purchased from a reputable dealership, when the car was advertised as immaculate condition in written emails. I'll be replacing these tires myself without the wasted headache of wasting a whole day driving to Crossroads. Bottom line is this dealer does not care about providing even decent customer service. They're only in it for the money. This is a shame because Raleigh deserves a dealership that people can trust and come back to and unfortunately Crossroads is NOT one of them. Stay away and do not waste your time here. I know I will never be back. More