Crossroads INFINITI of Raleigh

I live in Charleston SC and made the trip all the way up to Crossroads Infiniti for the used M35 I had been looking months for. I used Dealerrater.com to find the best reviewed salesman at the dealership an to Crossroads Infiniti for the used M35 I had been looking months for. I used Dealerrater.com to find the best reviewed salesman at the dealership and hands down that person is Gary Feldman. From the first phone call I made to Gary, I was impressed by his professionalism, expertise, and no-pressure courtesy. Evaluating a potential purchase that's a 5 hour drive away is no easy task, but Gary made it easy with his keen attention to detail and honesty about every possible question I could fathom. I felt I could trust him before I ever met him. When I made the drive up to Raleigh, the car was in exactly the condition Gary had described and there were no surprises in the buying process. This made for a very pleasant experience. Gary really gave us exceptional service from the beginning and after making the purchase gave us a thorough pre-departure tour of the car. Finally he followed up with a phone call and email thanking us for the purchase and offering to answer any further questions we had. It really gave us a feeling of genuine, above and beyond customer service...the epitome of what I've received from several previous car buying experiences. We also worked with Kolter Kesler the sales manager during our purchase. Overall he did a great job and treated us well. If there was one area of criticism I had for him, it was his slightly unprofessional demeanor towards Gary Feldman. We felt there were a few uncomfortable moments due to an atmosphere created by Kolter when we were at the dealership signing paperwork. In one instance Kolter reprimanded Gary in front of my wife and I for not having a cap on his water bottle near his computer. Additionally, while Gary was away, I told Kolter how impressed we were with Gary's customer service leading up to the purchase, he replied with a comment about how Gary wasn't his best or most professional salesman but he does a good job. Although this was absolutely false, I was surprised at the lack of leadership showed by Kelter, Gary's manager, for making this comment to a customer. In no way did this reflect poorly upon Gary and if anything reflected a lack in basic leadership principles in the management at Crossroads. It also didn't detract from the buying experience but was noteworthy in evaluation of this review. Overall, 5/5 experience at Crossroads and 5+/5 for Mr. Gary Feldman. As a Commissioned Officer in the United States Air Force, Gary is exactly the kind of dedicated professional I would hand pick for my team! Crossroads is lucky to have him, and when buying our new car, so were we. Thanks Gary! More

We were very pleased with the service we got at Crossroads Infiniti. Jermaine Street went out of his way to let us drive 3 different vehicles before we made our decision. We are very pleased with Crossroads Infiniti. Jermaine Street went out of his way to let us drive 3 different vehicles before we made our decision. We are very pleased with our Infiniti G37 sport and like it more each time we drive it. All the people we met there at this dealer were very friendly and we will certainly recommend them to anyone interested in an Infiniti. Jermaine was most helpful when delivering our vehicle as there were so many things that were not familar to us - he did a great job!! More

Purchased the 2012 Infinite EX35. Chris Hawk was our sales consultant. He provided excellent service and was extremely helpful with our trade-in. He is very friendly, very knowledgeable, and made the sales consultant. He provided excellent service and was extremely helpful with our trade-in. He is very friendly, very knowledgeable, and made the entire purchase experience a joy. He has contacted us days after the purchase to address any issues(none to address)and has indicated that he is only a phone call away if we need anything. I highly recommend Chris and Crossroads Infinite to all potential buyers. More

I received the best consumer service from Julie Doering that I have ever received from a sale representative. She is an outstanding sales person I would recommend her to all of my friends and family. Very that I have ever received from a sale representative. She is an outstanding sales person I would recommend her to all of my friends and family. Very professional and I enjoyed during bisiness with her as well as Crossroads Infiniti. More

Gary, Yuri and Chris was very professional and courteous. We never felt any pressure, and everyone was willing to work with us to get the car that we wanted in the color we wanted and with the options we wan We never felt any pressure, and everyone was willing to work with us to get the car that we wanted in the color we wanted and with the options we wanted (despite it being a brand new model). Gary was very helpful, never pushy, and knew a lot about the JX. His sense of humor was appreciated as well. More

I had a great experience buying my JX35 from CrossRoads Infiniti! The entire team (Julie, Kolter, Yuriy and Chris) were friendly, professional and didn't stop until I had the deal that I was happy with. T Infiniti! The entire team (Julie, Kolter, Yuriy and Chris) were friendly, professional and didn't stop until I had the deal that I was happy with. The entire process was very straightforward, and enjoyable. I would highly recommend them and I look forward to seeing them for all my service work! More

Had a fantastic experience purchasing new car. Worked with Julie Doering and she was an absolute pleasure to deal with. Provided all details needed and negotiated a fair deal for us. During process met with Julie Doering and she was an absolute pleasure to deal with. Provided all details needed and negotiated a fair deal for us. During process met Sales Manager and General Manager as well as working with finance staff. Everyone made this experience top notch and I truly felt like I was being treated as a valued customer. More

I had an amazing experience at Crossroads Infiniti. The showroom is brand new and is immaculately maintained with large windows to provide natural lighting, and is complimented with recess lighting. There showroom is brand new and is immaculately maintained with large windows to provide natural lighting, and is complimented with recess lighting. There are also luxury amenities, including a lounge with wi-fi, apple computers, and gourmet coffee. All the staff are extraordinarily friendly, courteous, and attentive. I worked with Gary Feldman and Kolter Kesler. Gary expressed a true passion for his work and the Infiniti cars, and this showed in his extensive knowledge of the products and attention to detail. He was simply great to work with, and was fun, honest, and genuine. Kolter was remarkable as well. This was my first time arriving at the end of a lease and I was a bit apprehensive; however, he helped make the transition into a new lease a seamless, quick process! I came to Crossroads on the last day of 2011, and it was the best way to start the New Year. At the end of the day, after the purchase, I also met Paul Clemente, the general manager, who was just exceptionally polite and friendly. I would highly recommend Crossroads Infiniti. This dealership is exceptional, not only because of the great products, but the truly remarkable, sincere staff. More