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Crossroads Nissan
Wake Forest, NC
100 Reviews
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100 Reviews of Crossroads Nissan
September 24, 2025
Sales staff really helpful friendly. Service depart another story. Brought truck in for routine oil change tire rotation. After getting home noticed same tire was in same position as be Service depart another story. Brought truck in for routine oil change tire rotation. After getting home noticed same tire was in same position as before the service. I know this because the left front tire was plugged a few days before and plugged tire was still on the left front. Called to service department and basically made out I was lying about it because the technician and dispatcher said it was done. Guess it’s a magical truck and tires can rotate positions on the way home. Said I could spend the time and gas to bring it back up there. Buyer beware when using their service department. If they will lie about something as simple as a tire rotation what else will they lie about. More
by erb1971
Employees Worked With
Service department
April 04, 2025
Had 8:30 AM service apt. for broken cruise control button and camera popped out on rear bumper. Waited nearly 3 hours only to be told a new steering wheel must be ordered (un for broken cruise control button and camera popped out on rear bumper. Waited nearly 3 hours only to be told a new steering wheel must be ordered (under warranty) as well as new bracket for camera bumper. It should not have taken that long and after 2 hrs I had to ask for update. Hope my next visit is better or I will change dealerships. More
by Beachlady85
Employees Worked With
Cole
August 17, 2024
I can not say enough great things about Crossroads Nissan! The employees really care about customers and go over and above to provide good customer service. Martin takes care of my car and on my mos Nissan! The employees really care about customers and go over and above to provide good customer service. Martin takes care of my car and on my most recent visit to the service department made sure I knew that my tires were nearing the time of replacement. He provided me with a few quotes and I am grateful to have time to prepare for this expense. As always, service was completed quickly and with a smile! Thanks Martin! More
by Doodles
Employees Worked With
Martin Silva
September 08, 2023
Excellent service at this dealership. Reggie has always been very helpful to me and my family's needs. I called him and told him what I was looking for in a new vehicle and he made sure t Reggie has always been very helpful to me and my family's needs. I called him and told him what I was looking for in a new vehicle and he made sure that he found it. He had the car waiting for me and assisted me every step of the way. I was very pleased. I enjoy working with him because he is not pushy, and he let me tell him what I wanted instead of trying to get something that I didn't want. I've had some unpleasant experiences elsewhere but never here with Reggie. More
by ball_step35
Employees Worked With
Reggie Johnson
August 27, 2023
Service at this location is the best! Staff is always helpful and you can always find someone willing to help, even from different departments! Highly, highly, highly recommend this deale Staff is always helpful and you can always find someone willing to help, even from different departments! Highly, highly, highly recommend this dealership!! Plus you doesn't love free snacks while you wait?! More
by KitKat
Employees Worked With
Dale Campo
August 15, 2023
I recently had my vehicle serviced and Cole was amazing! He kept me in the loop, explained everything and got me in and out pretty quick. I’ll definitely come back! He kept me in the loop, explained everything and got me in and out pretty quick. I’ll definitely come back! More
by glitzandglam
Employees Worked With
Cole, Dale Campo
March 06, 2023
Excellent experience with the service department. I was surprised they had such a nice waiting area with snacks and delicious coffee. My service advisor Varick provided excellent customer service. I was surprised they had such a nice waiting area with snacks and delicious coffee. My service advisor Varick provided excellent customer service. He was very helpful and went over my tires, battery, and more. Everyone I encountered was friendly and made me sure I was comfortable. I feel like they really care about the safety of my vehicle and my business. More
by glitzandglam
Employees Worked With
Varick Miles
October 11, 2022
Martin Silva is my service advisor and I absolutely think he is the best! When I arrive for service he is always happy to see me, and gets my car in right away. I feel comfortable with the repairs being ma he is the best! When I arrive for service he is always happy to see me, and gets my car in right away. I feel comfortable with the repairs being made because I trust his knowledge of cars. Crossroads is a nice company and everyone goes out of their way to make sure you are comfortable while waiting for your vehicle. More
by Meli
Employees Worked With
Martin Silva
August 26, 2022
Took my car in for an oil change and was blown away by the level of customer service I received. Varick was my advisor and he is extremely knowledgeable about vehicles and went over my tire tread, batter the level of customer service I received. Varick was my advisor and he is extremely knowledgeable about vehicles and went over my tire tread, battery life, breaks and more. I couldn't be more happy with the level of service received from this dealership. More
by MomLifeX2
Employees Worked With
Varick Miles
