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Crowley Chrysler Jeep Dodge Ram
Bristol, CT
1,302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,302 reviews
December 01, 2018
What I Wanted Walked right in and said "Sell me this truck". They were right on it. It was set within minutes. Received my new Truck 2 days later. Excellent Walked right in and said "Sell me this truck". They were right on it. It was set within minutes. Received my new Truck 2 days later. Excellent More
by JD
Employees Worked With
Jon Bryant, Chris Winter
December 01, 2018
Will damage your vehicle !!! Stay away The definition of bottom notch service, highly recommend thinking twice before having your vehicle serviced with this dealership. Would go as far as t The definition of bottom notch service, highly recommend thinking twice before having your vehicle serviced with this dealership. Would go as far as to recommend using any other garage as it can not get any worse. Dropped my Jeep off for service, found out it was a bad fuel pump, dealer ordered part, part came in and then started receiving the run around when I would call and check to see if the fuel pump was installed yet. Was told it would be ready to pick up Friday. Friday rolls around I wait until the end of the day to call because I have yet to receive a call saying it is ready. Was notified they didn't have the right technician in to do the work. Gets pushed off until next day. During this time I have a rental vehicle that I am using and would like to have notice when work will be complete so I can return the rental but yet the dealer never reaches out to notify me that they had no intention on working on my vehicle and giving me the false impression it was gong to be completed. Terrible costumer communication. Now to the real issue, finally the work is complete and I go to pick up my vehicle. Pick it up a little after 6pm and it was sitting outside in the dark. I pay get in and drive to the gas station thankful that I have my vehicle back. As I am putting fuel in I am looking at it for the first time under light and see damage all over the rear paneling. I treat all my vehicles like they are my child when it comes to keeping they maintained and detailed so this is incredibly frustrating that a certified jeep dealership would give me my vehicle back with this blatant damage, must have been why it was parked outside in the dark. I return to dealer and speak with service person Rob who had no idea. Rob is one of two service managers. I find it hard to believe that a service manager would not look over a vehicle before it goes back to the costumer. Rob down plays the issue and tells me to reach out to the other service manager Jim. Talk about a bottom notch service department. I will return to see if issue will be resolved or I will be reaching out to my attorney. Would give 0 stars if possible. STAY AWAY if you care about your vehicles. Had no problem taking my over thousand dollars in repairs but has no respect for their costumer base when presented with an issue. Will never return for service or to purchase a vehicle from the Crowley group based on this experience. More
by KyanBayli91
Employees Worked With
Rob, Tim Stroker
November 27, 2018
A dealership that cares about their customers Mark G., Mark C., Gene and everyone else we met are only part of the staff that go the extra mile to make their customers feel welcome & like they’re Mark G., Mark C., Gene and everyone else we met are only part of the staff that go the extra mile to make their customers feel welcome & like they’re ‘family’. You couldn’t go wrong dealing with the Crowley Jeep folks. More
by retired11
Employees Worked With
Mark Giannone, Gene Yeager, Phil Lebel, Mark Carlone
November 26, 2018
Easy to work with! My wife and I recently purchased a used vehicle from Crowley Nissan. The staff we worked with took care of us every step of the way. From the moment w My wife and I recently purchased a used vehicle from Crowley Nissan. The staff we worked with took care of us every step of the way. From the moment we walked in the door there was no pressure and the easy going atmosphere gave us the time WE needed to make our decision. More
by Kensington685
Employees Worked With
Dominic Jimerson, AJ, Kara
November 26, 2018
Very pleased We had a very pleasant experience with Crowley Chrysler Jeep;, both Gene and Jon were professional, no hard sell. They made the purchase enjoyable, G We had a very pleasant experience with Crowley Chrysler Jeep;, both Gene and Jon were professional, no hard sell. They made the purchase enjoyable, Gene has the patience of a saint hooking up our apple phone to our new Jeep to make and receive telephone calls. I would recommend this dealership to anyone. More
by Charlie E
Employees Worked With
Gene Yeager and Jon Bryant
November 25, 2018
Very attentive staff I just bought my 2018 jeep compass and was very pleased with buying process. The sales manager Kevin was very responsive and the product expert Chris I just bought my 2018 jeep compass and was very pleased with buying process. The sales manager Kevin was very responsive and the product expert Chris showed me all of technology the vehicle had to offer, I didn't feel rushed. This was the 4th vehicle purchased at Crowley, they re great More
by Tutti
Employees Worked With
Kevin bailey;chris
November 20, 2018
Best deal, no nonsense Found the best deal on a 2019 Cherokee. Very good support during the purchase. Was a very pleasant experience, no pressure, answered all questions a Found the best deal on a 2019 Cherokee. Very good support during the purchase. Was a very pleasant experience, no pressure, answered all questions and was comfortable More
by tkarkeys@comcast.net
Employees Worked With
Mark Giannone, Mark Carlone
November 20, 2018
Easy to work with I was in the process of buying another car from a different dealership and happened to be in Crowley with my wife while she was buying a wrangler. Out I was in the process of buying another car from a different dealership and happened to be in Crowley with my wife while she was buying a wrangler. Out of curiosity I started looking at the Grand Cherokee and they were great about it. No pressure and they knew I wasn’t really in the market for one. They worked with me on price and next thing I know I’m in a new car. Chris and Jon are wonderful! More
by Milford2025
Employees Worked With
Jon
November 18, 2018
First time with Crowley Walked in looking for options and comparing to other dealerships I shopped at. Easily the best price around for my 18 Grand Cherokee. Non-nonsense ap Walked in looking for options and comparing to other dealerships I shopped at. Easily the best price around for my 18 Grand Cherokee. Non-nonsense approach and easy to discuss the buying process with. Highly recommend! More
by jes06021
Employees Worked With
Ted Owczynko
November 16, 2018
Over the top customer care This was our first visit to Crowley, Purchased a Jeep Compass for my Daughter and sales person Gene treated my daughter like a daughter and Jon in fin This was our first visit to Crowley, Purchased a Jeep Compass for my Daughter and sales person Gene treated my daughter like a daughter and Jon in finance was great. All around great experience with everyone we meant there right down to the girl at the front desk that made popcorn for my grand daughter! Would recommend Crowley to anyone looking for a Jeep or Ram/Dodge More
by Loulori10
Employees Worked With
Gene
