I was shopping for a used Jeep Grand Cherokee and after thorough research, I decided to go with Crowley Chrysler Dodge Jeep in Bristol, CT.
The staff was very attentive and professional. The facility was clean and followed covid protocol. I was greeted by the Sales Manager Jon and he seemed genuinely happy to meet me and was very polite. Then I was introduced to Gene who did some preliminary paperwork for the purpose of test driving. He also went over some of the key features of the vehicle and was also genuinely friendly and was quite passionate about his role. I decided to purchase my test drive vehicle and the process was pretty standard. I did need a service for the car after having it for two days and I can honestly say that the service department did not disappoint. Howard, the used car sales manager, was very involved in getting me in and taking care of the issue. He followed up with a phone call two days later to confirm that I was pleased with the service and repair quality. This dealership has a team that works together. I have had experience with dealerships that will have different departments blaming each other and not taking responsibility for the issue at hand, but this is not one of them.
I will continue to have all my service needs performed at this dealership and will greatly consider them as my first choice when deciding on another purchase, as well as recommend them to all my associates. They definitely live up to their reputation.