Crowley Chrysler Jeep Dodge Ram

We went to buy a new jeep after seeing several online that we liked. Our initial visit went fine. Salesman showed us the model we liked and explained some of the features briefly. Went for a test drive a that we liked. Our initial visit went fine. Salesman showed us the model we liked and explained some of the features briefly. Went for a test drive and put a deposit on the jeep. Paperwork was done and we were to return later that week for pickup. That was a much different story. It was busy when we got there and we saw our salesman briefly before going in to see finance manager. He turned out to quite rude and sarcastic when we didn't buy service plan. Actually said we should have saved more money! I was starting to have doubts but turned over bank check towards payment and signed everything. I really came to regret that later. When we came out our salesman was gone on a test drive. Our jeep's plates were on a table there. We sat for a while and then the manager came and asked [ very exasperated] if any one had put our plates on. We said no and he rolled his eyes as if angry. He put them on and told us we could leave. I asked about the service department and he said to come back another time and they would explain about the service and to be sure and award them 5 stars on the survey questions we would be receiving. Fat Chance of That! We were already sorry we had gone there and had turned over any money. We went out to the parking lot area ourselves and got the jeep. We felt totally neglected and "pushed out the door" as soon as our money was turned over. You wouldn't think so, but the rudeness we experienced has actually changed our feelings about the car. Most features were not explained to us and some we still can't work. I have never been back and don't want to go there again after that. Their attitudes were terrible. We are actually thinking of getting something else even though it will be a loss. I have bought probably 12 cars in my lifetime and believe me that was my worst experience ever!!! They were disinterested and rude. More

Run away from this dealership as fast as possible. Once you use their services once, your phone number will be placed on a robo-call listing, which we have found is impossible to stop. When I tried to addr you use their services once, your phone number will be placed on a robo-call listing, which we have found is impossible to stop. When I tried to address this with Mike the General Manager, he was rude and obnoxious, and the rest of the staff was also not helpful. Ken Crowley says if you are not happy, he wants to hear about it, but no one knows how to connect me to him. DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS OR YOUR PHONE NUMBER!!!! More

They convince you to get into a vehicle you really can't afford and when you realize it 12 hours later, they keep your deposit . Bad business can't afford and when you realize it 12 hours later, they keep your deposit . Bad business More

Ken Crowley is true to his word- if you are not happy he wants to know. We purchased a 2013 Jeep Wrangler in June and had to bring it back to service several times for continued leaks. We were frustrated as wants to know. We purchased a 2013 Jeep Wrangler in June and had to bring it back to service several times for continued leaks. We were frustrated as the problem could not get resolved and called Ken Crowley. Ken and the staff made arrangements for us to get a new Jeep without any hassle. we could not be more pleased with our experience at Crowley Jeep and Dodge as we also purchased a 2013 Avenger. A special thank you to Andy, Ted and all of the Crowley team for your help. Bill Burgos More

Brought my Dakota in for a rough running situation, check engine light on showing misfire cyl 5. Diagnosis was bad plug wires and and a misaligned fuel injector causing a gas smell. $513 later, I picked up t engine light on showing misfire cyl 5. Diagnosis was bad plug wires and and a misaligned fuel injector causing a gas smell. $513 later, I picked up the truck with no vent, floor, or dashboard air flow. I went back in and asked the service writer if the technicians had done any work on the interior and was told they only were working under the hood. He asked if I wanted to call tomorrow (Sat.) to make an appointment for that new unrelated problem. I declined. Why wouldn't he have asked me to make an appointment then and there? Because he was off till Thursday. I left and the truck started running rough again within 12 miles. After showing the vehicle to another mechanic, it was determined the a vaccuum hose leading to the dashboard was disconnected. Reconnecting the hose corrected the dashboard vent switch problem, but didn't affect the rough running problem. Consider me a fan of never giving Crowley Dodge another nickel. More

I visited the dealership this past weekend. I was in the market for a new vehicle. I met a sales consulant and talked about what I was looking for. He showed me the vehicles I was interested in and we took market for a new vehicle. I met a sales consulant and talked about what I was looking for. He showed me the vehicles I was interested in and we took one for a test drive. When we got back he took down some additional information and went to work with the sales manager. The sales manager came out and we discussed the numbers. I informed them that I wanted to think about it and would be back the next day to put a deposit down as they didn't have the vehicle that I wanted, but would be willing to get it for me. When I returned the following evening, I walked into the showroom and it was quite busy, but there were some employees that were sitting and talking to each other. So I walked out and looked around at a few vehicles. After a few minutes, I went back into the showroom and there were some additional employees hanging around and talking to each other. Since nobody bothered to greet me or ask if there was anything I was looking for, I walked out and called the sales manager. I left him a voice mail (since he was with a customer) explaining the lack of customer service and that I would be taking my business elsewhere. I am glad that this happened because I was able to find another dealership that offers much better customer service than what Crowley displayed that evening. I have told my friends and family about the experience that I had there and that I will never go back there for a vehicle. More