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Crowley Chrysler Jeep Dodge Ram
Bristol, CT
1,302 Reviews
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April 30, 2011
This was the best buying experience I ever had. I was made to feel as if I was the only customer and was given their undivided attention. I didn't feel as if I was being pushed into anything. They did ev made to feel as if I was the only customer and was given their undivided attention. I didn't feel as if I was being pushed into anything. They did everything in their power to make sure I received the vehicle I wanted. There is only one area I wish they would address when purchasing the vehicle is any additional items or services available. Upon pick up I was told about a protection package for the paint and interior. Since I was not picking up the car for 5 days, I could have purchased it and had it completed upon delivery to me. I will definitley recommend this dealer to friends and will return in the future. More
by dgresh
Employees Worked With
Kevin Westcott; Adam, Tom Modeen, Mark Carlone
August 30, 2006
After having brake service due to normal wear, the vehicle started leaking brake fluid because they did not secure all the valves. After I returned to the dealership to get the leak fixed I was only vehicle started leaking brake fluid because they did not secure all the valves. After I returned to the dealership to get the leak fixed I was only able to travel about a half a mile down the road before ai had to return to the service department because the vehicle had little acceleration power and stalled. I was barely able to make it back to the dealer before the vehicle lost all engine power. THis time they forgot to secure the vacumm line. To make up for their poor customer service to me the Service Representative promised me a free detailing job and oil change in writing, and also indicated in writing that this had no expiration date. When I later returned to the dealer for service the Service Department at Crowley VW the Manager refused to honor the free detailing and oil change stating that the Service Rep didn't work there any more-- that he had moved to a different VW dealership and I could go see him there and ask for the free service . I found this suggestion to be especially insulting on top of all the poor mechanical service performance by Crowley More
by mehme
