Crowley Chrysler Jeep Dodge Ram

We have a 2019 Cherokee that met a coyote on the highway who liked the cars front end. We brought it to Crowley Auto Body, where we leased the car. The next day they called to let us know how they were go who liked the cars front end. We brought it to Crowley Auto Body, where we leased the car. The next day they called to let us know how they were going to repair it and how long it would take. We were in constant contact with Brandon, the service rep who kept us well informed of the progress. We were away when the car was completed a week early and we were told there is no rush to get it and they would keep it inside at night so nothing would happen to it. We were very pleased with the above and beyond service we received from Brandon and the people at Crowley More

Unbelievably friendly and professional staff! We were treated like family from the moment we stepped into the dealership and were never pushed or pressured! Ted Owczynko was fantastic from the moment treated like family from the moment we stepped into the dealership and were never pushed or pressured! Ted Owczynko was fantastic from the moment we met. He took his time to show us options and explain features we were unaware of. Not once did he pressure us into any purchase and made us feel comfortable with our decisions. From day one we were treated wonderfully. The dealership was clean and sanitized. The Crowley team treated us professionally from the moment we stepped foot into the building. Our questions were answered and options were explained. We were not pushed or pressured at all to make a purchase. We honestly felt like they treated us as if we were part of their family. I have worked in customer service field for over 30 years and the Crowley Team/Family got it right! We have purchased three vehicles from Crowley and they have remained consistent in their approach. You honestly do not feel pressured and no matter who you speak with, you are greeted with a smile and receive helpful answers. James and Nick were great on the day we picked up the Jeep and Kate made us feel completely comfortable filling out the paperwork. She did NOT treat it as simply a financial transaction but rather made us feel comfortable, like family, and took her time to explain options and choices. We did not feel rushed at all. This was an absolutely wonderful way to cap off the purchase. We can't thank you enough for everything. Mark and Ted were the best and we will, without doubt, send our friends and family their way when looking for their next vehicle. Thank you for a wonderful experience and a long lasting relationship. More

I was very pleased with the service experience I had at Crowley on Route 6 in Bristol. I got there early for my appointment and they took me in immediately with no waiting! Everyone was very friendly and Crowley on Route 6 in Bristol. I got there early for my appointment and they took me in immediately with no waiting! Everyone was very friendly and helpful and explained everything along the way! I have all my vehicle service done at this location and I'm always extremely happy with the results! More

Took my jeep to Crowley to be service and the mechanic took my jeep for a test drive and ended up being totaled by another car that ran a red light...Crowley hasn't even offered to help me get another car took my jeep for a test drive and ended up being totaled by another car that ran a red light...Crowley hasn't even offered to help me get another car... More

I was shopping for a used Jeep Grand Cherokee and after thorough research, I decided to go with Crowley Chrysler Dodge Jeep in Bristol, CT. The staff was very attentive and professional. The facility was thorough research, I decided to go with Crowley Chrysler Dodge Jeep in Bristol, CT. The staff was very attentive and professional. The facility was clean and followed covid protocol. I was greeted by the Sales Manager Jon and he seemed genuinely happy to meet me and was very polite. Then I was introduced to Gene who did some preliminary paperwork for the purpose of test driving. He also went over some of the key features of the vehicle and was also genuinely friendly and was quite passionate about his role. I decided to purchase my test drive vehicle and the process was pretty standard. I did need a service for the car after having it for two days and I can honestly say that the service department did not disappoint. Howard, the used car sales manager, was very involved in getting me in and taking care of the issue. He followed up with a phone call two days later to confirm that I was pleased with the service and repair quality. This dealership has a team that works together. I have had experience with dealerships that will have different departments blaming each other and not taking responsibility for the issue at hand, but this is not one of them. I will continue to have all my service needs performed at this dealership and will greatly consider them as my first choice when deciding on another purchase, as well as recommend them to all my associates. They definitely live up to their reputation. More

great experience overall. very informative. answered my questions. sale went smoothly and quickly. why do you need 25 words? should be as many words as necessary for review. questions. sale went smoothly and quickly. why do you need 25 words? should be as many words as necessary for review. More

Had a very pleasant experience. Everyone was so nice and very helpful, If I ever need another car or to do any other kind of business I will be sure to go back. very helpful, If I ever need another car or to do any other kind of business I will be sure to go back. More

Professional and the deal went smoothly. Finance guy had paperwork in order and took time to explain everything fully. Happy with the dealership and liked the overall atmosphere. paperwork in order and took time to explain everything fully. Happy with the dealership and liked the overall atmosphere. More

The people are knowledgeable and give excellent service. They are on time and friendly. I know I can count on them to properly take care of my vehicle. They are on time and friendly. I know I can count on them to properly take care of my vehicle. More

Professional, helpful, courteous. Answered my questions. Patient. Was busy the day I was there but took time to take care of me and did not rush me Patient. Was busy the day I was there but took time to take care of me and did not rush me More