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Crowley Nissan

Bristol, CT

4.7
701 Reviews

1451 Farmington Ave

Bristol, CT

06010

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Showing 701 reviews

December 22, 2025

First off, my salesperson, Stephanie Jacob was the most helpful and knowledgeable salesperson i have ever dealt with with all the cars i have purchased. She took her time and explained everything to me unl More

by wein1mann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Jacob
Dec 23, 2025 -

Crowley Nissan responded

Hello, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Stephanie Jacob provided such a helpful, knowledgeable, and thorough car-buying experience. She truly takes pride in making sure her customers feel informed and comfortable every step of the way—not just focused on the sale. Your kind words mean a lot to Stephanie and our entire team, and we’re grateful you chose Crowley Nissan. We look forward to assisting you again in the future! Best Wishes, Jason Fontaine Executive Manager Crowley Nissan

December 17, 2025

I am a returning customer and have dealt with this dealership for years. The sales experience and service ar3 exceptional. More

by larrywich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Jacob, Brian Jacob, Javier Martinez
Dec 17, 2025 -

Crowley Nissan responded

Hi Larry, thank you for sharing your experience. We’re glad to hear you’ve continued returning over the years and that both sales and service have taken great care of you. Please reach out if you need anything.

December 02, 2025

I just leased a 2026 Nissan Rogue and couldn’t be happier with my experience. Stephanie was hands-down the best salesperson I’ve worked with—patient, transparent, and never pushy. She took the time to unders More

by Lia Aloia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harvey Marrero, Stephanie Jacob
Dec 03, 2025 -

Crowley Nissan responded

Hi Lia, Thank you for the amazing review! We’re so happy to hear your 2026 Nissan Rogue leasing experience was a great one. Stephanie is fantastic at making sure customers feel informed, comfortable, and confident throughout the process, and it’s wonderful to know she delivered that for you. We’re glad the rest of the Crowley Nissan team helped make everything smooth and straightforward as well. Enjoy your new Rogue, and thank you for choosing us! Best Wishes, Jason Fontaine Executive Manager Crowley Nissan

December 01, 2025

My husband and I are repeat customers at Crowley Nissan. I recently purchased a 2025 Nissan Pathfinder in June and we had the joy of working with Stephanie and Jason! They are both the utmost professionals More

by laurs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fontaine, Harvey Marrero, Stephanie Jacob
Dec 01, 2025 -

Crowley Nissan responded

Hi Laurs, Thank you so much for your kind words! We’re thrilled that Stephanie and Jason made your 2025 Pathfinder purchase such a positive and enjoyable experience. Your loyalty and recommendation mean a lot to us, and we’re so glad you continue to enjoy the top-notch service at Crowley Nissan! Sincerely, The Crowley Nissan Team

December 01, 2025

I have bought several cars through Crowley Nissan. The workers I have worked with to help make the transition smooth and easy are Jason, Stephanie, Jake and Steve. Not to mention, the whole staff are More

by Okay20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Fontaine, Jason Fontaine, Harvey Marrero, Steve Chagnon, Stephanie Jacob, Brian Jacob
Dec 01, 2025 -

Crowley Nissan responded

Hello, We’re so grateful for your loyalty and kind words! It’s wonderful to hear that Jason, Stephanie, Jake, Steve, and our entire team make each car-buying experience such a positive one. Knowing that your purchases bring you happiness and joy makes all our efforts worthwhile, thank you for being a valued part of the Crowley Nissan family! Sincerely, The Crowley Nissan Team

November 29, 2025

I recently purchased my 2025 Nissan Rogue from Stephanie, and the entire experience filled me with absolute happiness, joy, and pure thrill! From the moment I walked in, Stephanie made me feel genuinely valu More

by CARGUY91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Mantello, Harvey Marrero, Stephanie Jacob
Dec 01, 2025 -

Crowley Nissan responded

Hello, Thank you so much for sharing this amazing review! We’re thrilled to hear that your experience with Stephanie made your purchase so joyful and exciting. She truly loves what she does, and it’s wonderful to know her enthusiasm and care made such a difference. We’re grateful for your recommendation and honored that you chose Crowley Nissan. Enjoy every moment in your new Rogue, and please don’t hesitate to reach out if you ever need anything! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

November 26, 2025

I was greeted by Crystal and let me just say how WONDERFUL she is! I had such a great experience thanks to her. The customer service was great and I’ll be back for future services as well. More

by Chloe Castaneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Cepeda
Nov 26, 2025 -

Crowley Nissan responded

Hi Chloe, We’re so happy to hear about your great experience with Crystal! Her friendly service makes a big difference, and we’re glad it made your visit enjoyable. We can’t wait to welcome you back to Crowley Nissan for your future service needs! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

November 25, 2025

I absolutely LOVE my 2026 Nissan Rogue! Every drive fills me with genuine joy and happiness...from the smooth ride to the comfortable interior and advanced features, this vehicle has everyt More

by Lola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Mantello, Stephanie Jacob
Nov 26, 2025 -

Crowley Nissan responded

Hi Lola, Thank you for the amazing review! We’re thrilled to hear how much you love your 2026 Rogue. We're glad the features, comfort, and drive are everything you wanted. And we’re happy Stephanie provided such a smooth, helpful, and enjoyable experience. Enjoy every mile in your new Rogue! Sincerely, Jason Fontaine Executive Manager Crowley Nissan

September 11, 2025

The service department at this dealership are nothing but crooks. They are lying, deceiving, and misleading people. I have been servicing my car at this Nissan dealer in the past 5 years and every time after More

by Ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2025 -

Crowley Nissan responded

Hi Ned, Thank you for sharing your feedback. We take all customer concerns seriously, and we’re sorry to hear about your recent experience. However, we would like to clarify a few important details to ensure accuracy. When you visited us regarding your transmission concern, our Service Manager explained that a diagnostic fee would be required. As a courtesy, we offered to help reduce the cost, and also advised that if the issue was determined to be covered under any applicable warranty, the diagnostic fee would be waived entirely. At that time, you chose to decline the diagnostic service. A few days later, you returned with a concern regarding your battery. Our records indicate that the battery was purchased in November 2022. While the warranty is valid for 84 months, the terms specify that only the first 24 months are covered at 100%. After that period, the coverage continues on a pro-rated basis depending on the time elapsed since the original purchase. In your case, 34 months had passed, which entitled you to 50% coverage under the warranty. After discussing these terms, you declined the replacement. We also reviewed the original transaction from November of 2022 and confirmed the total amount paid for the battery was $292.45 via credit card. There is no record of any additional payment beyond that. We understand your frustration, and we want to assure you that our team adheres strictly to Nissan’s warranty guidelines and service procedures. If you wish to pursue this matter further, we recommend continuing to work with Nissan Consumer Affairs, who can assist in reviewing your case in greater detail. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

April 16, 2025

So happy with my experience with Crowley Nissan! Informative, and supportive! Thanks sales consultant Dave Perrizi for all the support! My Nissan Rouge is the perfect fit for my lifestyle! More

by Longwi.2288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Perrizi
Apr 16, 2025 -

Crowley Nissan responded

Hello, Thank you for your kind review. We’re pleased to hear your experience with Crowley Nissan was both informative and supportive. Dave will be glad to know he made a positive impact. Congratulations on your new Nissan Rogue, we’re delighted it suits your lifestyle so well. Please don’t hesitate to reach out if we can assist you in the future. Sincerely, Jason Fontaine Executive Manager Crowley Nissan

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