Crowley Nissan

Quick and Easy The service manager was excellent especially during this COVID-19 time. I was helped quickly and told where I could go to wait. He checked in to tel The service manager was excellent especially during this COVID-19 time. I was helped quickly and told where I could go to wait. He checked in to tell me what was happening and in no time I was done and on my way. Very very pleased. More

The Service was great, car was ready when promised. Staff was courteous, especially with these uncertain times (CoVid19). Definitely recommend as a Nissan service center. was courteous, especially with these uncertain times (CoVid19). Definitely recommend as a Nissan service center. More

Excellent! The employees at Crowley Nissan can't be any nicer or more accommodating! They always look out for m y best interest and their deals and Sales Team a The employees at Crowley Nissan can't be any nicer or more accommodating! They always look out for m y best interest and their deals and Sales Team are awesome! I love my Nissan Rogue Sport and this is my 3rd! :) More

Sales staff was great, service is not impressive though. We bought 2 Nissan vehicles from Crowley because the SALES staff was GREAT. The service department however was not impressive. My 2019 Sentra We bought 2 Nissan vehicles from Crowley because the SALES staff was GREAT. The service department however was not impressive. My 2019 Sentra has 2 sets of tires, one summer, one winter. All tires have Nissan TPMS sensors, and are all Nissan rims, but for some reason this confuses the service techs (this was put on several service tickets, even in ALL CAPS, and still not done right). Of the 25000 miles on the car, 11000 have been done with "TPMS Fault" light on because they couldn't figure out how to load the winter set into the car's memory. They goofed it up so bad the last time that the car wouldn't even recognize its summer tires either. After another visit specifically for this issue, they finally got the fault cleared, but I'm sure in 8 months the headache will start over. My wife's 2018 Pathfinder went in for regular oil service at the 18 month mark, with 24,000 mile on the odometer. The service staff told her the REAR brakes were "completely gone, metal to metal" and told her the vehicle was unsafe to drive. She was unable to reach me at work, and the staff freaked her out that the repair must be done right away. 2 hours and $413 later she finally left the dealership and got a hold of me. I reviewed her scary experience, and asked what her FRONT brakes were measured at...9mm. 18 month old vehicle, front brakes 9mm, and rear brakes are already metal to metal and NOT covered by warranty??? I called the service dept, told them I was NOT happy, and they shuffled me around to several people until I finally I got the manager. I asked him why my wife was fear-factored into paying over $400 for what should be a warranty repair for a catastrophic failure. He proceeded to explain to me in a condescending manner that "it's normal for the REAR brakes to be completely used up in 18 months, and 24,000 miles"... I pulled the xx flag, told him that I am a mechanic and said there's nothing short of a catastrophic failure that would destroy the REAR brakes yet leave the front pads at a very healthy 9mm. Then he tried to tell me that "rear brakes only last 18 months because they are much smaller then the front" (more xx), and he's offering to have me visit the dealership so he can show me a new rear pad next to a front pad so i can see the difference.... NOW I'm offended, and I don't know if they really found bad brakes, or saw my wife as a person they could fleece a bogus service fee out of. After reminding him that I just got finished BUILDING a braking system for an SUV from the lines up, and again call the xx flag on his fees, he changes his tune. He then said "my tech's did nothing wrong, but they should have gone through me so I could give a "one time" waiver for the fees."... He said he will now refund the money, and wanted to connect me to the cashier. I said I'm 60 miles out, so he needed to contact my wife since it was her card that paid. Later that night, I asked my wife if he called her back and refunded the money. She said he had called, and asked her if she had talked to me. When my wife said she "Yes I talked to my husband", he said OK, hung up, and connected her to the cashier without another word, not to mention an apology. Completely UNSATISFACTORY! To make matters wore, my wife's Pathfinder started having MORE problems last week: This time the transmission is making a whirring sound and having severe lock-up issues..... at only 2 YEARS OLD, and under 30,000 miles!!!!! Called Crowley, for an appointment, and they told us we would have to pay for a rental while the vehicle is getting MORE WARRANTY repairs.... xxx? We are paying for a NEW vehicle, opted for the extended warranty, it's still under the FACTORY warranty, and we have to pay rental fees on top of paying for a vehicle that doesn't work???? Wrong answer, but I figured I would fight that battle later. The vehicle's tranny got worse the next day, and we called Executive Nissan (closer to home) because it wouldn't make it back to Crowley. Executive got it right in, and they said that if the issues are truly warranty repairs, the rental fees would be covered by Nissan (Crowley would not tell us that.)... Come to fund out the transmission fluid flows and pressures were all bad, and the transfer case was cracked and leaking oil (TOTALLY covered by the warranty).... When we called Crowley Service staff to tell the vehicle became unsafe and had to be taken to Executive, the service staff simply said "OK" and hung up, almost like they were relieved they didn't have to deal with the car. Two major issues with a vehicle less than 2 years/30,000 miles? LAST Nissan we're buying, and our next car WON'T be from Crowley. More

Service and purchases I have purchased several vehicles through the years at Crowley and have experienced extraordinary professionalism with everyone I had to deal with, fr I have purchased several vehicles through the years at Crowley and have experienced extraordinary professionalism with everyone I had to deal with, from the sales rep to the finance manager to the general manager. Each person was attentive and accommodating to my needs. My vehicles have been serviced there and again service was done to fit into my schedule, and any repairs, recalls, or service was explained precisely. Chandler was the sales rep I dealt with. I found him to be very polite and knowledgeable. I would highly recommend this dealership. More

Time to purchase new car Lawanda P was excellent and kept in touch with us with updates of vehicles. When it came time she was very knowledgeable and helpful. Made the proce Lawanda P was excellent and kept in touch with us with updates of vehicles. When it came time she was very knowledgeable and helpful. Made the process much easier and I've gone through it many times. Got the vehicle with features wanted and at decent price. Plus 0% financing makes it all the better! We've bought over 7 vehicles from Crowley, both new and used and never any issues. More

4-Time Customer This is the 4th vehicle we have either leased or purchased from Crowley. The staff is always friendly and service is great. We love our Rogue and Fr This is the 4th vehicle we have either leased or purchased from Crowley. The staff is always friendly and service is great. We love our Rogue and Frontier vehicles! Crowley made the purchase/lease very smooth. Lawanda made sure we were up to speed on all the new enhancements on my new Rogue! We always have great service when we take our vehicles in for oil changes as well. More

Bought a used Colorado from Crowley. Have used Crowley numerous times in the past for vehicles and service and never had any issues. Was always handled with professionalism and perfect service. I took the numerous times in the past for vehicles and service and never had any issues. Was always handled with professionalism and perfect service. I took the Colorado in under warranty due to a vibration I was getting. They rebalanced the tires however that only changed the speed at which I was getting the vibration. I called and spoke to the assistant service manager Josh and told him that I was still getting a vibration around 40mph but was getting a violent shake at 70mph. Josh laughed and said “any truck you drive that fast will get a violent shake.” I insisted that I have owed trucks previously and to make a statement like that is absurd and he disagreed. He reluctantly took the vehicle back in to find that one of the tires was out of round. The vehicle no longer shakes as violently at 80 but my vibration issue has not gone away. I am not sure if it is because it was a used vehicle that Crowley doesn’t want to work on or what but I do not feel like I would get the same level of service if I tried to bring it back again. Once again, love Crowley and this is the only time I’ve had bad service. More

New Nissan owner sending this note as a shout out to the Crowley Nissan staff, Bristol CT. My recent purchase was handled so professionally and swift. The team comprised of Dana Willette, Mr. Miceli, Financ Crowley Nissan staff, Bristol CT. My recent purchase was handled so professionally and swift. The team comprised of Dana Willette, Mr. Miceli, Finance and Service. Their approach to selling a vehicle is top notch and enjoyable. The experience exceeded my expectations. I will certainly share my experience with others. Ask for Dana Willette for your next car purchase!!! Mr. Crowley, no need to worry about your Bristol CT team, they sell a car with great passion. My thanks to all! More

New Car purchase experience I recently purchased a 2019 Nissan Rogue with Premium package. From day one, my interaction with Darin Miceli and then Dana Willette was exceptional. I recently purchased a 2019 Nissan Rogue with Premium package. From day one, my interaction with Darin Miceli and then Dana Willette was exceptional. I was treated as family. Our discussions and negotiation were up front and honest. Together we explored the various options and ways we could make this situation a win-win for all of us. There was no game playing. There was no hard core pressure selling. It was a mutual partnering of ideas to make available to me the best possible deal that could be made. Once completed, I was turned over first to Kate Crowley who was willing to work with me to my benefit, to find the best possible solution to protecting my asset with a fair and valuable warranty package. (Love the free oil changes and tire rotations in the package for the life of the vehicle.) Kate is sharp! Smart, knowledgeable and the best part...she made me feel important. Dana then explained in great detail the total car features, bells and whistles and made sure I drove out of there as a pro. Before I left he introduced me to the service team and made my first appointment for an oil change for me. They even followed up with me over the phone to ensure my total satisfaction. Darin went to great lengths to oversee the entire process and ensure my questions were answered to my total satisfaction. He was relentless in assuring me that no other dealer would be able to match the overall package provided to me by Crowley Nissan. This is my seventh auto purchase at Crowley in my life time. I will be back and i will refer friends and family to them. These three people are fine examples of how the industry should work and are to be commended. Thank you for everything...Tom Lorenzetti, Bristol, CT More