Crown Auto Sales

!!!!! PLEASE READ BEFORE BUYING!!!!! We bought a 2017 BMW from here in March, and I wish I would have listened to my gut about this place. The night we were driving the car home (right after purchasing) BMW from here in March, and I wish I would have listened to my gut about this place. The night we were driving the car home (right after purchasing) the drivetrain error came on along with the check engine light. I immediately text Tyler, our salesperson. It was a Thursday and he told us to bring it on the following Monday. Of course once you drive off of the lot they treat you like they could care less. They had the car the whole day and when we called before closing to see what the deal was, they just said the light wasn’t on. Driving home, the light and error came back on. We’ve spent thousands of dollars just trying to get estimates and attempts to at least get it drivable. My son is heartbroken as we all are. He can’t even take the college courses he needs to because his new car isn’t safe. The consensus is that the BMW needs a full engine replacement which is way more than what we owe on it. It has been driven less than 2000 miles over six months….mostly from taking it to repair shops. The car has been sitting in the front of our house collecting dust for months while we still owe 12k plus insurance. In the grand scheme of things, this is minor, but we were also promised a replacement interior door panel which never arrived. It’s a shame that a business like this is able to continue taking advantage of people. We were told by Tyler that the car was in great condition. I do believe they violated the DTPA. They either knew the issues or just bought it straight from eBay or somewhere and never inspected the vehicle. We are in the process of seeking legal action so please feel free to reach out if you have a similar experience with Crown Auto. More

I thought everything happened very quickly and great with excellent service and a good choice of cars especially the pricing excellent service and a good choice of cars especially the pricing More