BMW of Greensboro

Attempted to build a BMW with the Greensboro group and had the worst car buying experience of my life. After discussing possible individual colors and designing a potential build, Rassami Sisouk moved for had the worst car buying experience of my life. After discussing possible individual colors and designing a potential build, Rassami Sisouk moved forward quickly to make sure my $1000 deposit was taken and stated we would look at finalized build details later. Without reviewing ANY details, I received a text message while at work that my car was finalized and the build was in. I wasn’t certain on the color or particular aspects of the build and did not get the chance to signoff. When I asked for a copy of what was sent, it had a random color and next to the line for the prices it said “BLOCKED,” so I did not even know the final price of the vehicle. I attempted to call Jim Hodges the sales manager, but he had left, and we spoke to Kevin, who was extremely rude and talked over both myself and my wife. I called Jim directly the next day and he said that they did not do anything wrong. I stated I did not even have a final chance to review the paperwork or go over options and details when I was told I would have one, he repeated that they didn’t do anything wrong and hung up on me. He refused to refund my deposit or cancel/change the build and I took my business elsewhere. Had I read the reviews about this dealership swindling people I would have never gone in. AVOID AVOID AVOID BMW of Greensboro. More

I would encourage anyone to avoid this dealership if they have the option. I have been incredibly disappointed with my experience. Their ability to communicate and get back to customers is absolutely atrocio have the option. I have been incredibly disappointed with my experience. Their ability to communicate and get back to customers is absolutely atrocious. Even during the buying process I had trouble getting questions answered and responses back on the phone. After the sale it was rare for me to get a returned call, text message, or email. I was often sent to voicemail, sometimes multiple times in a row with no calls back. It has been almost three months since the purchase and I still don’t have my plates. I haven’t received any updates on when they will arrive and I have had to push hard for new temporary plates. Additionally, I was promised a check three months ago for a repair on something they falsely advertised to me. I have yet to see that check and can get no one to call be back or respond to email or text questions about it. Throughout this process the communicate has been abysmal and when I have talked to someone I get false promises without timelines or follow through. Save yourself the headache and disrespect by choosing another dealer. More

I'd rate this dealership higher, however there's one issue. Alexis Cashwell is a person playing to be advisor. Other than her being rudely unprofessional, she doesn't know what she's talking about. I as issue. Alexis Cashwell is a person playing to be advisor. Other than her being rudely unprofessional, she doesn't know what she's talking about. I asked her for a concern about a vehicle.. she asked me, "What is that?" With an attitude. I'm there to ask her hoping and expecting for her to know! Thankfully the other advisors do know, and explained a lot better. Personally, I feel like she is a waste of time for customers. If you go, DO NOT WASTE YOUR TIME WITH HER. GO TO ANY OTHER ADVISOR BUT HER. More

4.4 (1K) BMW dealer in Greensboro, North CarolinaClosed OVERVIEW VEHICLES UPDATES REVIEWS PHOTOS ABOUT Google review summary 5 4 3 2 1 4.4 (1,001) Reviews Alltrade 31 patie CarolinaClosed OVERVIEW VEHICLES UPDATES REVIEWS PHOTOS ABOUT Google review summary 5 4 3 2 1 4.4 (1,001) Reviews Alltrade 31 patient 26 oil 17 sales manager 16 +6 Sort by Most relevant Newest Highest Lowest Katherine Webster 6 days ago NEW I recently bought my first BMW elsewhere and came to this place with a friend of mine to see if I should get my car serviced there or not. Everything was going very well until I encountered a rude girl. The advisor that helped my friend was … More 1 Shalanda Edwards 20 reviews·10 photos 8 months ago Wanted to say thank you to Micheal Bell the sales rep. He had patience with me after going back n forth for 2 weeks. Mr. Bell was professional and knowledgeable about the vehicles I asked for quotes on. Even tho the finance manager Bobby … More 1 BMW of Greensboro (Owner) 8 months ago Shalanda Edwards, thank you again for taking the time to let us know how we did! Tanner Lehmann 4 reviews·2 photos 5 months ago Had an excellent experience as an out of town buyer and they took care of me. Daniel the GM was professional and straight forward, Bhobie in finance was no non sense and a great guy to chat with and Joe Adams communicated with me and also … More BMW of Greensboro (Owner) 5 months ago :-) Wow! Thank you for rating us so many stars! Alvin Chow Local Guide·17 reviews·27 photos 4 months ago Bought a BMW M850 a few months ago and had a wonderful experience at Crown BMW. My salesperson Chelsey was terrific. She even did all the work to get my insurance transferred to the new car. The sales manager and finance manager also made the transaction very smooth and we settled on a very fair price. 1 BMW of Greensboro (Owner) 4 months ago Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day! Katherine Webster 6 days ago NEW I recently bought my first BMW elsewhere and came to this place with a friend of mine to see if I should get my car serviced there or not. Everything was going very well until I encountered a rude girl. The advisor that helped my friend was amazing, I think his name was Anthony... when we were checking the status of my friend's car, he wasn't around, so we asked the LITTLE GIRL that is playing advisor. I tried to ask, and as I was asking, not only did she give me a little smirk and replied with an attitude, her PERSONAL phone began ringing and answered that instead of helping us! Idk if this is new in customer service to put personal needs before customers or to not be polite, at least, but I did not appreciate that! I would understand if it were an emergency and say, "Excuse me for a moment. I have to take this, but just straight up, ignore the fact we're talking to attend her needs, NOPE!! The way she behaved is unacceptable and should be accountable for it. We eventually got a status update, but it was definitely not from her. When we got checked out, everything was great. the car was clean and all, so I am going back someday, but definitely not to be attended by that little girl. If you want to save yourself a headache, avoid her. It doesn't even sound like she knows what she's doing. Idk about the other advisors, but it would be a better option than her. I hope something gets done about her attitude and lack of knowledge towards customer service More