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Crown Buick GMC
St. Petersburg, FL
3,703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,703 Reviews of Crown Buick GMC
December 05, 2014
Great price & car - Lousy Service & experience I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales pe I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales person #1 for later that day. While on hold, I began filling out their Internet quote form. 2) The Internet quote triggered a call from Tammy Wagner, which confused me as I had already arranged a test drive with sales person #1. Upon arriving, Tammy explained that they were going to share the sales commission although she completely dominated the conversation and deal. 3) The Internet quote was lower than the price they offered me in person and I was told the Internet quote was an error. (The Internet quote was honored.) I asked for a copy of the Carfax report but was told that it was not available any longer because they had marked the car as sold. (I later downloaded it by retrieving it from the Crown web site, as my car was still listed for sale.) 4) The purchase process was terribly long, especially as I was paying with a certified check. This led to ... 5) Sales person #1 reached the end of his day and left. Unfortunately, he had the only key to my car in his pocket. 6) The GM offered to have the car delivered and for an extra key to be cut. Half way on our way home from St. Pete to Palm Harbor, they called and said sales person #1 had come back with the key. We returned to pick up the car. 7) By now, it was rush hour. And it started raining and was getting dark. I flipped on the headlights and my wife, ahead of me in her car, called me to tell me that one of the headlights was out. 8) We called the next day and left a message for Tammy about the headlight. We received no callback. I emailed on Sunday evening that I would be writing to the GM and she responded immediately that I would be contacted the next morning by the Used Car Manager. No call was ever received. 9) I wrote a letter to the GM about the above and received a call from Tammy saying they wanted to make this right and asked me to bring the car in. My letter included that information that the power locks didn't work and they obviously knew this but failed to tell me this while considering the purchase. The Carfax report stated that the lights had been serviced by Crown. 10) I brought the car in and Tammy wrote down that the following needed to be fixed: a) headlight; b) fog light; c) power locks; and d) key fob. 11) Tammy contacted me via email instead of phone about picking up the car. 12) I picked up the car very early, around 8:30 AM. I was simply handed the keys without any information of what was done. The car wasn't even sprayed down. 13) The headlight was fixed. No other issue was resolved. No key, as promised by the GM verbally, was ever provided. I had to have a 2nd key cut at $175 by Mazda. 14) No follow-up call was ever received to see if I was satisfied. I obviously did not make an outgoing call to Crown as I feared any further complaint would be like sending your steak back because it wasn't cooked properly and you don't know exactly what happened to your steak once you sent it back. This was an extremely disappointing experience. We are planning on buying a second car and Tammy and the dealership were aware of this, but there is no way we will even consider any Crown dealership. More
by slaghuis
Employees Worked With
Tammy Wagner
December 03, 2014
Same Dealer 18 yrs.later- consistently Great So many cars - choices galore - once our sales-dude (Doug Ramon) heard our needs, he so gently steered us to the car we needed, not what we thought we So many cars - choices galore - once our sales-dude (Doug Ramon) heard our needs, he so gently steered us to the car we needed, not what we thought we wanted, and even saved us big bucks! So helpful, knowledgeable, & professional. Now we are happily "tooling" down the road with the $ he saved us still in the bank. More
by pianopicr
Employees Worked With
Doug Ramon
December 03, 2014
Sales to Service Bought my SUV from Crown in April of 2014 and have had it serviced twice. From the sales experience to service I would give Crown 5 stars across the b Bought my SUV from Crown in April of 2014 and have had it serviced twice. From the sales experience to service I would give Crown 5 stars across the board. More
by DonZurbrick
Employees Worked With
Doug Ramon, Michael Gregory, Dean Lillquist
December 02, 2014
Excellent Service!! Last week, I brought my 2013 Acadia Denali in for service and Bill and the rest of the staff were great. I was in and out of there in less than an ho Last week, I brought my 2013 Acadia Denali in for service and Bill and the rest of the staff were great. I was in and out of there in less than an hour. If you are looking to purchase a vehicle I highly recommend going over to Crown Buick GMC, you won't regret it! More
by free fall
Employees Worked With
William Hevel
November 29, 2014
A pleasure Had the pleasure today of buying a 2015 Terrain from Lou Amelio., He had complete knowledge of his product and mastery of the buying process. He was a Had the pleasure today of buying a 2015 Terrain from Lou Amelio., He had complete knowledge of his product and mastery of the buying process. He was attentive but not pushy laying out options but letting us decide. This is the second vehicle .I've bought from this dealership because of people like Lou. It was a pleasure dealing with Lou and I will be back More
by GymiGerm
Employees Worked With
Lou Amelio
November 29, 2014
Great! Mike Clark went above and beyond to make sure I got the deal I wanted. I love my Buick Encore and will go back to Crown for my next Buick. Kudos to Mi Mike Clark went above and beyond to make sure I got the deal I wanted. I love my Buick Encore and will go back to Crown for my next Buick. Kudos to Mike Clark and Crown Buick! More
by susan.ellen.581
Employees Worked With
George Ormiston, Mike Clark
November 25, 2014
Awesome customer service I have brought my Enclave to Crown Automotime on a few occasions and each time was better than the last. Micheal Gregory has been my service person an I have brought my Enclave to Crown Automotime on a few occasions and each time was better than the last. Micheal Gregory has been my service person and always takes care of my car professionally. .he is personable and always tells me upfront before the work is done. I never wait more than 24 hours for an appointment. I highly recommend Crown auto and plan to buy my next car here from Tom. More
by charlene.sills.1
Employees Worked With
Mike Mathis, Tom Chenel, Michael Gregory
November 22, 2014
OUTSTANDING! Micheal Gregory provided my family and I with outstanding customer service. He went above and beyond to make sure we found the right car for myself an Micheal Gregory provided my family and I with outstanding customer service. He went above and beyond to make sure we found the right car for myself and my family. I hardly recommend him!! More
by Msbiancabrady
Employees Worked With
Michael Gregory
November 21, 2014
new 2014 Sierra...love it Bob Cowart at Crown GMC was great to work with. He made sure that everything with my new Sierra went very smooth and even stayed late to make sure t Bob Cowart at Crown GMC was great to work with. He made sure that everything with my new Sierra went very smooth and even stayed late to make sure that everything was perfect for me. Bob was very knowledgeable about each truck and the accessories on them. Thank to Mike Mathis also for making this deal a possibility. Bob and Mike both have checked with me to see how I like my truck after the purchase. I am very pleased that I came back to check Crown for my purchase. I definitely will start my process next time right here. Love the truck! More
by woodyrdj
Employees Worked With
Bob Cowart, Mike Mathis
November 18, 2014
Great service; performed as promised I first left message for my "other" dealership to call regarding a parts recall on 2010 Chev Impala. Receiving no return call, the next day I called C I first left message for my "other" dealership to call regarding a parts recall on 2010 Chev Impala. Receiving no return call, the next day I called Crown Buick in St Pete, and left message. Mark returned my call soon after I left the message. My car was serviced that same day. The service I received from Mark and Bill Hevel was fast, friendly and professional. My car was ready when they said it would be, and I even received a free car wash! More
by Theresa Sonberg
Employees Worked With
Bill Hevel, Mark Ruset
