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Crown Buick GMC
St. Petersburg, FL
3,707 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,707 Reviews of Crown Buick GMC
December 09, 2014
So Easy! Mike Gregory took great care of my car when the brakes needed maintance and repair. The service was quick and easy, and the people I dealt with were w Mike Gregory took great care of my car when the brakes needed maintance and repair. The service was quick and easy, and the people I dealt with were wonderful! Would definitely recommend. More
by Jlill1
Employees Worked With
Michael Gregory
December 08, 2014
Great team! I recently bought a new truck which had a factory glitch needing to be resolved. Bill and the service team including David the diesel tech were really I recently bought a new truck which had a factory glitch needing to be resolved. Bill and the service team including David the diesel tech were really great handling the issue, and particularly attentive to my needs. This type of service goes a long way to ensuring repeat business and referral business. Thank you guys and well done! More
by WCSting
Employees Worked With
David "Zig", James Brown, William Hevel
December 08, 2014
Wonderful Service Mike Gregory is a very good service rep. I have had some issues with my car and he has been very patient and extremely helpful. It's nice to be able t Mike Gregory is a very good service rep. I have had some issues with my car and he has been very patient and extremely helpful. It's nice to be able to deal with someone who knows their job well and understands what customer service is. More
by Nat1234
Employees Worked With
Michael Gregory
December 06, 2014
Thanks for an easy car buying experience. I knew what I wanted... Tammy was able to show me and tell me everything I needed to know. I love my car and am glad Tammy made it a great experience. I knew what I wanted... Tammy was able to show me and tell me everything I needed to know. I love my car and am glad Tammy made it a great experience. Thank you! More
by julie.wudeljackson
Employees Worked With
Tammy Wagner, Lora Calhoun
December 05, 2014
Great price & car - Lousy Service & experience I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales pe I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales person #1 for later that day. While on hold, I began filling out their Internet quote form. 2) The Internet quote triggered a call from Tammy Wagner, which confused me as I had already arranged a test drive with sales person #1. Upon arriving, Tammy explained that they were going to share the sales commission although she completely dominated the conversation and deal. 3) The Internet quote was lower than the price they offered me in person and I was told the Internet quote was an error. (The Internet quote was honored.) I asked for a copy of the Carfax report but was told that it was not available any longer because they had marked the car as sold. (I later downloaded it by retrieving it from the Crown web site, as my car was still listed for sale.) 4) The purchase process was terribly long, especially as I was paying with a certified check. This led to ... 5) Sales person #1 reached the end of his day and left. Unfortunately, he had the only key to my car in his pocket. 6) The GM offered to have the car delivered and for an extra key to be cut. Half way on our way home from St. Pete to Palm Harbor, they called and said sales person #1 had come back with the key. We returned to pick up the car. 7) By now, it was rush hour. And it started raining and was getting dark. I flipped on the headlights and my wife, ahead of me in her car, called me to tell me that one of the headlights was out. 8) We called the next day and left a message for Tammy about the headlight. We received no callback. I emailed on Sunday evening that I would be writing to the GM and she responded immediately that I would be contacted the next morning by the Used Car Manager. No call was ever received. 9) I wrote a letter to the GM about the above and received a call from Tammy saying they wanted to make this right and asked me to bring the car in. My letter included that information that the power locks didn't work and they obviously knew this but failed to tell me this while considering the purchase. The Carfax report stated that the lights had been serviced by Crown. 10) I brought the car in and Tammy wrote down that the following needed to be fixed: a) headlight; b) fog light; c) power locks; and d) key fob. 11) Tammy contacted me via email instead of phone about picking up the car. 12) I picked up the car very early, around 8:30 AM. I was simply handed the keys without any information of what was done. The car wasn't even sprayed down. 13) The headlight was fixed. No other issue was resolved. No key, as promised by the GM verbally, was ever provided. I had to have a 2nd key cut at $175 by Mazda. 14) No follow-up call was ever received to see if I was satisfied. I obviously did not make an outgoing call to Crown as I feared any further complaint would be like sending your steak back because it wasn't cooked properly and you don't know exactly what happened to your steak once you sent it back. This was an extremely disappointing experience. We are planning on buying a second car and Tammy and the dealership were aware of this, but there is no way we will even consider any Crown dealership. More
by slaghuis
Employees Worked With
Tammy Wagner
December 03, 2014
Sales to Service Bought my SUV from Crown in April of 2014 and have had it serviced twice. From the sales experience to service I would give Crown 5 stars across the b Bought my SUV from Crown in April of 2014 and have had it serviced twice. From the sales experience to service I would give Crown 5 stars across the board. More
by DonZurbrick
Employees Worked With
Doug Ramon, Michael Gregory, Dean Lillquist
December 03, 2014
Same Dealer 18 yrs.later- consistently Great So many cars - choices galore - once our sales-dude (Doug Ramon) heard our needs, he so gently steered us to the car we needed, not what we thought we So many cars - choices galore - once our sales-dude (Doug Ramon) heard our needs, he so gently steered us to the car we needed, not what we thought we wanted, and even saved us big bucks! So helpful, knowledgeable, & professional. Now we are happily "tooling" down the road with the $ he saved us still in the bank. More
by pianopicr
Employees Worked With
Doug Ramon
December 02, 2014
Excellent Service!! Last week, I brought my 2013 Acadia Denali in for service and Bill and the rest of the staff were great. I was in and out of there in less than an ho Last week, I brought my 2013 Acadia Denali in for service and Bill and the rest of the staff were great. I was in and out of there in less than an hour. If you are looking to purchase a vehicle I highly recommend going over to Crown Buick GMC, you won't regret it! More
by free fall
Employees Worked With
William Hevel
November 29, 2014
Great! Mike Clark went above and beyond to make sure I got the deal I wanted. I love my Buick Encore and will go back to Crown for my next Buick. Kudos to Mi Mike Clark went above and beyond to make sure I got the deal I wanted. I love my Buick Encore and will go back to Crown for my next Buick. Kudos to Mike Clark and Crown Buick! More
by susan.ellen.581
Employees Worked With
George Ormiston, Mike Clark
November 29, 2014
A pleasure Had the pleasure today of buying a 2015 Terrain from Lou Amelio., He had complete knowledge of his product and mastery of the buying process. He was a Had the pleasure today of buying a 2015 Terrain from Lou Amelio., He had complete knowledge of his product and mastery of the buying process. He was attentive but not pushy laying out options but letting us decide. This is the second vehicle .I've bought from this dealership because of people like Lou. It was a pleasure dealing with Lou and I will be back More
by GymiGerm
Employees Worked With
Lou Amelio
